What cheeses me off

[blackcat20]

Even though I don’t agree with the practice of marking a parcel as delivered just because you ran out of time, I would find it difficult to believe that this is actually what happened given that the email confirmation of completed delivery was received at 1:59 pm.

A mystery then, unless they were due to clock off at 2.

 

[Flying Fox]

Maybe the contractor ran out of time to deliver and just marked it as delivered.

Just like when my AustPost person simply cards my office packages and takes the lot to the post office for me to collect when the office has been open the whole time........

 

[DejaBrew]

Just like when my AustPost person simply cards my office packages and takes the lot to the post office for me to collect when the office has been open the whole time........

100% this! AusPost contractor cards my front door without knocking or calling out (when I’m home and it’s clear to blind Freddy that one or more people are here) because they can’t be a$$ed doing their job properly. Visit the local PO with card in hand and they ask what I’m collecting? Tell them I don’t know what it is as I wasn’t expecting anything and the contractor never bothered to write on the card. I’m then told the contractor won’t write on the card. I ask why they bother giving the contractor a card with space to write so the customer is better informed as to what they’re meant to be collecting if the contractor will not write anything? PO staff advise the reason is because they recycle the cards so as to be environmentally friendly. I suggest that the more environmentally friendly option would be to deliver the parcel correctly in the first place so they don’t need to leave the card. PO staff claim to not understand the problem?

 

[dajop]

Well what do you know? A phantom AusPost driver has just dropped a box at my front door. No calling out that there was a delivery. No knock on the door. Just a dump and run.

Do you know it was an AusPost driver and not the person who received your package by mistake doing the honorable thing? Although if the latter they'd probably knock on the door and let you know.

 

[DejaBrew]

Do you know it was an AusPost driver and not the person who received your package by mistake doing the honorable thing? Although if the latter they'd probably knock on the door and let you know.

Yes, it was definitely an AusPost contractor. Happened to spot them walking back to the van (with relevant logo) after they dropped the parcel off at the front porch. This is the only reason that I knew the Phantom had visited. Never got any sort of delivery confirmation via email, but then again, why would I? After all, the package was delivered successfully yesterday.

 

[mrsterryn]

What cheeses me off is when my amazing Aus Post people (mail and then parcels are separate) go on leave. No one is comparable and it is quite easy to tell when one or other is on leave.
Husband found a stack of personal mail in the strata box . We are a tiny block of townhouses . Husband wandered down and delivered them.

 

[AustraliaPoochie]

Continuation… logged a missing parcel claim yesterday. Received a call this morning to advise me that the parcel was delivered. Better yet was that the parcel was handed over to the recipient in person. Informed the AusPost staffer that this was most certainly not the case, at which time she noticed the driver’s comments indicated the parcel had simultaneously been successfully delivered, handed over in person to the recipient AND had been delivered to the wrong address. No ability to retrieve, can’t tell me where it was delivered due to “privacy” (ignoring that they’ve just breached my privacy by handing over my name and address to the wrong recipient) and that my only recourse is to contact the sender. Awesome work

Shocking!
Edit: er, so the package actually did arrive.
Shocking reference was in relation to the 11:00am note above, not the 12:20pm, not so much, but too, that it did arrive!
===

What cheeses me off is when my amazing Aus Post people (mail and then parcels are separate) go on leave. No one is comparable and it is quite easy to tell when one or other is on leave.
Husband found a stack of personal mail in the strata box . We are a tiny block of townhouses . Husband wandered down and delivered them.

Hubby now becomes the strata postie (voluntary).

 

[JohnK]

Does Virgin Australia not have a discount on airfares for children 2-11 years old for international flights?

Almost every airline including Scoot offers a discount.

 

[Forg]

Does Virgin Australia not have a discount on airfares for children 2-11 years old for international flights?

Yes but it doesn't look like it's much, I checked a flight return to LAX and the discount for the 2yo-11yo was only 22%. Maybe it depends on who's providing the metal, maybe 'cos Virgin's buying those tickets through United they get a discount via/from United?

I guess there's almost zero less cost to Virgin of providing that seat than to an adult. The kid'll drink less booze & I guess use a wee bit less fuel than an adult.

 

[HS-TQE]

Not a BP. Won't accept BP Rewards, won't accept BP discount vouchers. Looks like a BP to pretty much everyone who drives in, buys fuel and expects to get points.

Reminds me of the separate Ampol and Woolworths partnership, along with the separate EG Fuel Co (trading as EG Ampol) and Woolworths Partnership.

Only led to varying/confusing branding of Ampol stations with the Woolworths partnership. Requiring 'glasses and scientists' to decipher the varying partnerships between Ampol, EG and Woolworths.

i.e. EG Ampol is the old Woolworths Caltex Petrol business where ALL of the Australian mainland stations will take EDR Card plus take the 4c discounts and accept Woolworths e-Gift card, yet doesn't accept the Ampol e-gift card due to the separate Point of Sale systems at EG and Ampol.

Then there is the Ampol Foodary and Ampol Woolworths MetroGo, whilst all of those sites take EDR cards for points, about 220+ branded (participating) Foodary and MetroGo sites will accept the 4c discounts.

Which would catch some people out while they get the points, most don't notice they didn't get the discount until they walk out of a Ampol Foodary that only advertised 'Everyday Rewards' but didn't advertise the 4c discount.

