Your Aeroplan account has been deactivated

[eatcandies]

Hi,

I recently signed up for Aeroplan to purchase some points. However, I am now unable to log in and received the following error message: “Your Aeroplan account has been deactivated.” I have no bookings or points on this account and only accessed it yesterday. Upon searching online, I discovered that many others have experienced this issue and that it often takes multiple phone calls to reactivate the account. Additionally, it can take 2-3 months to reopen the account after you send all your ID documents for validation. It seems there has been a security breach, and points are being stolen from people’s accounts. I wanted to warn others about this. I will no longer be purchasing points as it is not worth the hassle.

 

[Hunter4vr]

Yeah this happened to me, account was blocked out of nowhere. It took me at least 3 months for them to reply to me, all I got told is that the account was flagged and I need to verify my identity.

Very annoying and imo a bit ridiculous, you can’t even make a new account as they will block any new sign ups with identical names and date of birth.

 

[MEL_Traveller]

Hi,

I recently signed up for Aeroplan to purchase some points. However, I am now unable to log in and received the following error message: “Your Aeroplan account has been deactivated.” I have no bookings or points on this account and only accessed it yesterday. Upon searching online, I discovered that many others have experienced this issue and that it often takes multiple phone calls to reactivate the account. Additionally, it can take 2-3 months to reopen the account after you send all your ID documents for validation. It seems there has been a security breach, and points are being stolen from people’s accounts. I wanted to warn others about this. I will no longer be purchasing points as it is not worth the hassle.

The main issue for most FF programs has been fraud out of asia. Unscrupulous individuals or travel agents are known to sign up for mileage accounts, buy miles, then sell them via ‘heavily discounted’ airfares to unsuspecting customers.

Some programs have even gone as far as to block large swathes of award seats ex asia for this reason. Or alternatively not even allow travel to ticketed passengers ex Asia.

Opening an account, buying miles and redeeming in quick succession can raise flags

 

[eatcandies]

Yes, this is strange because I don’t have a single point in my account! At least with Velocity and Qantas, the companies are located in Australia, making it easier to chase them up or report issues. It’s much harder when the company is overseas.

 

[Blackswan]

I am also suffering from this. Sent a copy of my drivers licence - and told it's going to be a few months.

I'll try calling - the squeaky wheel gets the grease.

 

[QantasGonza]

The main issue for most FF programs has been fraud out of asia. Unscrupulous individuals or travel agents are known to sign up for mileage accounts, buy miles, then sell them via ‘heavily discounted’ airfares to unsuspecting customers.

Some programs have even gone as far as to block large swathes of award seats ex asia for this reason. Or alternatively not even allow travel to ticketed passengers ex Asia.

Opening an account, buying miles and redeeming in quick succession can raise flags

Thanks for the heads up.
I recently joined and just managed to buy a swag of points courtesy of a very generous bonus offer that I read about [i think on this website?] Cheaper and more flexible than trying to think at the last minute about where and when to fly

 

[VPS]

Has anyone had to send documents to Air Canada to validate

I was on the phone for over 2 hours this morning and just tried to send an email that bounced

It was [email protected]

 

[RB001]

It was [email protected]

If above was copy/paste - try with aircanada.ca

 

[VPS]

If above was copy/paste - try with aircanada.ca

It wasn't a copy and I did actually put aircanada

I googled some other email addresses and put a dot between validation and documents and have got a response saying we got your email.

Thanks

 

[VPS]

Just an update - today I received an email to say my documents were OK and now I can log into my account. Just need to keep spending on my HSBC card and I'll be gold soon

 

[Anei]

Same here. My account got deactivated right after I created it and booked a flight with it. I did not earn any points, but I’m a bit concerned, about my booking. I can still access my booking on the website with the booking number, I received in the confirmation email. Although I am asking myself if this means my booking is still valid now. Especially if I can not manage to reactivate the account on time. Can anyone give an answer?

 

[I love to travel]

Same here. My account got deactivated right after I created it and booked a flight with it. I did not earn any points, but I’m a bit concerned, about my booking. I can still access my booking on the website with the booking number, I received in the confirmation email. Although I am asking myself if this means my booking is still valid now. Especially if I can not manage to reactivate the account on time. Can anyone give an answer?

As long as your booking is showing as confirmed you should be fine. I would ring them and this might speed up the process given that you already have a booking. Say that you want the points to be credited

 

[MEL_Traveller]

Same here. My account got deactivated right after I created it and booked a flight with it. I did not earn any points, but I’m a bit concerned, about my booking. I can still access my booking on the website with the booking number, I received in the confirmation email. Although I am asking myself if this means my booking is still valid now. Especially if I can not manage to reactivate the account on time. Can anyone give an answer?

If you are on a paid ticket, the frequent flyer program and ticket are two separate things. Your aeroplan account being deactivated won’t affect your ticket, or the ticket’s validity.

You’ll always be able to claim the points for the flight after you have taken it if you can’t get it reactivated before departure.