Would you complain to QF about this?

[Kef]

I feel for your +1 and her mother. I would definitely be complaining, in this day and age with all the fluoro's lounging around in the J lounges in their grubby overalls, yes I have seen them in there and was
shocked they let them in.
I would be reporting the QF personnel by name.
Please let us know how you got on.
Cheers and good luck.

 

[ermen]

I haven't experienced such treatment yet on QF or DJ. Funny thing though, the last I was in ADL, flying J ADL - PER, the QF gate agent made a comment that I was only allowed one carry on (my two bags was a paperbag and a duffel bag, with the former being able to fit into the latter push come to shove). I thought that was strange as we were notionally allowed two irregardless of class? I ignored it and proceeded to board anyway.

Slightly OT...

1/ QF: Flying international F from SYD (upgraded from J on points) once and was over the limit at 66kg. Supervisor said not a problem and waived the extra baggage fees as WP. Thought that was nice of them. Normally had good service at SYD F check-in.

2/ CX: I was flying Y under by CX GO membership and queued up in the normal Y lane to board. At the counter, the GA said that you are CX GO, very eligible to use the J lane (I didn't know this privilege existed). Thought that was a nice gesture by them.

I've actually not met AJ yet (maybe in future), but have met JB. Just a thought though, if I see QF / DJ staff make these assinine comments, I would love to see the offender's actions if I say whip out either their business cards, say that you had just been tasked by their AJ / JB to conduct mystery spot checks around Australia and threaten to send a complaint to their CEO right now on my blackberry :evil: (just kidding...)

 

[Sprucegoose]

The golden global rule.......assume nothing

 

[EmilyHoward]

The golden global rule.......assume nothing

Ah Spruce! reminds me of two things:

1. If you Assume it can make an cough of U and ME and;

2. Remember the "Golden Rule" .... He who has the gold makes the rules. I often tell my staff this one!


EH

 

[ozmille]

Ah Spruce! reminds me of two things:

1. If you Assume it can make an cough of U and ME and;

2. Remember the "Golden Rule" .... He who has the gold makes the rules. I often tell my staff this one!


EH

Love your second rule EH! (now to find some gold)

 

[u4216228]

i've been intercepted on the way to the check in counter in CBR and directed to the kiosk.
That was followed by a condescending (not required) instructional on how to use the kiosk...

 

[Solid]

Update for those interested, lodged feedback and a little over two weeks got the following response. They did try to call me just before they sent the email. I've just taken out the family members details and the details of the person who sent the email.

"Thank you for your email regarding Mrs and Mrs
experience at Adelaide airport last month. I am sorry I have not been able
to respond earlier. I d did try to call you, without success.


Please convey my sincere apologies to Mrs and Mrs for the
offence caused by the level of service you describe having been provided at
our Business Class check-in.


We want all our customers to have an enjoyable experience every time they
travel with us and for our staff to be friendly, respectful, courteous,
helpful and professional. I was very concerned to learn of the comments
made by a staff member and I have let Adelaide airport management know of
your wife’s experience.


Thank you again for taking the time to write. I do hope we will see you and
your family again soon.

 

[JessicaTam]

Was there any offer of recompense, either points or $?

 

[blueram]

Rather poor response don't you think? 'I have let airport management know' is just a joke. I would be moving my business and leisure travel to DJ in an instant over this and letting know that in no uncertain terms.

 

[mannej]

What response do you think would be appropriate in a situation such as this?

 

[ecg]

So they have offered an apology.

What more does one want? When does one become satisfied with the level of compensation?

It is a sad reflection on society that these days as soon as someone is the slightest bit offended they demand compensation.

Note that it no way am I suggesting that the OP was dissatisfied with the response.

 

[tuapekastar]

So they have offered an apology.

What more does one want? When does one become satisfied with the level of compensation?

It is a sad reflection on society that these days as soon as someone is the slightest bit offended they demand compensation.

Note that it no way am I suggesting that the OP was dissatisfied with the response.

The response seems adequate, and anything more would have been 'above and beyond' IMO. There is not a lot more they can do other than 'let Adelaide management know' so the individual staff member (if identifiable) can be told to smarten up, or a general piece of advice be provided to all staff there. No way of course of telling if this will happen.

 

[medhead]

IME telling Adelaide management is next to useless. Having complained about other things at ADL, they tell management and then nothing changes.

 

[UP4014]

Always get the employee name, you never loose the feedback war if you have the basic facts especially the name. Much harder for the airline the duck for cover when to give them the name and time.

although staff have tried to direct me to the kiosks I completely ignore them and do not speak back, I just keep walking to the counter.

 

[EmilyHoward]

Sometimes cough just happens. As for the suggestion of moving to DJ....... crikey! So DJ don't have people like that?? Weren't DJ the company that stopped Anytime Lounge Access without actually telling any of their members? I found out from reading it here. Most people at DJ aren't actually like Richard Branson you know. LOL

EH