Qantas Restaurants that HAVE or HAVE NOT awarded points

[leny]

Starting a new list for 2013: ( Frequent Flyer - Earning Points - Restaurants )[TABLE="class: grid"]
[TR]
[TD] Did Not Award Points[/TD]
[TD][/TD]
[TD]Date[/TD]
[TD] Did Award Points[/TD]
[TD][/TD]
[TD]Date[/TD]
[/TR]
[TR]
[TD]Watermark, Docklands
Sushi Masa Melbourne
Choi's in Hawthorn
Wildfire, Circular Quay
Golden Century, Sydney
[/TD]
[TD]VIC
VIC
VIC
NSW
NSW
[/TD]
[TD]17MAR13
22MAR13
22MAR13
10MAY13
10MAY13
[/TD]
[TD="width: 360"]Yama Japanese cafe in the QVB, Sydney CBD
Beasley's Teahouse, Victoria
Ithmus of Kra
Blu Ginger, Canberra
Jago's on Miller, Sydney
Hockey club in Toowoomba[/TD]
[TD="width: 60"]NSW
VIC
VIC
ACT
NSW
QLD[/TD]
[TD="width: 60"]16MAR13
17MAR13
17MAR13
17MAR13
21MAR13
10MAY13[/TD]
[/TR]
[/TABLE]
Notes:

1. This table has been created in good faith and is purely based on the posted reports of Members of Australian Frequent Flyer. No responsibility is taken at all in relation to the accuracy of this information in relation to any particular event.
2. "Date" is that of the report being posted herein, not the date of attendance at the specific restaurant.
3. Some restaurants may appear more than once and on either side.
4. 'dimmed' text indicates a subsequent report has changed the status of this venue.
5. There is no guarantee that any restaurant listed will continue to have the status noted or is still participating the the Qantas Frequent Flyer Restaurant Program.
6. Some restaurants may have since closed or no longer offer points, those mentioned have a strikeout [-]line[/-] through their name.

---

[TABLE="class: grid"]
[TR]
[TD] Did Not Award Points
[/TD]
[TD]Date[/TD]
[TD] Did Award Points[/TD]
[TD]Date[/TD]
[/TR]
[TR]
[TD]Taj Mahal, New Farm, QLD
BAYBLU SEAFOOD, Sydney
[-]Tandoori Place, Albion QLD[/-]
Golden Palace Chinese, Brisbane
Mandarin Palace, Brisbane
Bluewater Cafe, Manly, NSW
Yellow Bistro, Potts Point, NSW
JPD in the Swissotel, Sydney
East Ocean, Haymarket, Sydney
Coast Restaurant, Sydney
JPD in the Swissotel, Sydney
Wilsons Boat House, Manly QLD
Primo Mondo, Campbelltown, NSW
Blue Train, Southbank, VIC
Rocks Teppanyaki, NSW
Phoenix @ Rhodes, NSW
Hofbrauhaus, Market Lane, Melbourne
Finz Restuarant, Sandrinham, Vic
Burwood Tepanyaki, Vic
[-]Tandoori Place, Chevron Island, QLD[/-]
Le Pain Quotidien, Sydney
[-]Era Bistro, West End, Brisbane[/-]
Renzo's Bar, Docklands, Melbourne
Alasya Restaurant, Brunswick, Vic
Balsamic, Ringwood, Vic
[-]Tandoori Place, Chevron Island, QLD[/-]
Bird Cow Fish, Surry Hills NSW
Caroline Bay Brasserie, East Gosford
Blue Ginger Indian, Lavender Bay, Syd
Cafe at Kables, 4 Season Hotel, Sydney
Tin Cat Cafe, Adelaide, SA
Grappa, Leichhardt, NSW
Money Order Office, Melbourne, Vic.
Milk and Honey, Canberra, ACT
[-]Red Chilli, Haymarket, Sydney[/-]
Sahra, Brighton-le-Sands, Sydney
Criniti's, Darling Harbour, NSW
Hungry Feel, Buderim, SC, QLD
Wantilan Bali, Hawthorn, Vic
Pod, Canberra, ACT
El Phoenician​, Walsh Bay Sydney[/TD]
[TD="width: 60"]09JUN10
09JUN10
09JUN10
10JUN10
10JUN10
22JUN10
11JUL10
15JUL10
19JUL10
25JUL10
26AUG10
10SEP10
31DEC10
03JAN11
23FEB11
24FEB11
14MAR11
20JUL11
20JUL11
21JUL11
22JUL11
[-]29JUL11[/-]
02SEP11
19SEP11
18OCT11
28OCT11
21DEC11
23FEB12
09MAR12
09MAR12
09MAR12
04APR12
04APR12
05APR12
[-]18MAY12[/-]
14JUL12
30JUL12
30JUL12
31JUL12
25AUG12
06OCT12

