The definitive thread on Qantas IT gripes

[NoName]

Have a similar situation which I have just seen come up.

Currently have:
SIN-HND - JL Y+
HND-JFK - JL F

I have just noticed the SIN-HND has been changed from 787 to 777 and there’s now an F award available.

Can’t remember with certainty but I’m going to say I may have booked this as a one way rather than multi city. Any guesses whether a similar change can be made?

Managed to get through to Hobart and they were able to make this change. Said they requested JAL to divorce the two existing segments and then added in the SIN-HND in F. So good result. Now F all the way through SIN-JFK.

 

[DrGear]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one.

 

[ChrisMars]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one. View attachment 410991

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

 

[DrGear]

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

Yup, also tried 3 different computers and devices and 2 different browsers. Same result.

 

[NSun]

I've been trying to redeem a flight credit and get this message. And it is not because my card doesn't work because I have not even entered the credit card details yet - just the phone numbers. The funny thing is, I just successfully redeemed another credit a few seconds prior to this. I tried different browsers and clearing cookies. One reason could be is that I am 'cheating' the change fee because I am redeeming the credit for a flight of a lesser value than the credit.

 

[CaptJCool]

I've been trying to redeem a flight credit and get this message. And it is not because my card doesn't work because I have not even entered the credit card details yet - just the phone numbers. The funny thing is, I just successfully redeemed another credit a few seconds prior to this. I tried different browsers and clearing cookies. One reason could be is that I am 'cheating' the change fee because I am redeeming the credit for a flight of a lesser value than the credit.

View attachment 417740

thats a bit like when you get a refund for the fees and lose less than the change fee …

 

[MikeG]

In was trying to find a reward flight for next week, and it shows flights available but when I drill down none of the times are reward flights. Something is definitively amiss still. This was using the qantas app.

 

[Meight]

Am currently overseas and have been trying for a few weeks to use the Change option on my booking on QF website.

When I select proposed new travel date and attempt search I keep getting a System Error response. Any clues on why?

Have previously used the website Change option successfully.

 

[Mattg]

Am currently overseas and have been trying for a few weeks to use the Change option on my booking on QF website.

When I select proposed new travel date and attempt search I keep getting a System Error response. Any clues on why?

Have previously used the website Change option successfully.

Very frustrating but you might just need to call Qantas to get your flight changed.

 

[Lynda2475]

I got a QF app notification (meaning i was connected to the internet) on my phone telling me check-in is open. I open app and find I've been logged out, weird. I try to log in and get a constant error saying I need an internet connection, which I have.

Check app store, all is up to date, try to log in yet again no go.

Check in via app on tablet instead. Return to hotel a few hours later, connect to wifi still can't log into app on mobile, have to uninstall and reinstall to be able to log in.

Then try to sync smart watch with wellbeing app, also mysteriously logged out, also won't let me log back in. Have to uninstall and reinstall that again too.

Why so unstable when no updates for a few weeks?

 

[DC3]

In was trying to find a reward flight for next week, and it shows flights available but when I drill down none of the times are reward flights. Something is definitively amiss still.

Bait and switch?

 

[Mattg]

I got a QF app notification (meaning i was connected to the internet) on my phone telling me check-in is open.

I’m not sure that you need to be connected to the internet to get a QF app check-in notification.

I’ve received these in the past for flights that I’d already cancelled months ago.

 

[Lynda2475]

Ether way I was connected to internet via mobile data (5 bars but also tried wifi), I was able to do google searches download from app store etc so connection was fine. It's just stupid QF app that refused to recognise a working data connection.

It makes no senses that it randomly logs you out when there has been recent use.

 

[jpp42]

I got a QF app notification (meaning i was connected to the internet)

Just a minor point that you definitely can receive notifications when disconnected from the Internet (or app logged out or other problems). The way this works is, the app schedules the notification in the phone's operating system. They remain there , queued, until the scheduled time. In the case of check-in notifications, these could be lodged perhaps months in advance, whenever you happened to open the Qantas app and it was showing future bookings, it would be able to perform this scheduling. If those bookings were later cancelled or time changed etc, the app might lose track of those scheduled notifications and fail to cancel them from the phone OS, hence you get the "ghost" notifications of things that no longer apply.

As far as the other point about the app not working when the Internet connection was fine, try force-closing it and restarting it, that will usually fix that. If not, it probably means the Qantas servers were down.

 

[Lynda2475]

Ive never received any QF check-in notifications from the app for cancelled flights (and there have been many) maybe that is an iPhone issue, I'm on Android.

I've also only ever received QF app notifications when online, if roaming with data turned off I don't get check-in notifications from the app unless on wifi.

On Android in order to receive push notifications you need to have a data connection, they are not pre-stored in the Android OS.

Some people may give permission for app to update their calendars which might send an off-line notification but I don't allow notifications from calendar.

As far as the other point about the app not working when the Internet connection was fine, try force-closing it and restarting it, that will usually fix that. If not, it probably means the Qantas servers were down.

I did force close it, made absolutely no difference. Also cleared app data and connected to nearby wifi. Something weird was going on with only that QF app only on my phone as I was able to use email, google and other apps at the time without issue.

I know the QF servers were not down, as I stated upthread the same QF app on my tablet (also 5G) allowed me to check in when phone wouldn't (both on same mobile provider). This is why I always travel with more than one mobile data capable device.

There must be some random backend setting embedded in QF app that logs you out after a specified period of time and something went screwy on local install to fail to recognise network to get back in. Uninstall/Reinstall (same app version) was only thing that resolved it.

If force quitting and clearing app data cache doesn't work, uninstall/reinstall as I did is next obvious solution.

 

[jpp42]

Ive never received any QF check-in notifications from the app for cancelled flights (and there have been many) maybe that is an iPhone issue, I'm on Android.

It's likely that you're a regular enough user that you open the app frequently and it synchronises with the cloud data (i.e. the fact that the flight is cancelled), and then cancels the scheduled notification before it has a chance to be delivered. Absent a bug (which as you note could be platform-specific), the "ghost notification" issue would only be delivered to users who have not yet opened the Qantas app since the flight was canceled.

On Android in order to receive push notifications you need to have a data connection, they are not pre-stored in the Android OS.

We are not discussing remote notifications from the Internet, but rather *local* notifications that are scheduled by the app in the Android OS, they are not reliant in any way on any network connection. This absolutely how many notifications work.

They 100% supported on Android; here's a sample guide for developers: Local notifications - .NET MAUI

Now, I can't state whether the QF app has implemented the check-in notification as local on iOS but remote on Android, it's possible but not likely? To be clear, other types of notifications , such as advising of a late or cancelled flight, would necessarily be the push/remote type on both platforms.

There must be some random backend setting embedded in QF app that logs you out after a specified period of time and something went screwy on local install to fail to recognise network to get back in. Uninstall/Reinstall (same app version) was only thing that resolved it.

Got it, that is indeed an unusual situation.