Car insurance claim.
Car was parked out the front of my house. Got swiped by a bus. I didn't even know it had happened until I saw a note on my car.
A witness left the note with the bus rego, the route number and the time. Bus just took off. I researched and found out the name of the bus company which I supplied as part of the claim.
Call insurance company. They state that because I didn't get the driver's details, it could take 10-12 weeks to get the claim processed. I have to pay $800 excess in the meantime and my rating will go from 1 to 3 if they can't identify the at-fault party.
I also have to provide my last 5 years of my driving history with a VicRoads report (at my expense) and the details of a claim my partner made in 2018 for an entirely different vehicle not even registered or insured by me. I was listed as an additional driver.
So they have the bus rego, the bus route number, the time, the bus company and the contact details of a witness but somehow I am required to provide records of my driving history and provide details of a 5 year old claim that had nothing to do with me just to get the ball rolling.
I just don't get it.