Wait times for KrisFlyer

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Yes, to massive wait this morning. Can’t see this getting any better in the short-term, or the medium-term.
 
I just received a phone call from KrisFlyer about a trivial enquiry I made 2 weeks ago on linking my Velocity account even though I had already spoken to them and resolved the issue yesterday... So apologies for taking up the precious resources!
 
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I've experienced some massive waiting times since Feb (relative to KF) of 30-45 min AND got some very incompetent agents until instead of pressing 1 for Singapore Airlines I started pressing 2 for other airlines. Waiting times halved and agents were more professional.
 
i left a message on their website for them to call me and they did!
Got our PE upgraded to J ....with a few hrs to spare until it expired...1st world problems
edit: had to cancel, due to sco mo's self imposed 14 day quarantine.....kris flyer said they will refund everything - points and taxes (he made a point 'because we are travelling with kids', so not sure if this applies to everyone?
 
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It wouldn't even let me select #4 for 'Enquiries' - just had to select 1 or 2. Am on hold...

This is because it wont let me waitlist an award online, tells me to call.
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i left a message on their website for them to call me and they did!
Got our PE upgraded to J ....with a few hrs to spare until it expired...1st world problems
Did you do it via the pop up chat function ?
 
It wouldn't even let me select #4 for 'Enquiries' - just had to select 1 or 2. Am on hold...

This is because it wont let me waitlist an award online, tells me to call.
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Did you do it via the pop up chat function ?
I.did it via the contact us form while logged in. I think it's the help link on the top right
 
I.did it via the contact us form while logged in. I think it's the help link on the top right
Great thanks, I've given that a go. Been on hold for an hour now and no luck.

Though strangely, I've managed to waitlist for two flights online that I couldn't before, but the two I originally wanted to waitlist for it still won't let me.
 
I have called twice on Friday afternoons (Sydney time) and gotten through after five minutes both times. They probably have more staff on during Singapore business hours.
 
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I have called twice on Friday afternoons (Sydney time) and gotten through after five minutes both times. They probably have more staff on during Singapore business hours.

I returned a call to KrisFlyer on Friday afternoon which I had missed earlier and spoke to an agent who sounded like he was based in Singapore instead of the call centre in India...
 
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