What's your Uber experience?

[N860CR]

What was the response from Uber when reported?

I had a similar one in Bali going from Seminyak to Legian. I actually think the guy just didn't know where he was and followed the GPS which sent us on a similar massively long route (he also had to stop for petrol). We were in the car for about 45 minutes and it was only about $4 or $5. I didn't bother making a complaint, I honestly think it was a case of an inexperienced driver just doing what Google said

 

[Ausbt]

I had a similar one in Bali going from Seminyak to Legian.

They have Uber in Bali? That's great news, a lot easier than stuffing around with IDR. Would you say price-wise is the same as taxi? I guess some conversion costs to be aware of on the cc side of things?

Edit: answered by drivatruck post #308

 

[MrHyde]

Agree fully there. I had a similar experience in Manila. Refunded the difference in less than 10 minutes.

Complained to a taxi company on being overcharged $2 that the driver snuck in as an extra and 6 months and multiple calls later, eventually refunded the $2.

 

[k_sheep]

Recent trip I have done shows more driver-cancelled trips than I've ever had before - at least 50% of my trips were cancelled by the driver (normally about 10+mins of waiting :evil in CMB, DOH and SIN.

It goes to show how good the service is though - I had by far my worst experience in CMB with Uber, which is still on par with my best taxi experiences Driver showed as 3 mins away, it says driver has arrived about 30s later - and for the next 20 minutes it shows the driver going up and down the main airport road, clearly waiting for a better offer (driver rating 3.7, lowest I've seen). I cancel, and try to rebook - same driver, who deigns to show up after 15 min. I paid for the toll, but he added on the bill at the end. 2x complaints through the app; cancellation fee and toll immediately reimbursed. Didn't allow me to rate the driver, which makes me think he was taken off at that point.

I wish people wouldn't tip in Bali because they think it's too low - because then they'll expect it from all foreigners, and you take away one of the main reasons for using Uber

 

[N860CR]

They have Uber in Bali? That's great news, a lot easier than stuffing around with IDR. Would you say price-wise is the same as taxi? I guess some conversion costs to be aware of on the cc side of things?

Edit: answered by drivatruck post #308

Yep this was in May and as far as I know it's still there. Technically illegal... but so be it.

Can be hard to find the cars sometimes but they're generally ok.

Fares were stupid cheap. In the Legian/Seminyak area all the local fares were about $1.50. Trip to the airport was only like $5 or 6 from memory.

 

[Cruiser Elite]

Fares were stupid cheap. In the Legian/Seminyak area all the local fares were about $1.50. Trip to the airport was only like $5 or 6 from memory.

Whatever you do don't tip them - that extra 5 bob you give them will prolly be wasted on things like food for the 8 kids.

 

[N860CR]

Whatever you do don't tip them - that extra 5 bob you give them will prolly be wasted on things like food for the 8 kids.

Don't think I'll be back in Bali anytime soon... however I've never really thought of ripping uber drivers anyway.

 

[Pleb Status]

I used Lyft for the first time in NYC recently and it is good to give Uber some competition so you can try to avoid/reduce surge pricing. It would appear that Uber had ~40% surge in place when I wanted to travel and Lyft had no surge pricing in place at the same time (also Uber now 'hides' surge pricing in the fixed fare offered in the US).

Lyft is starting to appear in some countries outside of the US, mainly in SE Asia. It would be good for them to enter the Australian market to keep Uber honest.

 

[moa999]

Uber now 'hides' surge pricing in the fixed fare offered in the US).
.

Oh.. that is sneaky, particularly if you don't know the normal fare for a journey

 

[Danger]

I booked and Uber from Berlin Tegel airport a couple of days ago. In keeping with the luck I was having that day (my luggage having not arrived on my flight) my one hour of free wifi timed out before the driver arrived. I was stung EUR4. However, instead of listing the ride as cancelled it showed on the app as a normal ride, complete with zero minutes and zero kilometres of journey time. As I result, I got to rate the driver.

 

[Justinf]

I had an uber rating of 4.96 a week ago before I left for San Francisco and now it is down to 4.79 despite tipping well and doing nothing wrong at all. I'm bewildered.

 

[blackcat20]

Tried to use uber out of TPE but kept getting 'invalid payment method' despite my Amex working on uber elsewhere...

