10,000 bonus points per 20 transactions

[simongr]

Well I don't see the rush to call and cry foul yet, they still have a few weeks before the 'should be credited' date.

Plenty of reasons to cry foul mostly for those of us who signed up for a promotion and were then put on another and then had points taken of us.

 

[sydney_kings]

Febs

Have you received a letter telling you to which promo you have been allocated?

If not, then you are in the same limbo as many others.

A few people who were not targetted and signed up for all three promos have been advised that they have been put on 10T/5K and have been receiving points in Nov for Nov transactions.

It doesn't really matter which promo you were targeted for. There was a web offer that effectively granted everyone the ability to sign up for the 5T/5K offer.

 

[simongr]

It doesn't really matter which promo you were targeted for. There was a web offer that effectively granted everyone the ability to sign up for the 5T/5K offer.

I was the one that posted the screenshot of the freely available web offer . Amex have not responded to my query regarding whether they will honour the freely available website offer and others here have reported that CSMs are saying that they will not honour it. vet is the only one reporting any movement with the FSO on pushing this issue.

It is actually critically important whether you were targetted as they cut off the promo to non-targetted people at a certain date.

 

[lovetravellingoz]

It doesn't really matter which promo you were targeted for. There was a web offer that effectively granted everyone the ability to sign up for the 5T/5K offer.

I doubt that. It was only up briefly.

I think that you would need to be able to prove that you actually saw it and acted on it...rather that seeing others posting of it.

Whether Amex can legally argue that it's posting on the website was a mistake, or not binding etc, I have no idea.

But unless you can prove that you directly saw it and acted on it IMO I think you will have Buckley's chance of getting the 5/5 offer unless Amex indicates that you have a profile of a 5/5 targetted person...and that you registered successfully before the boom was lowered.

 

[NM]

But unless you can prove that you directly saw it and acted on it IMO I think you will have Buckley's chance of getting the 5/5 offer unless Amex indicates that you have a profile of a 5/5 targetted person...and that you registered successfully before the boom was lowered.

I think it is up to Amex to prove that you did not see it on their web site. I do not believe any judge or arbitrator would ever expect every person to take screen shots of every web transaction ever undertaken just in case they have to prove that it existed.

 

[lovetravellingoz]

I think it is up to Amex to prove that you did not see it on their web site. I do not believe any judge or arbitrator would ever expect every person to take screen shots of every web transaction ever undertaken just in case they have to prove that it existed.

I agree but there are various ways to back up ones claim and not just the one you indicated.

For example with an on-line ad they probably would think it reasonable that you clicked on the link and registered straight away.

So one form of proof would have been registering at the time it was up.:idea:

If you did that then you would be able to make a reasonable argument.

Lets be honest...there are many on this and other forum's who did not see it and are trying get in through the back door.

 

[Andym]

Just to show you how weird Amex are;

This is for November....

1st lot of 5K points received after 10 transactions
2nd lot appeared after 7 transactions
3rd lot after 9 transactions
4th lot after 6 transactions

Go figure....

 

[NM]

I agree but there are various ways to back up ones claim and not just the one you indicated.

For example with an on-line ad they probably would think it reasonable that you clicked on the link and registered straight away.

So one form of proof would have been registering at the time it was up.:idea:

If you did that then you would be able to make a reasonable argument.

Lets be honest...there are many on this and other forum's who did not see it and are trying get in through the back door.

Still don't agree. In my opinion, even if someone had signed up without seeing the web site ad, just the fact that it was there validates their sign-up and makes it a pubic offer rather than a targeted offer. As a public offer it has been made available to anyone.

 

[simongr]

Just to show you how weird Amex are;

This is for November....

1st lot of 5K points received after 10 transactions
2nd lot appeared after 7 transactions
3rd lot after 9 transactions
4th lot after 6 transactions

Go figure....

Did you have multiple transactions on a single day when you went over a threshhold? That would explain that.

Example for lot two if you were on 4 trans at the end of day one, then on day 2 you had 3 transactions, they might show the bonus next to trans 7?

 

[simongr]

I agree but there are various ways to back up ones claim and not just the one you indicated.

For example with an on-line ad they probably would think it reasonable that you clicked on the link and registered straight away.

So one form of proof would have been registering at the time it was up.:idea:

If you did that then you would be able to make a reasonable argument.

Lets be honest...there are many on this and other forum's who did not see it and are trying get in through the back door.

Actually I think this is flawed. People joined up to a program, Amex said "it was targetted so you can't join" and the counter to that is that they made it publicly available rather than restricting it to targetted people.

 

[file51]

vet is the only one reporting any movement with the FSO on pushing this issue.

After speaking to the BFSO/FSO (same thing) this morning to have some details confirmed, it would appear quite a bit is happenning behind the scenes.

As per previous, it has been suggested by the FSO not to say anything until judgements have been made as Amex have the right of reply until the 30th of November regarding my complaints, if Amex do not take up that opportunity (which they have had open to them since late October) then the FSO will make an order on there behalf.

