What changes would you make to the Qantas Booking site?

[markis10]

Remove those excessive credit card fees that just add salt to the wound (YQ).

No one should be paying those in the first place if they frequent AFF :shock:

 

[SeatBackForward]

No one should be paying those in the first place if the frequent AFF :shock:

Any chance of a link to the relevant thread?

 

[markis10]

Any chance of a link to the relevant thread?

http://www.australianfrequentflyer....am/earn-bonus-points-gift-vouchers-45671.html

 

[medhead]

I thought this can be done? Typing the destination using either the full name or the IATA code will work.

On some pages you have to use a drop-down, but you can at least cut down the scroll time by typing the first letter of the destination.

Not in the "from" field, general only in the "to" field. Not for multi-city bookings. Related to this the scroll list does have the capital cities and cairns separately listed at the top. But for ASA it is just a list starting at 'A'. I would like the popular cities listed separately at the top for ASA bookings like it is for other bookings, at the very least. Full code searching in both the from and to fields would be best for me.

 

[Limewood]

Allow me to go back and modify the search using the "back" button instead of dumping me onto an error page.

Yes this one is annoying the hell out of me of late, FIX IT NOW PLEASE ( might just be us Apple users?.

 

[medhead]

Yes this one is annoying the hell out of me of late, FIX IT NOW PLEASE ( might just be us Apple users?.

I don't think so, my windows work computer is just as bad. Keep getting errors on it when going back to modify the search. Frustrates the hell out of me having to restart searches all the time just to check variations. Especially annoying as I look at ASAs all the time. I might spend 3 or 4 hours a week on average checking for flight options and at least half of that time would involve re-entering the same search terms.

 

[Supersonic Swinger]

Show all OW partner flights as flight options - a multi-stop SYD-HKG-LHR only shows the EK HKG-DXB-LHR option, drives me to use third party sites to get the HKG-LHR BA direct flight.
No credit card fees at least when using the Qantas branded American Express cards!

Thumbs up to most of the other points, especially:
- ability to make multi-class bookings
- option to exclude Deathstar flights
- showing the fare class
- ability to change search details while search is already displayed

 

[Anna]

+ 1 for being able to see all fare class prices (Y, Y+, J, F) when making international bookings without having to start over each time. This is feedback I have given to QF directly a number of times previously.

Even better if we could see the actual fare category before booking (eg, O, N, C, I etc). Maybe this could be shown on the fare conditions page.

 

[Limewood]

Gee once Red Roo passes all these excellent suggestions along to QFF the IT dept will be real busy, I guess it wont take too long .

 

[dairyfloss]

Gee once Red Roo passes all these excellent suggestions along to QFF the IT dept will be real busy, I guess it wont take too long .

Seems like they broke it in the rush to get started this morning...

 

[anat0l]

A further suggestion on filters:

I like how Qantas has the "lowest price around the dates" or the flexible dates calendar which shows you the cheapest flights available on that day.

However, filters (time of departure, no mixed class bookings, operating carrier, non-stop) should be available throughout the fare search process, and the "lowest price" should update to reflect this.

For example, say I search for a BNE/SYD flight. I get the usual fare display with tabs at the top showing the lowest prices on +/- 3 days either side of my selected date. Let's say the Jetstar operated flights are the lowest on each day, at $112, whereas the cheapest Qantas operated flight is $125. If I choose to apply the filter to exclude Jetstar operated flights, then the tabs which show the cheapest price on that day should also update (i.e. they will now display the lowest price on that day excluding Jetstar operated flights).

Matrix ITA search does this rather well in calendar view (i.e. do a flexible dates search over the next month rather than a specific dates search). When the calendar is displayed, the lowest price on each day is displayed. However, if you filter, say by airline, sometimes the filter will cause the "lowest price" on a day to be excluded, so Matrix ITA displays the next cheapest flight which fits the filter (the original "lowest price" is displayed in faded strikethrough).

See below is a sample BNE/MNL search, then the next one shows an example where I've set the filter to exclude Jetstar flights.



After filtering out Jetstar flights:



I have to give it to Qantas for the "fare vs time graph" which you can see when you go through the Domestic / International specials pages on the website. This is a nice graphical summary of prices when sales are on so you can quickly see when sale fares apply. However, it doesn't tell you whether all the cheap fares on sale are sold out on a given day (this graph works on date ranges, not specific days), and it also doesn't allow you to be more specific about the kinds of cheap fares you are looking for.

 

[DontGetMeStarted]

Yes this one is annoying the hell out of me of late, FIX IT NOW PLEASE ( might just be us Apple users?.

This is driving me crazy too and I am not an Apple user. I am currently looking at One World Award options in J and just keeps booting me out (or even in some cases do not get as far as seeing any options for flights)

 

[medhead]

No credit card fees at least when using the Qantas branded American Express cards!

You can use gift vouchers to avoid card fees already and still purchase with your Amex.

 

[oz_mark]

No credit card fees at least when using the Qantas branded American Express cards!

Of course, such would require them to go through a whole process with the ACCC!

 

[oz_mark]

This is driving me crazy too and I am not an Apple user. I am currently looking at One World Award options in J and just keeps booting me out (or even in some cases do not get as far as seeing any options for flights)

One thing that may help, is that at the bottom of many pages is a button marked 'Back'. Much better than using the browser back button (there are reasons browsers don't automatically resend data!)

 

[medhead]

One thing that may help, is that at the bottom of many pages is a button marked 'Back'. Much better than using the browser back button (there are reasons browsers don't automatically resend data!)

That is exactly the button that I was talking about. It doesn't work, using it to go back to modify the search results in an error.

 

[oz_mark]

That is exactly the button that I was talking about. It doesn't work, using it to go back to modify the search results in an error.

Interesting, I only get dumped out if I use the browser back button. Hmm...

 

[medhead]

Interesting, I only get dumped out if I use the browser back button. Hmm...

It works going back to the flight selection page but it breaks when going back to the search entry page.

 

[Joshua]

Not exactly the booking site, and the most minor of things, which is a mere few characters of code would fix...

For the iPhone/mobile site, when it remembers your FF number & name, you just have to type your pin... make the iPhone keyboard default to the number pad (and save me one tap to switch from the regular keyboard) for the pin entry.

Crazily minor but easy remedy.

 

[wandering_fred]

A - Once the flight dates are set, start over should not reset
B - Somehow the fare class(es) should be available on the flight selection page
C - Exclude Jetstar option for domestic flight selection
D - Include Jetstar max bundle option automatically option for connections in Singapore
E - Ability to change FF number after first entry
F - permit mixed fares - ie one way Y one way J/PE on a return journey


Systemic changes needed to entice usage of the on-line booking system in the first place (from a Perth POV)
A - Official policy to through check luggage from ANY QF exAustralia flight to any 3K/QF flight in Singapore (and vica versa)
B - The 3K/VF flights in Singapore need to be timed to permit connection with QF flights. Combination fares should be the same (or less) than booking separate PNRs.
C - Don't schedule 3K and QF flights at essentially the same time unless there are multiple options for both (re: morning PER-SIN)
D - Return the second QF PER-SIN flight pair ie morning QF flights in both directions.

Happy wandering

Fred