Virgin Voyages Access Keys for 79,999 points on the Velocity Store

[Freq Flier 2013]

The Sea Terrace cabins are balcony cabins so they are pretty decent. If you look at the cabin options the Sea Terrace ones are near the most pricey end.

Thanks. Is it best to get on a higher level? 13 and higher and more front / back
Current one is next to stairs / lift / more central.

 

[antycbr]

Called again, finger pointing between Virgin Voyages and Velocity started. So typical. No one is empowered to fix this of course.

 

[asterix]

Called again, finger pointing between Virgin Voyages and Velocity started. So typical. No one is empowered to fix this of course.

I did an online chat this morning and raised a case. The access key was sent through within the hour, not sure if that was a coincidence or not.

 

[asterix]

Thanks. Is it best to get on a higher level? 13 and higher and more front / back
Current one is next to stairs / lift / more central.

We prefer lower decks and mid ship when we cruise normally, however our cabin on this one is at the back and on deck 12. We've spent 30 days so far this year on Carnival Splendor and have had either deck 1 or 2 and mid ship for 21 of those 30 days. But we didn't get to pick out cabin on Resilient Lady.

 

[lrp]

I did an online chat this morning and raised a case. The access key was sent through within the hour, not sure if that was a coincidence or not.

I emailed and called a bit later in the morning, so I'm hoping it's just a case of me just missing the knock-off time of the team that's able to issue the Access Keys (it sounded like the support team were US-based, so it would've been their evening when I called). Just hoping it is quickly resolved when they presumably get into work tomorrow, and the Access Key is re-sent overnight without having to follow up again.

 

[Gogo65]

For anyone that has status on most of the major cruise lines they are doing a status match,just search virgin cruises loyalty match.
You will get some decent benefits.

 

[asterix]

For anyone that has status on most of the major cruise lines they are doing a status match,just search virgin cruises loyalty match.
You will get some decent benefits.

Nice, I'll give it a shot.

 

[Amanad78]

You can also status match if you are VFF Gold or above:

Eligible Loyalty Programs | Virgin Voyages

Get your cruise rewards status matched for Virgin Voyages' Sailing Club. Use your other cruise line loyalty rewards to get matched status and get more rewards.

www.virginvoyages.com

 

[Muppet501st]

48+ hours later, and still no access key

 

[lrp]

I was able to get my Access Key by calling the 1800 number, selecting 1 for Technical Support, and then asking to speak to a supervisor after getting connected with an agent who gave the standard "please wait 5 business days" spiel. The agent was then able to verbally provide me with my access key after they spoke to their supervisor (and presumably used my name and email address to find my Key). I called at around midnight AEST, but was on hold for about 30 to 40 minutes in total during the call. I also subsequently received an email response from the sailorservices address containing my Access Key, but I'm not sure which action specifically triggered that (I had previously emailed and called the day the initial blank email was sent).

 

[Muppet501st]

I was able to get my Access Key by calling the 1800 number, selecting 1 for Technical Support, and then asking to speak to a supervisor after getting connected with an agent who gave the standard "please wait 5 business days" spiel. The agent was then able to verbally provide me with my access key after they spoke to their supervisor (and presumably used my name and email address to find my Key). I called at around midnight AEST, but was on hold for about 30 to 40 minutes in total during the call. I also subsequently received an email response from the sailorservices address containing my Access Key, but I'm not sure which action specifically triggered that (I had previously emailed and called the day the initial blank email was sent).

Well that worked ! thank you
called up and pretty much straight thru to IT. They tried to fob me off to VA for the access key, to which i replied, they dont supply it, you do!! after asking to take it up with supervisor- and used my email to find my access key !! Was able to book the cruise we wanted, have the booking number, so just waiting for email confirmation.
Why does it need to be this hard !

 

[Lewis]

Hi, where looking to use a combination of flights and cruises to go from Australia to Canada, Churchill, Northern Lights, Svalbard, Greenland and Iceland

Question, is there one multiple cruise loyalty program to join for (multiple cruise lines) involved or is it better to use airlines programs?

 

[odysseus]

Hi, where looking to use a combination of flights and cruises to go from Australia to Canada, Churchill, Northern Lights, Svalbard, Greenland and Iceland

Question, is there one multiple cruise loyalty program to join for (multiple cruise lines) involved or is it better to use airlines programs?

Cruise programs aren't like flight programs in that they don't generally give you points that give you free cruises; also most cruises are round trips, not to take you from a to b.

If you want to get from a to b, especially on points, best off looking only at flights.

