Must...Fly!
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- Jan 12, 2010
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just...lolSometimes what wives Hear, Retain and Recollect are not exactly what happened. The chance of a customer service agent telling someone they don't look like they are business class passengers is pretty slim.
I am sure that your wife feels that the wrong thing was done by her, and that somebody else was at fault. But I suspect that the actual truth of what happened lies somewhere south of what you have been told. Probably a long way south. If she has a receipt for the extra checked baggage it would be a different story and you should definitely be able to claim it back.
I think best just to agree with your wife and let the matter rest.