[/TD]
[TD="width: 360"][-]Jellyfish, Brisbane[/-]
Mt Coot-tha Summit
UMI, Sydney
Sthn.Spice Indian Cuisine,Upr.Mt.Gravatt
[-]Vivo Cafe, Sydney[/-]
Spanish Tapas Bar, Fortitude Valley, QLD
Macchiato, Sydney
China Doll in Woolloomooloo, Sydney
Ninniku Jip, Vic. Park, WA
Strathmore Hotel, Adelaide
Guylian Cafe - The Rocks Sydney
East Ocean, Haymarket, Sydney
Blue Room CafeBar, Sth Melbourne
[-]Dux Café, WA[/-]
Ninniku Jip, Vic. Park, WA
The Silver Spoon, WA
Verandah Restaurant, Sydney
"Dish", Melbourne
Phoenix @ Rhodes, NSW
Dede's cafe, Sydney
Din Tai Fung, Sydney
Hilltop Phoenix Chinese - Castle Hill, NSW
Bergerac, Melbourne
Red Cray Seafood, Perth
IZAKAYA CHUJI, Melbourne
Kingsley's Steakhouse, Sydney
Black Swan, Perth
Golden Century Chinese, Sydney
Kobe Jones, Sydney
Umi Kaiten Zushi, Central St., Sydney
Glasshouse Cafe, Caulfield, VIC
Manta, Woolloomooloo Wharf, NSW
Komachi Japanese Rest, Surry Hills,NSW
KOBE JONES Melbourne. VIC
Blu Ginger, Canberra, ACT
Copperwood Restaurant, Lygon St.,Vic
Balsamic, Ringwood, Vic
Steerson's, Bridge Street, Sydney, NSW
Hungry Feel, Buderim, SC, QLD
Chill on Tedder, Main Beach, QLD
Red Spice Road, Melbourne
Macchiato, Sydney
Church St.Enoteca, Richmond, Victoria
House of Chow, Adelaide
Scoozi, Adelaide
Yum Cha at Marigold, Chinatown Sydney
The Baths, Middle Brighton, Vic
Eating in Italy, Adelaide
Top of the World, Glenelg, SA
La Citta, Melbourne, Vic
Le Rendezvous, Canberra, ACT
Chef's Gallery, Sydney
Golden Century, Sussex St, Sydney
Ninniku Jip, WA
Milano Cucina Hutt St., Adelaide, SA
[-]Izakaya Chuji, Sth. Melbourne, Vic[/-]
Hilltop Phoenix, Castle Towers, Castle Hill, NSW
Wildfire, O'seas Trmnl, Circular Quay, NSW
Orsini, Camberwell, Vic
Raavi's coughin,Crows Nest, NSW
The Bite, Parramatta, NSW
Bluestone, Melbourne, Vic
Chillipadi, Melbourne, Vic
Mask of CHina, Melbourne, Vic
Pan Asian, Melbourne, Vic
Pan Asian, Prahran, Vic
Takumi, Melbourne, Vic
Yak Bar, Melbourne, Vic
Church St, Enoteca, Richmond, Vic
Catalina, Rose Bay, NSW
Din Tai Fung, Sydney
Criniti's, Darling Harbour, NSW
Macchiavelli, Sydney, NSW
Money Order Office, Melbourne, Vic
Bar Barossa, Brisbane, QLD
Punch Lane, Melbourne
Sky Phoenix, Sydney
The Saffron, Hobart, Tasmania
Milk and Honey, Canberra, ACT
Blue Ginger, Canberra, ACT
Sky Phoenix, Sydney, NSW
Hockey Club, Toowoomba, QLD
The ZEST, Sydney, NSW
Choi's, Hawthorn, Vic
Cosi Bar Ristorante, South Yarra
Criniti's, Castle Hill, NSW
Milano Cucina, Hutt St, Adelaide, SA
Bar Barossa, Brisbane, QLD
Umi Kaiten-Zushi on Central St, Sydney, NSW
Criniti's, Darling Harbour, NSW
Southbank Surf Club, Brisbane, QLD
Pod, Canberra, ACT
Il Nostro Posto,Hardware La, Melbourne
Hilltop Phoenix Chinese,Castle Towers Castle Hill, NSWSpice Market Thai - Double Bay NSW Sydney[/TD]
[TD="width: 60"][-]09JUN10[/-]
10JUN10
10JUN10
10JUN10
10JUN10
10JUN10
11JUN10
12JUN10
19JUL10
27JUL10
26AUG10
26AUG10
27AUG10
[-]09SEP10[/-]
09SEP10
09SEP10
05DEC10
23FRB11
14MAR11
19JUL11
21JUL11
21JUL11
21JUL11
22JUL11
22JUL11
22JUL11
22JUL11
22JUN11
22JUN11
29JUL11
30JUL11
06AUG11
08AUG11
08AUG11
01SEP11
06SEP11
20SEP11
18OCT11
18OCT11
28OCT11
29OCT11
29OCT11
18NOV11
18NOV11
18NOV11
21DEC11
21DEC11
06JAN12
06JAN12
20JAN12
20JAN12
28JAN12
04APR12
28JAN12
18FEB12
18FEB12
23FEB12
09MAR12
14MAR12
19MAR12
03APR12
04APR12
04APR12
04APR12
04APR12
04APR12
04APR12
04APR12
04APR12
05APR12
05APR12
05APR12
06APR12
07APR12
20APR12
07MAY12
07MAY12
21MAY12
30MAY12
14JUL12
14JUL12
30JUL12
30JUL12
31JUL12
31JUL12
31JUL12
15AUG12
15AUG12
16AUG12
15AUG12
16AUG12
19AUG12
21AUG12
29AUG12
27OCT12
[/TD]
[/TR]
[/TABLE]
Notes:

