What cheeses me off

[Pushka]

Housekeepers who service rooms even after telling them not to service the room.

I reckon these days with staff shortages that may start to change. But then sometimes it's seen as a security check up measure.

 

[p--and--t]

Went to get a blood test today.
Woman sitting in the waiting room opposite me having her morning team meeting on her iPhone.
Clearly she was the Team Leader / Manager. Did not shut-up for 15 minutes.
I gave her the stare and she just turned sideways as though that somehow made it quieter.
I went in, got my test, walked out and "muttered" selfish cow at an audible level on the way past.
Seriously, tell the receptionist you're just outside making a call and ask if they can let you know when it's your turn.
Oh no, everybody has to hear about your high level 2024 marketing strategy and team priorities after the festive season.

I had this with a woman in the QC in Auckland a couple weeks back. On FaceTime at the top of her voice, was way more than 15minutes. First the meeting. Then went on to show how important she was comparing her experiences with a colleague on FaceTime re invites to F lounges and wines she had sampled etc - total DYKWII

Finally she left to catch her flight and some bloke on loud speaker wanders around and around on a phone call to make sure everyone from one end to the other got to hear a snippet of his call.

 

[MEL_Traveller]

WCMO ……… banks - NAB in particular - I parked some cash in a savings account with a 3 month bonus interest rate which also had requirement to have a Debit Card attached to this particular account - no biggie.

At end 3mths I transferred out but there was daily withdrawal limit so it took a few days to clear account. When I did try to close both accounts impossible to do so online or within app - need to visit a branch to do so.

You might have already tried this? But if not, I had the same issue but calling the bank they could manually transfer the lump sum in one transaction, overriding the daily limits. This also means no fiddly interest on the days where you have a balance left while transferring.

 

[p--and--t]

You might have already tried this? But if not, I had the same issue but calling the bank they could manually transfer the lump sum in one transaction, overriding the daily limits. This also means no fiddly interest on the days where you have a balance left while transferring.

Thats what I was trying to do when I went to the branch - but they refused.

 

[MEL_Traveller]

Thats what I was trying to do when I went to the branch - but they refused.

Hmmm. Maybe bank specific? The did it with bankwest (transferring money out when qantas points earning was ‘enhanced’) and also westpac (buying a car).

 

[MARTINE]

Thats what I was trying to do when I went to the branch - but they refused.

I had similar issue w that bank when buying a property and transferring a sizeable sum

 

[kookaburra75]

I had this with a woman in the QC in Auckland a couple weeks back. On FaceTime at the top of her voice, was way more than 15minutes. First the meeting. Then went on to show how important she was comparing her experiences with a colleague on FaceTime re invites to F lounges and wines she had sampled etc - total DYKWII

Finally she left to catch her flight and some bloke on loud speaker wanders around and around on a phone call to make sure everyone from one end to the other got to hear a snippet of his call.

You should try the Canberra Qantas Lounges on a Friday night. So many people from government, talking openly about things they shouldn't be talking about in a public setting. I have had to go over more than a few times and warn them I was going to have to lodge a breach report due to the topics. They usually shut up pretty quickly, although one lady did say "... you shouldn't listening in!"

 

[JohnK]

I reckon these days with staff shortages that may start to change. But then sometimes it's seen as a security check up measure.

Let's hope so.

I don't have my things all over the place in the room but I prefer privacy. I've got a 4 night stay alone coming up and I don't usually ask for room to be serviced. I just ask for water and towels and I empty garbage bins.

 

[MARTINE]

Let's hope so.

I don't have my things all over the place in the room but I prefer privacy. I've got a 4 night stay alone coming up and I don't usually ask for room to be serviced. I just ask for water and towels and I empty garbage bins.

I agree with Pushka - it probably is some box to be ticked on the hotel indemnity lest they find a deceased guest in the room and checks were not done. Who went into the room? When last seen? None of which is really witnessed by the cleaner noticing your smalls are in a different place.

John - You can explain your requirements and do a reverse welfare check by ringing housekeeping at an assigned time every day and enquire about their welfare whilst confirming you are still in land of the living. They may stop pestering you.

Somewhere else I posted that staying at the Four Seasons in Moscow years ago - housekeeping knocked hourly and wrote it on the DND until you answered. Think we had four attempts (likely asleep and do not need turndown service)…then I relented and threw door open grabbed some bottled water from them and said thanks/no thanks. The next two stages on the card were akin to the manager will open with master key or we break down the door!!

 

[mel-world]

But then sometimes it's seen as a security check up measure.

I used to get annoyed by getting a check call or a knock on the door from housekeeping when the DND sign was out. They called it a welfare check after 24 hours.
Then, while working in India on a project a few years back, a close colleague of mine was so sick with food poisoning that he could not move from the bathroom. He was very happy when security broke in after 36 hours. I was in Singapore and was about to ring the hotel to check on him as he could not even get to the phone. Spent a few days in hospital being re-hydrated.
I tolerate any welfare checks now but also don't appreciate things being moved in my room even though I did not ask for service.
Many hotels can now tell if the room door is opened so can check that you are leaving the room even if you have a DND out.

 

[Flashback]

WCMO is ........

Dear Flashback
Thank you for choosing to fly with British Airways.
Please be advised that your flight may be delayed today because of Air Traffic Control restrictions due to adverse weather.
If you have a connecting flight as part of the same ticket and there’s a chance you may miss your connection, we'll automatically rebook your onward journey. Please check ba.com/managemybooking.

And my flight is already showing a delay, yet it's not due to go for another 4 hours ..... let's see if we make it out today, I need some time out / away.