 

[Pleb Status]

I had an uber rating of 4.96 a week ago before I left for San Francisco and now it is down to 4.79 despite tipping well and doing nothing wrong at all. I'm bewildered.

After reading the above post, I just checked my rating and I have dropped from a perfect 5.0 to 4.55. Looks like one (or two) of my US drivers have marked me down for some reason.

I am going to have to take rating the drivers alot more seriously... A 4.0 will now be my default rating and poor driving standards (like experienced in the US) will now be punished.

 

[Skyring]

After reading the above post, I just checked my rating and I have dropped from a perfect 5.0 to 4.55. Looks like one (or two) of my US drivers have marked me down for some reason.

I am going to have to take rating the drivers alot more seriously... A 4.0 will now be my default rating and poor driving standards (like experienced in the US) will now be punished.

Drivers get kicked off the platform when their ratings hit 4.6. Rate them four stars, you might as well spit in their face.

Rate down the drivers that drive poorly, but an average experience deserves five stars.

As a driver, I've given five stars to all my passengers except one who jerked me around and was rude.

 

[Limewood]

We tried Uber first time while currently in Sydney (3 trips so far), it was so simple to book, divers arrived within 10 minutes even Xmas day! and no surcharge either, all drivers neat and tidy, cars were immaculate, one turned up in near new Lexus 4WD, fares very reasonable, could not fault the service in any way, we are sold on it.

 

[Pleb Status]

Drivers get kicked off the platform when their ratings hit 4.6. Rate them four stars, you might as well spit in their face.

Rate down the drivers that drive poorly, but an average experience deserves five stars.

As a driver, I've given five stars to all my passengers except one who jerked me around and was rude.

Rating passengers less than five stars is just as bad then (cleaning my face of spit). If drivers want to start playing with rating fire, there is only one side which is going to get hurt. My employment is not at risk and I am very happy to start playing the 'rating game'.

I have rated all but one driver five stars to date, even though some of the service received has been very average at best. I now realise I have been way too generous, particularly if they feel I am a genuine 4.55 rated customer. Uber should now technically ban me from booking any further rides.

 

[MrHyde]

I've used Uber about 15 times so far in Malaysia and have had only 1 instance of the driver playing the cancellation game. I was refunded the cancellation fee immediately through the app. All other experiences were above average. Yeah, a couple of drivers didn't know where they were going and had their face planted on the screen. In contrast, the one taxi I used 'cause my phone ran out of charge; I got ripped off - no meter, triple the price.

The one problem I find with the rating system is that if I give 5 stars to the average driver; I can't really do anything more for the exceptional driver. Till date I have been giving 5 stars to everyone, but am starting to feel that is not right.

Q: How do you find out what your rating is as a driver? I can't seem to see any link anywhere online or on the mobile app.

 

[Pleb Status]

Q: How do you find out what your rating is as a driver? I can't seem to see any link anywhere online or on the mobile app.

In the app -

Help/Accounts and Payment/Account Settings and Ratings/I'd like to know my rating

 

[Daver6]

I used Lyft for the first time in NYC recently and it is good to give Uber some competition so you can try to avoid/reduce surge pricing. It would appear that Uber had ~40% surge in place when I wanted to travel and Lyft had no surge pricing in place at the same time (also Uber now 'hides' surge pricing in the fixed fare offered in the US).

Lyft is starting to appear in some countries outside of the US, mainly in SE Asia. It would be good for them to enter the Australian market to keep Uber honest.

I tried to give Lyft a go when I was in Boston recently. Every time I tried to get a fare estimate the app just sat there loading. Tried over a few days and could never get it to work. The app also seems a bit amateurish compared to Uber. So as much as I wanted to give the competition a go, I couldn't actually get it to work.

 

[Freq Flier 2013]

I tried to give Lyft a go when I was in Boston recently. Every time I tried to get a fare estimate the app just sat there loading. Tried over a few days and could never get it to work. The app also seems a bit amateurish compared to Uber. So as much as I wanted to give the competition a go, I couldn't actually get it to work.

Lyft worked without any problems for us. We mixed and matched between Uber and Lyft. I did notice that Lyft had a lot more lady drivers.