- Joined
- Jan 26, 2011
- Posts
- 29,260
- Qantas
- Platinum
- Virgin
- Red
Ok. NAB. I had to call up recently as they were charging the wrong interest rate on an investment loan. It's fully offset so in reality it's no drama but here's the kicker. When I checked later they said 'we've reduced the interest rate but not the monthly amount you have to pay'. If it wasn't offset and we pay more anyway than required, I'd be contacting the ombudsman.