RichardMEL
Enthusiast
- Joined
- Mar 28, 2014
- Posts
- 10,082
- Qantas
- Platinum 1
Acknowlegded re: the devil's advocate.
The thing about revenue is kinda my point. It makes the retort that it is a "frequent flyer" program more or less pointless. That might be the name but it is really a revenue program regardless of how often one flies. In the past someone like the OP who only ever flies with qantas would be recognised via loyalty bonus. Something that Qantas no longer care about, I would have thought that recognising someone like the OP who is loyal would have some benefit to Qantas. Sure it's not going to be headline stuff, but I really have to wonder about burning a core group of people who only fly qantas. Is it clever to encourage these customers to fly with the competition?
Totally agree, but here's the thing - where do you (if you're QF) set the bar? The case of the OP as suggested by someone else earlier, after some years of WP status and more of Gold, could well be close to LTS.. To me, this is an effort by QF (and of course they are not the only one who do this for sure, United, America, BA etc all track lifetime "loyalty") and reward. I don't know if QF does or doesn't care about the loyalty bonus.. I kind of forget about it myself till I see oh whee did that 8k points come from? but that Silver who hits that 500 (and I recall whenit used to be what 400 or 450?) SC threshold get a nice bonus. LTS/LTS rewards longer term loyalty over years.
Agree totally QFF has been a revenue based (in one form or another) system for years, decades even if you consider Status/Tier credits from day one as essentially equating status accural being tied to fare paid. That the US based (and other) carriers have only recently taken the plunge (led by DL and copycat UA) is obviously taking the model that "worked" (from their point of you!) elsewhere.
As also noted, a huge proportion of QFF membership accrue points and blow them on an award to Bali or something. Heck I had a friend who thought the sky was falling a year or so back thinking QF would fail and redeemed >190k QFF points for woolies vouchers (I do not know if she bought a toaster with those ) even though I told her not to worry and that was a fair stash that could be used for her dream trip to Europe. Her choice. Most people have a short term (relative) value of their QFF points. Either way she as a (former) QFF member had no interest or probably really understanding of status.
Most customers wouldn't. We value it because most of us fly a lot and value the perks.
So back to the OP, let's say they have I dunno 6000 SC Lifteime SC... should QF recognise that over 7000? maybe at 4000? where do you draw the line?
anyway just some thughts