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Thank you all for your valuable feedback and suggestions. If you’re locked out of your account, please contact us, and we’ll assist you. In certain cases, we may disable two-factor authentication (2FA) at our discretion to help you regain access. Regarding passkey logins, we’re unsure why they...

For those of you on the old AFF corporate scheme for Qantas Club memberships, please note that your Gold/Platinum discount promo code will not work for renewals. Thank you to @Smoddly for bringing this to our attention. To ensure you can extend your membership without any issues, we have set up...

Hi everyone, We have successfully refreshed some of our forum’s add-ons and plug-ins today. These updates should solve some/most of the bugs that have been mentioned. Once again, we appreciate your feedback and welcome any input.

Hi everyone, We’re currently working on refreshing some of our forum’s add-ons and plug-ins to improve functionality and boost your overall experience. These updates will not only offer better performance but also help solve some of the bugs that have been mentioned. We appreciate your...

Hi everyone, Good news! The double posting issue that some of you were experiencing should now be resolved. Unfortunately, this does mean the "double posting credits" promotion has officially ended, but we hope this clears up the confusion! As always, thank you all for your feedback on the...

Hi everyone, As many of you have noticed, we successfully updated our forum to the latest version of Xenforo 2.3 yesterday with minimal downtime. Thank you all for your feedback so far, and for flagging some of the differences, bugs and "enhancements" (@RooFlyer) that came with the upgrade...

I wanted to follow up on my previous message regarding the recent ad issues. First, thank you all for your patience as we worked to resolve the problem with intrusive video ads and large banners. We’ve taken action, and you should have noticed an immediate improvement in your browsing...

Platinum for Friday and Saturday dinner. Incredible job organising the event, looking forward to it!

I want to acknowledge the recent frustrations many of you have had with the intrusive video ads and large banners on the site. We fully understand how disruptive this has been to your experience, and I want to assure you that we are taking immediate action. We’ve requested our third-party ad...

Dear @Deno, Thank you for your patience. We’ve reached out to Qantas directly to escalate this, and they are currently investigating the matter. Your effort in helping us identify the problem is really appreciated. It will allow us to help other members who are still under the old corporate...

Thank you for bringing this to our attention, and I want to sincerely apologise for the inconvenience caused by the recent ads, particularly the "True North" luxury cruising video ads that have been disrupting the site. We fully understand how frustrating this has been, and I assure you we're...

Dear AFF community, We would like to remind everyone of our Terms of Service, and in particular the need to ensure posts on our forum are on-topic and respectful. If you disagree with another member’s post, you are of course free to challenge their point of view by commenting on the substance...

Hi Martine, Thank you for letting us know that you had a double membership running. Double banners can look pretty impressive, but it's a bit costly, so we have fully refunded you your Gold membership and stopped the payment subscription for it.

All stories are welcome - good news stories are great, but it's posts like @opus that are the ones that will make the service better for everyone in the long run. We have created an Feedback thread where everyone will be able to find the content much faster and can share their experiences and...

This thread is intended to help improve the Concierge service by providing constructive feedback Gold and Platinum members, please request your 10% or 15% discount via the AFF member lounge LEARN MORE & FIND SEATS How does Concierge work? Our team of expert Reward Seat Consultants can...

Hi @opus, Thank you @Captain Halliday for tagging me. I have spoken to the Concierge team and they assured me that they have reached out to you not short after. In general, they aim to assess your request and get back to you in 1-2 business days, but sometimes they can take a bit longer when...

Further to my earlier post, I think it's time now to lock this thread before things get out of hand again. As I say Climate Science (and the reporting of it) is not our core business. It's a divisive topic which compromises the harmony of our community. I will also be deleting any newly created...

Thank you @samh004! We will definitely upgrade to the new version when it becomes available.

Looking forward to this! Platinum, +2 VA327 Brisbane Marriott Hotel VA322

Good news, We were able to increase the image seize ceiling from 2,048 KB to 65,000 KB. This should be sufficient to upload your pictures and with a bit of luck still enjoy your lunch @tgh :) Thank you for your patience!