It’s so nice to read all these happy stories in these gloomy times
We have had a few hotel upgrades - usually upgraded one level on what we had booked which is quite common. Had lovely ones at Four Seasons Sultanahmet and the Hong Kong Peninsula.
However our last one was really the best
we were on an extended African trip and were staying twice at Hemingway’s in Nairobi. First time we had stayed there.
Our first stay was a quick one nighter, we were flying in from Segera on the Laikipia Plateau. Mr FM really dislikes flying - over the years he has got used to the 12 seaters you have to fly around Africa in, but this time it was a tiny plane - coughpit for the pilot and two seats for passengers. He seemed to cope flying up but was very unhappy coming back. We got to the hotel and our room wasn’t ready and they directed us to wait in the lounge. Mr FM became more and more pale with a tight chest and I really wanted him to lie down. Two hours later I went and hassled and it was clear we had been forgotten.
we had a very early flight the next day so I didn’t get to speak to anyone but a few days later got a “how did we do email”. I let them know in no uncertain terms what I thought of their checkin.
3 weeks later flying back wasn’t great. We were in a 12 seater, but flying from the Serengeti (Tanzania) to Nairobi we hit a bad storm, got quite tossed about and thunder and lightning. Had this déjà vu feeling.
What a difference though. When the car arrived at the steps of the hotel the manager was there to great us. He handed us over to a butler and we were swept trough the foyer (never checked in) into a huge suite with a giant bowl of fruit and a bottle of wine and a butler to look after us. Bedroom, bathroom, powder room, lounge, dining room, balcony and kitchen. Half the staff seemed to know who we were and the manager came over for a chat at lunchtime.
Great upgrade and great service recovery. My only regret is I wonder if we will get back there again. However we did tick off a few things on that trip - Giraffe Manor, Olpejeta rhino sanctuary, gorillas in Rwanda, wildebeeste crossings and of course a return to my favourite place on earth, Singita Grumeti. A few months later we went to Antarctica- I will never get Mr FM on a cruise in the future
. In fact we did a huge amount of travelling between Sep 2018 and August 2019 - it was almost as though I knew what lay ahead