1. This table has been created in good faith and is purely based on the posted reports of Members of Australian Frequent Flyer. No responsibility is taken at all in relation to the accuracy of this information in relation to any particular event.
2. "Date" is that of the report being posted herein, not the date of attendance at the specific restaurant.
3. Some restaurants may appear more than once and on either side.
4. 'dimmed' text indicates a subsequent report has changed the status of this venue.
5. There is no guarantee that any restaurant listed will continue to have the status noted or is still participating the the Qantas Frequent Flyer Restaurant Program.
6. Some restaurants may have since closed or no longer offer points, those mentioned have a strikeout [-]line[/-] through their name.

---

Hi everyone,

I have visited 4 restaurants that were supposedly awarding 3 points per $1 spent. 3 of those restaurants refused to give me points either because their "machine was broken", "we do not have machine", or "our machine is not working today".

Yet, 2 of those 3 restaurants that failed to give me points were advertising the fact that you can "earn Qantas points here".

I have already contacted Qantas about 2 of those restaurants, and they awarded me points after I faxed them my receipts. Today, after another restaurant refused to honour my QFF card, I am really starting to lose my patience. The phone calls, faxes, stress, and time surely cost more than the points that would usually be awarded.

I am thinking of writing them a letter of complaint about this.

Any comments?


Cheers,
lenyJUL

 

[Skoogle]

re: Qantas Restaurants that DO or DO NOT award points

Any comments?

I would be hoping you could spend a little time complaining - to make it easier for the next of us.