 

[Pushka]

I agree with Pushka - it probably is some box to be ticked on the hotel indemnity lest they find a deceased guest in the room and checks were not done. Who went into the room? When last seen? None of which is really witnessed by the cleaner noticing your smalls are in a different place.

John - You can explain your requirements and do a reverse welfare check by ringing housekeeping at an assigned time every day and enquire about their welfare whilst confirming you are still in land of the living. They may stop pestering you.

Somewhere else I posted that staying at the Four Seasons in Moscow years ago - housekeeping knocked hourly and wrote it on the DND until you answered. Think we had four attempts (likely asleep and do not need turndown service)…then I relented and threw door open grabbed some bottled water from them and said thanks/no thanks. The next two stages on the card were akin to the manager will open with master key or we break down the door!!

MrP stayed in Moscow before the wall came down. At night time the rooms were plagued with calls from women plying their trades. One time he mentioned to his colleague the shower wasn't working well. Within the hour two maintenance guys arrived.

 

[Flashback]

WCMO is a flight being delayed by an hour because they decided to gate check 40 bags... and then realised they don't have a container for 40 bags so now have to try and fit them in the cabin. Seriously WTF BA.

 

[JohnK]

I know this is my fault but I'm extremely busy and don't have the time to deal with every single issue on time.

We're going to Thailand in 2 days. I pay TPG $40/month for 60GB for my daughter. This is month to month prepaid account. No carryover of data not used.

New month starts 28/12/2023 and we're not back until 20/01/2023 so basically a waste of a month. They take the money for the new month 1 week early. Why, I really struggle to understand. They sent me email a few days ago that they were going to take payment that night. I quickly logged on and changed the credit card to one that is over limit.

Called TPG to update plan to $25 plan so I can save $15. Changes don't take effect until 28/01/2023. Seriously? Yes. Ok I'm going elsewhere. Sorry to hear.

Bought a $30 Vodafone prepaid sim for $10 and comes with 20GB + 25GB bonus for first 3 recharges. Only 28 day prepaid plan but better than what I had with TPG as they also provide a $5 discount if setting up auto pay. Activated yesterday and number ported from TPG quickly.

TPG has acknowledged cancellation of service but each morning receive email they haven't being able to take payment of $40. Why aren't their systems connected? Reminds me of Optus and their billing of charging anything and everything and then go through hoops to get credit/refund.

TPG, go away and leave me alone for now. I'll be back as a new customer soon to take advantage of half price prepaid for 6 months.

And another thing. Why do telcos insist on having a credit card on file for prepaid accounts? I don't want you storing my credit card details. I'll pay each month. I don't want you taking payment automatically. I want to use a discounted gift card that I purchased during a promotion and purchase a recharge voucher that is included as Flybuys promotion spend.

Let me decide.

 

[andye]

I know this is my fault but I'm extremely busy and don't have the time to deal with every single issue on time.

We're going to Thailand in 2 days. I pay TPG $40/month for 60GB for my daughter. This is month to month prepaid account. No carryover of data not used.

New month starts 28/12/2023 and we're not back until 20/01/2023 so basically a waste of a month. They take the money for the new month 1 week early. Why, I really struggle to understand. They sent me email a few days ago that they were going to take payment that night. I quickly logged on and changed the credit card to one that is over limit.

Called TPG to update plan to $25 plan so I can save $15. Changes don't take effect until 28/01/2023. Seriously? Yes. Ok I'm going elsewhere. Sorry to hear.

Bought a $30 Vodafone prepaid sim for $10 and comes with 20GB + 25GB bonus for first 3 recharges. Only 28 day prepaid plan but better than what I had with TPG as they also provide a $5 discount if setting up auto pay. Activated yesterday and number ported from TPG quickly.

TPG has acknowledged cancellation of service but each morning receive email they haven't being able to take payment of $40. Why aren't their systems connected? Reminds me of Optus and their billing of charging anything and everything and then go through hoops to get credit/refund.

TPG, go away and leave me alone for now. I'll be back as a new customer soon to take advantage of half price prepaid for 6 months.

And another thing. Why do telcos insist on having a credit card on file for prepaid accounts? I don't want you storing my credit card details. I'll pay each month. I don't want you taking payment automatically. I want to use a discounted gift card that I purchased during a promotion and purchase a recharge voucher that is included as Flybuys promotion spend.

Let me decide.

No idea if it's applicable to TPG but the monthly subscriptions that I have (eg HCF, spotify, netflix etc) defer the direct debit if you have already paid in a different way that month

 

[Bundy Bear]

Asking for a review when all you did was take my money, I used them for overseas holiday insurance

 

[Cossie]

Buying “imported” beer and forgetting to read the label to see where it is brewed and then reading the very small letters stating that it is brewed in Australia.

I’ve had Indian Kingfisher beer sold here as imported, which technically it is, as it was brewed in NZ.

You tend to pay a premium for imported beer, so I want the genuine stuff!

 

[DejaBrew]

Asking for a review when all you did was take my money, I used them for overseas holiday insurance
View attachment 361742

I’m involved in running customer experience programs at my work so whilst I can see what 1Cover is going for here (even if you never had to claim on your insurance and all they did in effect was take your cash), I completely take your point.

 

[Lynda2475]

TI surveys should only ever be sent after the trip it was purchased for is complete (and the claims window closed).

 

[VPS]

Asking for a review when all you did was take my money, I used them for overseas holiday insurance
View attachment 361742

I got harassed by CHU to give feedback and how my experience was with them. WTF - they sent me a bill and I reviewed it and paid it. After the third email I replied saying I'll give you feedback when I have to make a claim and see how you do