Wait times for KrisFlyer

[get me outta here]

Yes, to massive wait this morning. Can’t see this getting any better in the short-term, or the medium-term.

 

[AIRwin]

I just received a phone call from KrisFlyer about a trivial enquiry I made 2 weeks ago on linking my Velocity account even though I had already spoken to them and resolved the issue yesterday... So apologies for taking up the precious resources!

 

[get me outta here]

Just called them, cut off after 20 minutes on hold.

 

[boomy]

I've experienced some massive waiting times since Feb (relative to KF) of 30-45 min AND got some very incompetent agents until instead of pressing 1 for Singapore Airlines I started pressing 2 for other airlines. Waiting times halved and agents were more professional.

 

[unfunkable]

i left a message on their website for them to call me and they did!
Got our PE upgraded to J ....with a few hrs to spare until it expired...1st world problems
edit: had to cancel, due to sco mo's self imposed 14 day quarantine.....kris flyer said they will refund everything - points and taxes (he made a point 'because we are travelling with kids', so not sure if this applies to everyone?

 

[cvmceg]

It wouldn't even let me select #4 for 'Enquiries' - just had to select 1 or 2. Am on hold...

This is because it wont let me waitlist an award online, tells me to call.

Post automatically merged: Mar 14, 2020

i left a message on their website for them to call me and they did!
Got our PE upgraded to J ....with a few hrs to spare until it expired...1st world problems

Did you do it via the pop up chat function ?

 

[unfunkable]

It wouldn't even let me select #4 for 'Enquiries' - just had to select 1 or 2. Am on hold...

This is because it wont let me waitlist an award online, tells me to call.

Post automatically merged: Mar 14, 2020

Did you do it via the pop up chat function ?

I.did it via the contact us form while logged in. I think it's the help link on the top right

 

[cvmceg]

I.did it via the contact us form while logged in. I think it's the help link on the top right

Great thanks, I've given that a go. Been on hold for an hour now and no luck.

Though strangely, I've managed to waitlist for two flights online that I couldn't before, but the two I originally wanted to waitlist for it still won't let me.

 

[Plutonus]

I have called twice on Friday afternoons (Sydney time) and gotten through after five minutes both times. They probably have more staff on during Singapore business hours.

 

[AIRwin]

I have called twice on Friday afternoons (Sydney time) and gotten through after five minutes both times. They probably have more staff on during Singapore business hours.

I returned a call to KrisFlyer on Friday afternoon which I had missed earlier and spoke to an agent who sounded like he was based in Singapore instead of the call centre in India...

 

[boomy]

Singapore Airlines urges customers to only seek assistance for flights departing within 72 hours

SINGAPORE - Singapore Airlines (SIA) is asking customers to only contact it for assistance for flights departing within the next 72 hours. Read more at straitstimes.com.

www.straitstimes.com