Will add more when I am in a position to do so, so as not to cause any further confusion or false hopes.

 

[diesmile]

i have been receiving regular bonus points through out the November, however i have not able to receive any in the past week.

all my past points posting are pretty regular, but they stopped about a week ago, and i am missing about 3 lots points at least.

anyone else experience the same?

thanks.

 

[simongr]

My last bonus posted on 21 Nov. I have had only 7 transactions post since then and thus no bonus. Interestingly my weekend transactions have not yet hit my rewards account - though they have gone financial.

S

 

[kelix]

Will add more when I am in a position to do so, so as not to cause any further confusion or false hopes.

Thanks mate, ill be calling amex tonight and pleeding my case RE was TOLD i was elegible for the 5/5T offer (i was targted for 20/20T and had signed up before it was capped) called up and change my offer with the CSO who agreed i was eleioble and he changed it..

At this stage, im assuming the stock "no can do" response.. at which time illo have enough info to fill out the FSO forms.

Have a screenie that shows me getting the 5k points as origionally promised.

 

[nlagalle]

My last bonus posted on 21 Nov. I have had only 7 transactions post since then and thus no bonus. Interestingly my weekend transactions have not yet hit my rewards account - though they have gone financial.

S

I've got a similar situation about weekend transactions. My supp card posted the weekend transactions this morning as usual, however there have been no MR points for that card since Thursday.... Hopefully it updates tomorrow morning.

 

[lovetravellingoz]

Still don't agree. In my opinion, even if someone had signed up without seeing the web site ad, just the fact that it was there validates their sign-up and makes it a pubic offer rather than a targeted offer. As a public offer it has been made available to anyone.

So when is a public offer...a public offer? And yes I am playing a bit of the Devil's Advocate here.

Ok...so lets say a butcher shop puts a sign in it's window for 30 minutes:

T-Bone Steak $2.39 /kg.

Butcher then realises it was a mistake (was meant to be$23.90).

Butcher serves anyone in the shop who asks for it at $2.39......

One of those people (Mr A) tells a mate of the unbelievable deal he got on T-Bone steak at Bill the Buthers.

So Mr B goes in that afternoon for hois $2.39/kg T-Bones and is said sorry. That deal price is not available.

Now Mr B never actually saw the sign...but demands the cheaper price and tells the butcher he saw the sign and so wants the cheap steak.

Can Mr B get the price of $2.39 just because Mr A saw the original sign?

Common Sense would dictate that with Amex having sent out 3 different postcarded offers that to post the most generous offer on it's website was clearly a stuff up on it's part as why would you have the two less generous offers?. It clearly should not have been there.

The unknown is how binding should a genuine mistake be?

For those that genuinely saw it directly IMO Amex should honour it.

For others personally I think Amex has no need too as it was mistakenly put up and then withdrawn.

I went into Target the other day....and at the register there was a small sign stating that mistake had been made in their recent catalague and the the price should be xx rather than yy.

Now the original catalgoue was a public offer widely circulated via post.
I regularly see such retractions post newspaper ads, tv ads and other catalogues.

Are those stores acting illegally?

I suspect that until they notify in some way of the mistake that they are hnour bound, and probably legally obliged to sell the item at that price. But once they have notified of the change then I would imagine they are not.

With this promo I would imagine the nub of it will be when did it notify of the change for those that it had accepted into the promo by internet or phone registration.

Amex has drawn one date. Some might succesfully argue that this a bit before the actual amended T&C (and hence notification) appeared.

The other big question for me is that for those cardmembers whom Amex registered for more than one bonus, does it have the legal right put them onto a bonus which is not the most attractive of the 2 or more that they signed up for?

 

[lovetravellingoz]

Just to show you how weird Amex are;

This is for November....

1st lot of 5K points received after 10 transactions
2nd lot appeared after 7 transactions
3rd lot after 9 transactions
4th lot after 6 transactions

Go figure....

When I was receiving bonus points I ghad similar patterns.

But I also note that the order that tx are on my MR record is quite
different to the oder they appear on the Amex staement.

ie that the every 5 (or 10) that you awards are claculated off might be from the main statement even though they only appear on the MR statement.

 

[simongr]

Again your example is flawed. In your case the offer was withdrawn by the time that Mr B tried to avail themselves of the offer.

In this case up until the point at which Amex withdrew the webpage they should honour the open offer - even if people registered without seeing the open offer as the offer was still being made.

 

[lovetravellingoz]

Amex said "it was targetted so you can't join" and the counter to that is that they made it publicly available rather than restricting it to targetted people.

They did. But IMO the web appearance was a blunder...rather than a deliberate public offer.

How binding should a blunder be?

Should such a blunder be binding with those that never actually saw it on Amexes website?

 

[simongr]

OK - having a system glitch that did not prevent people joining is a blunder. Advertising it on the website was a deliberate action that opened up the promo. It was not a good business decision but Amex put the advert there to everyone.

You will note that targetted BP promotion was not on the website - further enforcing that at one point Amex intended this to be a public offer.