 

[sydstar]

re: Qantas Restaurants that DO or DO NOT award points

That's funny. I dined at a restaurant which stated when I went to pay my bill "Machine not working" - so I kept the receipt and had the manager write and sign on it that points were still owing.

I e-mailed Qantas and was told nothing could be done about it, so I have just kept the receipt in the back of my wallet and have since attempted to return to the restaurant once to have the points issued, however, received the same answer - "machine not working"

Maybe it'd be easier if I did as you did leny and just call QFF and explain the issue and fax the receipt.

Other than this one restaurant (which is 2 hours from where I live) I have dined at about another 5-6 and have had no problems.

 

[leny]

re: Qantas Restaurants that DO or DO NOT award points

I have just gone ahead and sent an angry email, so I hope that I get some justice! Qantas need to be hit hard enough to do something about this troubled feature of QFF.

Personally, I'd say don't give up on getting your points. There are obviously some serious flaws in the system, and the restaurants are taking advantage of this free marketing my advertising themselves on the websites, and having stickers in the window and other material that promotes their participation in the QFF program.

Wake up, Qantas and non-compliant restaurants. We're coming to get ya.

 

[nlagalle]

re: Qantas Restaurants that DO or DO NOT award points

I have just gone ahead and sent an angry email, so I hope that I get some justice! Qantas need to be hit hard enough to do something about this troubled feature of QFF.

Personally, I'd say don't give up on getting your points. There are obviously some serious flaws in the system, and the restaurants are taking advantage of this free marketing my advertising themselves on the websites, and having stickers in the window and other material that promotes their participation in the QFF program.

Wake up, Qantas and non-compliant restaurants. We're coming to get ya.

The "machine broken" is an interesting one. My favourite Sushi bar in Sydney now accepts FF cards. It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

I'd say it is the restaurant claiming it isn't working as they are effectively paying for those points.

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

The "machine broken" is an interesting one. My favourite Sushi bar in Sydney now accepts FF cards. It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

I'd say it is the restaurant claiming it isn't working as they are effectively paying for those points.

Aaah so that's how it's meant to work.

I went to my first restaurant that offers QFF points on the bill and even the manager had no idea of how to credit the points.

I raised the matter with QFF the next business day and whilst they said that "it was not possible for them (QFF) to retrospectively give me the points", the phone attendant sent the details off to the relevant section in QFF for investigation and follow-up to follow (the call was made two days ago now).

The lady at QFF said "they were just meant to swipe the card in [the] machine". She did not know what kind of machine she was talking about, but it seems that the credit card machine is the go. FWIW the manager swiped my QFF card in the machine and it just said 'card unknown'. I'm not sure whether he had to do the swipe of the card after typing in a few instructions or what not; hey, what would I know, it's my first time doing this (it was also the restaurant's first time a customer had asked for this) and I don't know how it works.....

 

[moa999]

re: Qantas Restaurants that DO or DO NOT award points

Any reason why none of the above posters are naming the restaurants where they are having troubles?

 

[Flying Fox]

re: Qantas Restaurants that DO or DO NOT award points

It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points. 3 times, and 3 time points have posted about 8 days later.

Yes my experiences have been the same. They swipe your QFF card through the CC machine and press a rewards/loyalty button vs charge button (or it could be the other way around) and then enter in the number of points that they are awarding you.

You then should get a little receipt for the points; like you would when paying via CC.

 

[markis10]

re: Qantas Restaurants that DO or DO NOT award points

If you are seeing restaurants being proactive in not awarding points, thereby reducing the costs while still getting the benefit of the advertising I see no issue in naming them!

 

[djfuzz]

re: Qantas Restaurants that DO or DO NOT award points

It's interesting.

One of our regular haunts is absolutely superb with posting points, and the manager regularly eggs us on about our points madness. A couple of others we've been to are also pretty good. Have only had one that's refused (on the basis that we were downstairs and not in the 'restaurant'), but otherwise it's been fine.

I've heard of places still advertising (and still on the QFF restaurants site) that simply refuse and say they no longer do it. I find that pretty unacceptable (and subsequently don't bother going to those places).