 

[33kft]

Reminds me of the separate Ampol and Woolworths partnership, along with the separate EG Fuel Co (trading as EG Ampol) and Woolworths Partnership.

Reminds me of Accor brands and the inconsistencies that abound, but that's a whinge for another day.

 

[RooFlyer]

You know some complaints depts are really good at what they do - disarm you, sooth you and hopefully solve the issue that brought on the complaint. Banks I find have 'good' complaint depts when you get to talk with them.

I found the opposite the other day - Medibank Private (I'm a so-called 'Priority' customer). Lodged a complaint about claims and how to find out something of its not on their app/website (vaccinations) and terrible experience on phone trying to do so.

Went overseas and got a series of voicemails from them saying "Your enquiry (huh?) still under investigation; just touching base, call us if you need to.". OK, that's not worth a call back from overseas, so let them go.

Another one just as I got back to Oz, but very preoccupied, so again, its not urgent, so let it go.

Then get an e-mail saying that they've tried to contact me on 5 occasions, need to talk to me, can I pls call.

So I do. Boy, this person is in the wrong job. Basically told me I need to call at off-peak times. That's it. OK, fair enough ... I was about to thank and hang up, but then they said something that caught my attention. "Sorry, are you saying that this call is MP's response to my complaint?" - Answer, a long winded yes.

Kept calling my complaint "feedback" - big mistake. Many organisations do that - turns a negative into a neutral. No, I said, its a complaint, not feedback.

Then I said, sorry, a written complaint expects a written response, responding to the elements of the complaint.

At this point they got rather defensive and said what more can a written response do over what they've told me?.

I won't go on, but 4 days later, no corresp from MP. Its going to go further, I can tell.

That all cheesed me off.

 

[CMA222]

You know some complaints depts are really good at what they do - disarm you, sooth you and hopefully solve the issue that brought on the complaint. Banks I find have 'good' complaint depts when you get to talk with them.

I found the opposite the other day - Medibank Private (I'm a so-called 'Priority' customer). Lodged a complaint about claims and how to find out something of its not on their app/website (vaccinations) and terrible experience on phone trying

Bupa are also useless. Fancy anyone wanting to complain ! If you make it impossible to complain, then the customer satisfaction rating must be 10 out of 10 !! Even writing directly to the Company Secretary was a flick pass to "Customer Service".

 

[JessicaTam]

When the end of your umbrella breaks off turning it into a rather deadly weapon. It won’t make it to the next airport!

 

[dajop]

Public transport. So if you want to go from Melbourne Airport to Bendigo there are three ways, ranging in price from $9.20-$54. The cheapest and what should be the equal quickest, is the public bus 479 to Sunbury and then train from there. The morning timetable has the bus arrive at Sunbury at xx:34 and the train departs at xx:35, and as you usually have to climb (and decend) a couple flights of stairs to cross to tracks to the platform on which the Bendigo trains departs, impossible to make the connection unless the bus runs 5 mins early (possible, but not necessarily probable). Couldn't ask for a more imperfect connection?

 

[CaptJCool]

what cheeses me off?

i forgot to put out the Stilton Cheese for dessert tonight

 

[Quickstatus]

WCMO?

Waiting for shopper while on a Trip
Now T+35min

 

[JohnK]

Coles 4c fuel vouchers used to be on the supermarket docket.

Then they loaded them to the Flybuys account and you could still get the fuel discount if you had your card.

Apparently now they are added to the Flybuys app and you have to activate them? Seriously?

Sheer stupidity making it harder and harder for people to get the fuel discount. But don't worry Coles there are some who do not use their card when shopping and discard their shopping docket with fuel discount intact. Expires June 19, 2023 but don't tell me these need to also be loaded on the app?

 

[AustraliaPoochie]

Aye, everything is aptly app now.
They want us to go like that.
I put in on the FB website for a card replacement for my older mum, and its been more than a week, still no card, and I have them send it to my PO Box, so its not like as if someone else is going to take it
When it suits them, FB that is, they can send out all the offers and things like that, but when its to our advantage, nak, nothing works.
Nearly a year ago, I made a booking with FB travel, granted they are a different business to FB, with maybe just a data transfer agreement of points.
They (FB Travel/CTM) will happily accept bookings, and take money, but won't issue points!
Or if you forgot your FB card, and even go as far as to post the receipt to FB, they won't issue the points.
Had bought a mobile phone recharge from Coles, at that checkout, (service checkout-didn't ask if they had a FB reader prior to buying voucher), so I then asked, (had already processed the purchase), lady says, o, too late, I can't process the purchase at another register).
Claim from FB she says.
So, I sent off the printed receipt, nothing heard back from FB.
They are as bad as 3rd party charity marketeers, buying and selling data.
Not to mention the no answer at the other end phone calls, on the home phone, even with NBN.
Bah humbug, life cheeses me off.

 

[Vic]

100% this! AusPost contractor cards my front door without knocking or calling out (when I’m home and it’s clear to blind Freddy that one or more people are here) because they can’t be a$$ed doing their job properly.

We used to get this a lot, as in all the time. One day, fortuitously, my partner just happened to be going out when they caught the postie (on honda bike) at the letter box writing out a card. Waited until the postie put the card in the letterbox, then made their presence known. Took card out of letterbox, handed it to the postie and said "I'll take that now, thanks."

All parcels are delivered now, very few cards...