The definitive thread on Qantas IT gripes

[NoName]

Have a similar situation which I have just seen come up.

Currently have:
SIN-HND - JL Y+
HND-JFK - JL F

I have just noticed the SIN-HND has been changed from 787 to 777 and there’s now an F award available.

Can’t remember with certainty but I’m going to say I may have booked this as a one way rather than multi city. Any guesses whether a similar change can be made?

Managed to get through to Hobart and they were able to make this change. Said they requested JAL to divorce the two existing segments and then added in the SIN-HND in F. So good result. Now F all the way through SIN-JFK.

 

[DrGear]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one.

 

[ChrisMars]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one. View attachment 410991

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

 

[DrGear]

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

Yup, also tried 3 different computers and devices and 2 different browsers. Same result.

 

[NSun]

I've been trying to redeem a flight credit and get this message. And it is not because my card doesn't work because I have not even entered the credit card details yet - just the phone numbers. The funny thing is, I just successfully redeemed another credit a few seconds prior to this. I tried different browsers and clearing cookies. One reason could be is that I am 'cheating' the change fee because I am redeeming the credit for a flight of a lesser value than the credit.

 

[CaptJCool]

I've been trying to redeem a flight credit and get this message. And it is not because my card doesn't work because I have not even entered the credit card details yet - just the phone numbers. The funny thing is, I just successfully redeemed another credit a few seconds prior to this. I tried different browsers and clearing cookies. One reason could be is that I am 'cheating' the change fee because I am redeeming the credit for a flight of a lesser value than the credit.

View attachment 417740

thats a bit like when you get a refund for the fees and lose less than the change fee …

 

[MikeG]

In was trying to find a reward flight for next week, and it shows flights available but when I drill down none of the times are reward flights. Something is definitively amiss still. This was using the qantas app.

 

[Meight]

Am currently overseas and have been trying for a few weeks to use the Change option on my booking on QF website.

When I select proposed new travel date and attempt search I keep getting a System Error response. Any clues on why?

Have previously used the website Change option successfully.

 

[Mattg]

Am currently overseas and have been trying for a few weeks to use the Change option on my booking on QF website.

When I select proposed new travel date and attempt search I keep getting a System Error response. Any clues on why?

Have previously used the website Change option successfully.

Very frustrating but you might just need to call Qantas to get your flight changed.