 

[Bagpuss]

You can also status match if you are VFF Gold or above:

Eligible Loyalty Programs | Virgin Voyages

Get your cruise rewards status matched for Virgin Voyages' Sailing Club. Use your other cruise line loyalty rewards to get matched status and get more rewards.

www.virginvoyages.com

Which is a great deal if you took this up as you'll get things like a $100 daily credit for coughtails etc.

Annoyed I didn't take up the original offer and the status match!

 

[Colin 2905]

Sydney Harbour does have its charms compared to Port Phillip... although I do detest White Bay Cruise Terminal with exactly zero public transport. Surely TfNSW can run a ferry back to Circular Quay on cruise days?

FWIW, Virgin Voyages looks to be using the Overseas Passenger Terminal, with occasional anchorage at Athol Bay if necessary. I assume that Resilient Lady won't fit under the coathanger, to reach White Bay??? (I couldn't find her height specs, other than "13 storeys".)

 

[Maz11]

Anyone else still waiting on their Access key? , I purchased it Wednesday last week. Yesterday The guy at Tech support told me not to ring back he would email me when the code came through. (Although same guy said he would email me today regardless of if they key came through or not just to give me an update.. havent got an email and I gather he really doesnt want me ringing back !!

 

[Maz11]

Soooo this has been a coughpy experience purchased the access key 16 days ago. Have been shunted back and forth between Voyager and Velocity ever since. Wasted hourS emails & phone calls.
Finally get a case number from Velocity and someone will contact you within 3 to 5 business days. Get the Call and think great will finally be solved ..but Nope the Velocity Rep who I found a bit hard to understand told me I did not need a key and the delay is because I have not booked the Cruise yet!!!
I told her that her information was incorrect a Key was needed, she put me on hold and went to talk to her Supervisor, comes back and apologies for the Misinformation and tells me someone will be in contact in another 3 to 5 business days…far out so the call was worse than useless she had no idea what she was talking about ..and she was the Velocity Gold Rep... I still have No Access Key .. How hard can it be to put my Name on the list.
They acknowledge I have purchased the key in the appropriate time frame ..but I get no further

 

[GDale]

Soooo this has been a coughpy experience purchased the access key 16 days ago. Have been shunted back and forth between Voyager and Velocity ever since. Wasted hourS emails & phone calls.
Finally get a case number from Velocity and someone will contact you within 3 to 5 business days. Get the Call and think great will finally be solved ..but Nope the Velocity Rep who I found a bit hard to understand told me I did not need a key and the delay is because I have not booked the Cruise yet!!!
I told her that her information was incorrect a Key was needed, she put me on hold and went to talk to her Supervisor, comes back and apologies for the Misinformation and tells me someone will be in contact in another 3 to 5 business days…far out so the call was worse than useless she had no idea what she was talking about ..and she was the Velocity Gold Rep... I still have No Access Key .. How hard can it be to put my Name on the list.
They acknowledge I have purchased the key in the appropriate time frame ..but I get no further

My suggestion is to try calling Virgin Voyages again, following these steps:
- Call in and choose the support option
- Explain your problem fresh, as if you've never called before, and mention that there's a known issue in relation to access codes not reaching Velocity members who have purchased a code
- When the agent pushes back asking you to call Velocity (or to just wait), ask if it's possible for them to check with a supervisor and have the access key read out to you over the phone, as you have a friend who's encountered the same issue and they managed to resolve it that way.
- Give them lots of time to check in with the supervisor, but stay on the phone rather than take up any call back or email later options.

The agents are very friendly but a little clueless, so stay polite but firm. I never spoke directly with the supervisor, but it was clear that at least in my situation, they had the authority to provide the code.

 

[Bagpuss]

she had no idea what she was talking about ..and she was the Velocity Gold Rep... I still have No Access Key .. How hard can it be to put my Name on the list.

To be honest not surprising as this wasn't a Velocity offer it was done by Collinson (who operate the estore) so the Velocity staff aren't going to be knowledgable.

 

[Maz11]

My suggestion is to try calling Virgin Voyages again, following these steps:
- Call in and choose the support option
- Explain your problem fresh, as if you've never called before, and mention that there's a known issue in relation to access codes not reaching Velocity members who have purchased a code
- When the agent pushes back asking you to call Velocity (or to just wait), ask if it's possible for them to check with a supervisor and have the access key read out to you over the phone, as you have a friend who's encountered the same issue and they managed to resolve it that way.
- Give them lots of time to check in with the supervisor, but stay on the phone rather than take up any call back or email later options.

The agents are very friendly but a little clueless, so stay polite but firm. I never spoke directly with the supervisor, but it was clear that at least in my situation, they had the authority to provide the code.

Am going to try again with Voyagers today, dreading it though