The definitive thread on Qantas IT gripes

[NoName]

Have a similar situation which I have just seen come up.

Currently have:
SIN-HND - JL Y+
HND-JFK - JL F

I have just noticed the SIN-HND has been changed from 787 to 777 and there’s now an F award available.

Can’t remember with certainty but I’m going to say I may have booked this as a one way rather than multi city. Any guesses whether a similar change can be made?

Managed to get through to Hobart and they were able to make this change. Said they requested JAL to divorce the two existing segments and then added in the SIN-HND in F. So good result. Now F all the way through SIN-JFK.

 

[DrGear]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one.

 

[ChrisMars]

For months I've been unable to see my trips in the cart. Comes up with an error and says to refresh which does nothing. Customer service had no clue what was going on. Absolute wild one. View attachment 410991

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

 

[DrGear]

Did you try to clear our cookies? I find many Qantas website issue are resolved once all qantas cookies are cleared. Worth a try.

Yup, also tried 3 different computers and devices and 2 different browsers. Same result.