Great outcome - also that it has not been apparently damaged (badly since it's still working!) and had quite some adventures in that seat (the things it has probably seen/heard from the pax in that seat!!
).
It's been fun to follow along, but very glad you have been looked after in the end.
(I was trying to think of some kind of smart cough comment tying into the call centre long wait times but I'm struggling a bit... perhaps "QF made sure you had to wait a long time to be connected to an agent" but that's a bit lame).
good service even if it took some time to get onto the right people! (and I'm glad it did not end up a safety issue also which is very lucky for everyone involved!)