Yet another *didn't cheese me off so much so that it amused me*
On the phone with Virgin Money, trying to apply for their credit card, got connected to an Indian sounding person, with a very famous Indian sounding name, who would have, after hearing my accent, picked up that I'm of Indian origin as well. All good so far.
After all the basic/regular *thank you for calling blah blah blah*, proceeds to try and find my application (that is currently saved, not submitted yet).
Asks me "what is your first name" and I respond with the name & I add "the spelling is ... starts to say the spelling". I got interrupted by the agent on the phone who said & I quote "Oh, I can spell, thank you".
I said "All right mate" and I stop myself from saying anything further and wait for him to be done with my first name.
Come Last Name, he asked if there is a "h" or not in my last name and I say "nope".
Asks DoB - I provide and I wait.
Now, my first name & last name are familiar sounding names, but written differently. Boy, was the agent going to come to a realisation when the system won't return any results for the name that he has entered.
Taps away on his keyboard and comes back "Hmmm .. no applications found in your name". I said "I'm not surprised, because chances are my first name is incorrectly spelled"
He then goes, can you confirm the spelling of your first name? I then give the actual spelling and he was taken aback and said "I'd have not guessed it in a million years" and I went "that's exactly why I started to spell it our for you, but you were confident that you can spell. Who am I to stop you". I even went on to say, "I thought when you said that you can spell, thank you, there is no point contradicting you, and let you realise it for yourself, when your system will s88t itself and can't find a thing on me". I then had a good laugh. It sounded like he smiled too, but was definitely quiet after that incident.
Why do people assume things, is beyond me - something that I will never understand!
Only 3 months to go....
