The Virgin Australia Newbie Questions Thread

[luxury-lizard]

Here it is:

Thank you so much - it worked a "treat" !!!

 

[MelbFlyer]

Seems that family transfers online has been down for over a week - you have to call up and they'll waive fees.

Surely within 24-48hrs it should be fixed up, rather than leaving it for a week+?

 

[Bolter]

Is there a multi-city option for international on the VA website? I'm trying to find fares for SYD-DOH and LHR-SYD but can only see a multi-city option for domestic flights. Thanks.

 

[laffer]

Whats the thought processes on VA availability on QR? I am VA Platinum but doubt it means much. Are seats, if any, being released very close to time?

 

[serfty]

Seems that family transfers online has been down for over a week - you have to call up and they'll waive fees.

Surely within 24-48hrs it should be fixed up, rather than leaving it for a week+?

It's been down disabled for over 6 months, apparently due to fraud ...
Velocity Family Transfers Online Suspended

 

[Simon Overall]

Is there a multi-city option for international on the VA website? I'm trying to find fares for SYD-DOH and LHR-SYD but can only see a multi-city option for domestic flights. Thanks.

Nope

 

[aerokrisflyer]

Collecting with Velocity or Aeroplan Domestically... Hello! I am an Air Canada (AC) Star Alliance Gold member. Newly moved to Australia. I have a Star Alliance Visa Card. I fly within Australia a lot and I'm wondering if, now that I have GOLD Status with AC, is it more advantageous to sign up onto Virgin Velocity Rewards and collect on domestic flights there, or should I continue to collect points on my AC account?

 

[henrus]

Is there a multi-city option for international on the VA website? I'm trying to find fares for SYD-DOH and LHR-SYD but can only see a multi-city option for domestic flights. Thanks.

Yes it's possible, you can manually edit the URL of a domestic multi city to change the destinations from domestic ones to international ones:
https://book.virginaustralia.com/dx...date1=09-25-2025&origin1=LHR&destination1=SYD




It's worth noting pricing is not amazing as those economy are a choice fare compared to $2636 for a return SYD-DOH-LHR-DOH-SYD (Just $42 more).

 

[henrus]

Collecting with Velocity or Aeroplan Domestically... Hello! I am an Air Canada (AC) Star Alliance Gold member. Newly moved to Australia. I have a Star Alliance Visa Card. I fly within Australia a lot and I'm wondering if, now that I have GOLD Status with AC, is it more advantageous to sign up onto Virgin Velocity Rewards and collect on domestic flights there, or should I continue to collect points on my AC account?

If you have Gold status (50K, 75K or Super Elite) with Air Canada you get lounge access on Virgin domestic but no other perks therefore if travelling a lot within Australia it'd make sense to switch over.



It's worth noting that Virgin recently moved to a full revenue based system effectively moving all status earning to the Air Canada equivilient of "Status Qualifying Dollars". To get Gold status on Virgin you'll need to spend AU$6000 on Virgin Australia flights in the first year and then AU$4800 to retain Gold. Points are also earned based on spend with 4 points per every AU$1 spent, you can then redeem them on flights starting from 5,900 points (for a short flight like Sydney to Melbourne under 600 miles - noting this pricing is the starting redemption price).

In short to get the same level status that you hold on AC you'd need to spend $6000 and then for every $1475 spent you'd also get a free flight under 600 miles.

 

[zeruassiul]

Hi there,

I've been looking to book QR to Europe with Velocity points via DOH. There's plenty of award availability in J to DOH from SYD but I'm struggling to find any availability with Velocity points in J from DOH to anywhere in EUR. Any tricks/airports that I could look at?

 

[luxury-lizard]

Are you looking at dates close to the end of Virgin's calendar? Some cities DOH-xx_ in Europe are less points on a standalone basis than others (e.g. Athens, Malta, .... there may be others). You can then book these as 2 separate awards as the combined points is only 5000 more than SYD-DOH-xx_. Not sure if this helps but it means you could have a stopover in DOH and / or be more flexible on dates.

ON MARCH 23, I see DOH-MLA for 44,500 and DOH-FRA for 60,000 (But not many other cites - I tried LHR, ATH, CDG) but there are 100's of options.

 

[zeruassiul]

Are you looking at dates close to the end of Virgin's calendar? Some cities DOH-xx_ in Europe are less points on a standalone basis than others (e.g. Athens, Malta, .... there may be others). You can then book these as 2 separate awards as the combined points is only 5000 more than SYD-DOH-xx_. Not sure if this helps but it means you could have a stopover in DOH and / or be more flexible on dates.

ON MARCH 23, I see DOH-MLA for 44,500 and DOH-FRA for 60,000 (But not many other cites - I tried LHR, ATH, CDG) but there are 100's of options.

Thanks that's helpful! I am indeed looking towards the end of march but really only trying to do a dummy booking. My travel will be in Oct-26.

Frankfurt doesn't have 3 seats together in J though, that's going to be another challenge. Athens seems to have a few.

 

[drron]

VA awards are only released 330 days out so 330 days from today is 24/3/26.
3 J awards are always more difficult.
And in QLD school holidays start on April 5th in 2026. Private schools sually start a week earlier so more competition for awards. I do notice that trying to book SQ J awards during school holidays the availability just stops.
More school holidays in October so definitely watch at the 330 day mark.

 

[jase05]

VA awards are only released 330 days out so 330 days from today is 24/3/26.
3 J awards are always more difficult.
And in QLD school holidays start on April 5th in 2026. Private schools sually start a week earlier so more competition for awards. I do notice that trying to book SQ J awards during school holidays the availability just stops.
More school holidays in October so definitely watch at the 330 day mark.

I though I saw it somewhere that QR are only releasing 2x J seat awards to partners on many routes

 

[drron]

I though I saw it somewhere that QR are only releasing 2x J seat awards to partners on many routes

I heard that too but couldn't find any link in a quick search. Would not surprise me.

 

[aerokrisflyer]

If you have Gold status (50K, 75K or Super Elite) with Air Canada you get lounge access on Virgin domestic but no other perks therefore if travelling a lot within Australia it'd make sense to switch over.

View attachment 441075

It's worth noting that Virgin recently moved to a full revenue based system effectively moving all status earning to the Air Canada equivilient of "Status Qualifying Dollars". To get Gold status on Virgin you'll need to spend AU$6000 on Virgin Australia flights in the first year and then AU$4800 to retain Gold. Points are also earned based on spend with 4 points per every AU$1 spent, you can then redeem them on flights starting from 5,900 points (for a short flight like Sydney to Melbourne under 600 miles - noting this pricing is the starting redemption price).

In short to get the same level status that you hold on AC you'd need to spend $6000 and then for every $1475 spent you'd also get a free flight under 600 miles.

thanks so much - super helpful!