 

[JetLagged]

re: Qantas Restaurants that DO or DO NOT award points

It is the same machine as they use for the Credit card payments. so they swipe it once for the payment and then swipe my QFF card for the points.

Sounds just like what Travelex does when you purchase currency - after the transaction they swipe your QFF card through and credit the points - mind you, if often takes up to a week to come through. Should be simple enough!

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

Any reason why none of the above posters are naming the restaurants where they are having troubles?

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Manager was earnestly nice but he did not have a clue how to process the points. A communication breakdown between him and QF obviously (he said he'd gotten a letter from QF, but "that was it").

 

[trippin_the_rift]

re: Qantas Restaurants that DO or DO NOT award points

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Manager was earnestly nice but he did not have a clue how to process the points. A communication breakdown between him and QF obviously (he said he'd gotten a letter from QF, but "that was it").

Was going to eat there tonight because of the FF points....! Is there somewhere in Brisbane that does post points without issues?

 

[esquire]

re: Qantas Restaurants that DO or DO NOT award points

Was going to eat there tonight because of the FF points....! Is there somewhere in Brisbane that does post points without issues?

Jellyfish - has always worked no problem

 

[Kazda]

re: Qantas Restaurants that DO or DO NOT award points

I had the same problem after I dined at a restaurant in Sydney.....BAYBLU SEAFOOD which is at Blakehurst. I'm happy to name and shame them for all the trouble I had to go to to eventually get my points.

The restaurant bill totalled $205.00 so the points earn was considerable. When we paid and presented my QFF card the Manager said he did not know how to allocate the QFF points to my account. I suggested that he swipe my card into his machine, however he said he didn't know what he was 'machine' I was talking about. I felt at the time I was duped but thought I would just send in my receipt to QFF as I have done in the past when points from hotel stays are not allocated.

Anyway, I sent my receipt off along with a very pertinent letter off to QFF customer service advising them of the trouble I had with BAYBLU and the Manager.

I got a call from QFF and I was advised that I had to go back to the restaurant and get them to swipe my card. I was annoyed with that response, as I explained to the QFF customer service lady that if they didn't 'know' how to allocate the points at the time of my dining there, what difference would going back there make, unless of course someone from Qantas had taken the trouble to phone the restaurant and had given the Manager training on how to allocate QFF to their patrons who are eligible.

The QFF CS lady then relented and said she will allocate the points from her end. The points were then allocated about 5 days later.

My advise, don't dine there and expect to get any QFF points without having to fight for them.

 

[fynance]

re: Qantas Restaurants that DO or DO NOT award points

Well, OK.

Restaurant was Taj Mahal, an Indian restaurant on Brunswick Street in New Farm, QLD.

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

 

[trippin_the_rift]

re: Qantas Restaurants that DO or DO NOT award points

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

I have been there recently too - and was given the same excuse. Only went there because they offered QF points.

Sounds very shady.

 

[anat0l]

re: Qantas Restaurants that DO or DO NOT award points

Decided not to goto Taj Mahal tonight because of this post. Instead I went to Tandoori Place at Albion instead. But after the meal, they gave the "machine not working" excuse.

NOT HAPPY :evil:

I called that place one time to ask them about QFF points, and they said they hadn't got the process ready yet. So I didn't go.

I called Taj Mahal in advance and confirmed that one could earn QFF points there, so I was rather disappointed when at the end of the night when they had no idea of how to process the points.

 

[notmensa]

re: Qantas Restaurants that DO or DO NOT award points

Has anyone reported this to Consumer Affairs / fair trading department in the relevant state? This is reading more and more like false advertising...

 

[samh004]

re: Qantas Restaurants that DO or DO NOT award points

Has anyone reported this to Consumer Affairs / fair trading department in the relevant state? This is reading more and more like false advertising...

Who would you report though, it’s hardly QF’s fault that the restaurants don’t train their staff/keep their machines in working order?

As previously posted in another thread, I’ve only been to one Indian chain that offered points and they posted within a couple weeks, everything worked perfectly, other than the fact that the restaurant was dead!