Voucher booking auto-cancelled

[blackcat20]

One to keep an eye out for...

Logged into MMB to find our booking to CHC next month had vanished. Was also missing from Check My Trip which was concerning. This was a booking we'd made with a residual voucher which had an expiry date of 7/10. It appears that for some reason the expiry date has stuck to the booking and on the 7th, the system automatically cancelled the booking.

Fortunately I had a fantastic QF agent who was able to work out the problem and reinstate the booking (and seat allocations), but just something to be aware of if you have bookings taking place after the voucher would have expired.

 

[TomVexille]

Now I'll have to see if I get the points/refund for the price beat I had approved for this booking

 

[AIRwin]

I'd used a credit voucher a day before it expired in June 2017 for a flight in September 2017 and the booking remained intact, so it looks like the issue is isolated to residual gift vouchers?

 

[blackcat20]

I'd used a credit voucher a day before it expired in June 2017 for a flight in September 2017 and the booking remained intact, so it looks like the issue is isolated to residual gift vouchers?

Probably related to the issue where you cant use a residual voucher when it has "comments" attached to it....Havent had an issues with original vouchers, this is the first residual one I've used.

 

[JohnK]

I'd used a credit voucher a day before it expired in June 2017 for a flight in September 2017 and the booking remained intact, so it looks like the issue is isolated to residual gift vouchers?

Issue may not be directly related to residual gift vouchers.

I had a residual voucher that was expiring yesterday. I'd already booked 4-5 flights with original voucher and issued residual voucher each time. When I called the day before the agent was able to book 3 x one-ways, SYD-BNE and SYD-OOL twice, on the one residual voucher and I paid the difference with credit card.

No issues so far and I don't expect to have issues as I have used heaps of residual vouchers.

 

[blackcat20]

The weird keeps on coming with this booking; segments have been flown but we now have a new mystery flight on April 1. It even lets me manage seat selection

 

[Pushka]

The weird keeps on coming with this booking; segments have been flown but we now have a new mystery flight on April 1. It even lets me manage seat selection

View attachment 109939

Well it is April Fools Day.

 

[coriander]

Interesting. Even a 747SR (isn't JAL the only user of SRs?).

JohnK had QF9092 booking back in 2006 - Cancellation of red e-deal

 

[calmelb]

I’m pretty sure I’ve seen that flight before when I’ve requested a reward seat. It seems to be QFs default flight to keep a booking active (with something in it)

 

[blackcat20]

I’m pretty sure I’ve seen that flight before when I’ve requested a reward seat. It seems to be QFs default flight to keep a booking active (with something in it)

Yeah the QZW-QZY comes up with cancelled bookings converted to vouchers etc. Just weird its tacked on to a completed booking.

 

[Buzzard]

Nice

The weird keeps on coming with this booking; segments have been flown but we now have a new mystery flight on April 1. It even lets me manage seat selection

View attachment 109939

Nice flight to a mystery destination on a 747

 

[JohnK]

JohnK had QF9092 booking back in 2006 - Cancellation of red e-deal

Off Line Point to Off Line Point is how Qantas stores cancelled bookings and appears to be the way they store residual gift vouchers as well.

Sometimes things can get tricky and all sorts of weird things happen to bookings. Just like the time it was asking me for Advance passenger information for my travel to the USA when I wasn't going anywhere near the USA.

 

[ajd]

Off Line Point to Off Line Point is how Qantas stores cancelled bookings and appears to be the way they store residual gift vouchers as well.

Sometimes things can get tricky and all sorts of weird things happen to bookings. Just like the time it was asking me for Advance passenger information for my travel to the USA when I wasn't going anywhere near the USA.

Also sometimes shows up like this, which I got last year...

 

[madrooster]

The other one that QF uses is a QF flight from GIF to VCH... I'm sure you can figure out what that flight is used for.

 

[redwoodw]

Just had the same QF9092 thing but on a return ticket with one flight taken and the other in a few months time. I suspect it is due to a price promise partial refund

 

[blackcat20]

Hmmm interesting. Quite possible.

 

[Austman]

It's been happening for years (decades?). While price promise might trigger it, I've just had the same happen when I requested a domestic reward seat to be released.

IMO it's more likely that it flags that QF manual intervention, in some way, is needed in the booking.

 

[madrooster]

IMO it's more likely that it flags that QF manual intervention, in some way, is needed in the booking.

QF9092 is used merely to keep the PNR alive. It's always added at some arbitrary date quite far into the future so that the PNR doesn't get purged.

For seat release requests, it's there so that your QFF number stays in the PNR, as you need at least one confirmed segment for the QFF number to stick. They could just grab any seat on SYD-MEL but the preference is to not do that to hold up real inventory, hence this dummy flight.

Having QF9092 in your PNR will inhibit ticketing, it is supposed to be removed before any ticketing happens.

 

[Austman]

For seat release requests, it's there so that your QFF number stays in the PNR, as you need at least one confirmed segment for the QFF number to stick.

I had one confirmed segment yet it was still there. It was another segment that was requested.

And I've have ticketed flights with it there too. Even after all the flights, so I think too one purpose is to keep the booking active.

I've seen it many times in fact.

 

[madrooster]

I had one confirmed segment yet it was still there. It was another segment that was requested.

And I've have ticketed flights with it there too. Even after all the flights, so I think too one purpose is to keep the booking active.

I've seen it many times in fact.

As I mentioned, it is supposed to be removed. It's not meant to stay in a booking once there is a proper booking in place.