Only if they signed up when the 18 month expiry was in place. You do not know when they signed up, there very well could have been NO expiry when they signed up.The warning was before signing up.
Only if they signed up when the 18 month expiry was in place. You do not know when they signed up, there very well could have been NO expiry when they signed up.The warning was before signing up.
You have missed the point. See post #106.Only if they signed up when the 18 month expiry was in place. You do not know when they signed up, there very well could have been NO expiry when they signed up.
I think you'll find the point is that you have no idea if they would've signed up if any such changes where in place at the time they signed up. Being able to make changes does not mean customers have to accept those changes, and it certainly does not inform on whether they would have accepted such amended terms if they were in place when they signed on.You have missed the point. See post #106.
But they made an agreement to accept the terms "of the day" and any and all future changes - all inclusive.I think you'll find the point is that you have no idea if they would've signed up if any such changes where in place at the time they signed up. Being able to make changes does not mean customers have to accept those changes, and it certainly does not inform on whether they would have accepted such amended terms if they were in place when they signed on.
There is a big point that seems to have been missed.
to me that is poor if QF did not send an email regardless of those preferences.
AFF Supporters can remove this and all advertisements
But they made an agreement to accept the terms "of the day" and any and all future changes - all inclusive.
If they were not open to accepting the possibility of future changes - which is what has been stipulated before joining, then the responsibility lies on the member NOT to accept them in the first place and NOT to join at all. Or, when they are notified of the changes, to cancel their account when the notification has been sent.
Whether it is "fair" or "acceptable" might have a conversational purpose, but unrelated.
Respectfully, that is the bigger picture point that *seems to have* been missed.
Ultimately - don't like it = don't sign up.
Except that if a user has opted out of receiving certain types of email then Qantas aren't legally allowed to spam them anyway. It is a requirement on Aus companies to honour contact preferences on any account.
Blindly ignoring the decision to agree to terms that are subject to change in the first place, misses the point.Umm gee, great to make a decision about changes that might happen when you don't know any details or if the changes will happen at all.
Blindly quoting terms and conditions misses the point.
See here, underlined:Yes that's a very fair point.
I just logged in and looked at my profile, and under "Interests and Subscriptions" (which is not very helpful in terms of email preferences imo) and I note there's a "Information about my membership" category to sign up to. That seems pretty specific in terms of notification for expired points.
So, I would modify my above statement to say that:
1. This should be a default on unless a user opts out
2. QF need to respect that setting - having said that if a user has opted out of this specific subscription and QF honours that by not sending an email, they should not complain(well they will, but they've made a choice).
Now, on the subscriptions mage it does not actually specifiy directly that this means emails about expiring points or program changes, and maybe they should specify this for full transparency, but I think it could be argued if someone opted out of such a subscription then it's reasonable for QF to not send them a reminder email.
It's a bit of a minefield really because I can see someone just unclicking a bunch of the options because they get too much stuff, then not getting anything saying their points expiring and thinking it unfair. However it is true if I unsubscribe from email in this way that should be honoured.
Cause it is the AFF way!!!And why are we even continuing this back and forth meaningless* discussion?
See here, underlined:
3.1 Subject to clause 3.2, Qantas Loyalty reserves the right to make any changes (whether material or otherwise) to Qantas Frequent Flyer, the Terms and Conditions, the PDS, the Rewards or Benefits offered and the Fee Schedule, including:
..................
3.3 Without limiting this clause 3 in any way, Members will be taken to have received the notice referred to in clause 3.2 if Qantas Loyalty notifies Members of the change by:
(a) for Members living in Australia or New Zealand, providing notice at the email address provided to Qantas Loyalty by the Member or, if no valid email address is held by Qantas Loyalty, by posting details of the changes on qantas.com;
(b) for Members living outside Australia or New Zealand, posting details of the changes on qantas.com.
One difference though. Most other schemes the points expire in a given time regardless of how many points you earn. So almost impossible to bank great amounts of them.
At least with Qantas (and Virgin Aus) your points never expire so long as one point is earned or spent within that 18 month window. So it is possible to bank.
Oh isn't that clever. If you type the word ***** it automatically gets replaced with stars - LOL
I think that's a bit harsh.