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I wonder how long it is before the re instate award change fees to help reduce call centre wait times.

I couldn't even cancel my award ticket online as the option was greyed out and said to call the contact centre... I mean come on get the basics right.

Most of the flights around that date are pretty chockers. School hols prob doesn't help.

If only they spent as much cash on their digital self service functions and call centres.

Tried 3 agents this morning all just said no other award availability either side so only option is to cancel and get a refund. Doesn't really give me any confidence to book a QFF award and expected to be carried to the destination I booked. One of the agents even asked if I could run between...

Just a heads up that Finnair seemed to have loaded some flight changes in upcoming bookings. I had a connection in SIN that is now illegal (45 mins) due to extended flight times from SIN-HEL due to the Russian conflict. (QFF ticket AU>SIN>EU) Called the FF service centre and they pretty much...

Given how popular HNL is currently - I'd sat it's unlikely that their will be any special offers. The small J cabin sells quick on that route. Best bet would just be to call and pay for the normal upgrade if its important.

Didn't QF only release awards for those Gold and above a -353? Silver and Bronze had to wait until something like -330 from memory. That being said I do believe they aren't releasing as before and are probably trying to maximise potential revenue.

Lets not forget QF also charge a pretty premium over VA. Looking at SYD- MEL flights this week many only have the flex $811 fares available so must be selling some at that price.

Yep booked my EK F/J flights for June sometime in October last year from memory.

Not currently

ergh took 1.5 hours on the phone (not on hold, that was 2 hours) to cancel an award ticket with QF the other day... 1.5 hours!!!

I can see flights past March.. am I missing something?

I'll also jump on the referral wagon. Disclaimer: I have never received a referral so would be greatly appreciated. 250k bonus points + $500 credit per the OP. http://amex.com.au/refer/mICHAmzkIC?XLINK=MYCP

Glad I cancelled my award bookings too. I just see this as part of chinas plan to crush CX and install their own state run airline like the rest of the country.

I had some similar issues where the website was showing F availability but would alway crash before getting to payment. Called up and told phantom availability... checked my BA account and same deal couldn't see the flights but were showing on the QF site. i've also had a situation where I...

Don't QF charge for booze? And seat selection for exits and preferred seats? Come to think of it BA do as well... I think the definition of full service airline needs a rethink.

Don't get me started with the SA call centre. Horrendous wait times to get through.. wanted to amend an award booking but they couldn't book the availability I saw online... anyways after about 3 hours of hold and on the phone decided to call back and just cancel the booking and rebook (Not...

I'm nervous about my CX J award in June to Europe. Just looked at CX's schedules for March and they are barely flying any long haul into europe/Australia except for a handful of days.

Booked Europe for 3 weeks in July :) Managed to get J awards both ways with JL/AY. 1642497131 Booked Europe for 3 weeks in July :) Managed to get J awards both ways with JL/AY.