10,000 bonus points per 20 transactions

[vet]

From Velocity

Thank you for your email dated...

Tried getting in touch with you earlier but your receptionist said that you were out for a meeting and you will be gone for the whole day.

...., based on our records of your Account, the Amex Points you transferred on the 9th of September is already credited into your account. The 25% bonus was also credited on the same day. As far as we know, there has not been any delay from Amex with regards to the transfer of Points. We have not faced an issue with Amex at all with this. The Points from Amex has always been prompt, within the 24 hours requirement.

Can I please know if you have done any transactions with Amex in regards to transferring Points over to Velocity after the September 9th transaction. We will wait for your reply before we take action.

 

[vet]

Its going up higher and V has enough info to quiz Amex objectively.

Incidentally I'm told Virgin America fllights aren't too far off.

 

[lovetravellingoz]

From Velocity

Thank you for your email dated...

...., based on our records of your Account, the Amex Points you transferred on the 9th of September is already credited into your account. The 25% bonus was also credited on the same day. As far as we know, there has not been any delay from Amex with regards to the transfer of Points. We have not faced an issue with Amex at all with this. The Points from Amex has always been prompt, within the 24 hours requirement.

Can I please know if you have done any transactions with Amex in regards to transferring Points over to Velocity after the September 9th transaction. We will wait for your reply before we take action.

As noted by various forumites before this is completely irrelevant to when Amex post bonus points to you.

Virgin is only involved ONCE you have started the process of transfer points to them..and not before.

If you have no points to transfer..then it has ABSOLUTELY nothing to do with Virgin or any of the various other partners that you can transfer points to whether it be SQ or SPG etc etc....

 

[file51]

OK, verdict time.

...and credit has to go where credit is due.

After following proper dispute resolution procedures after being advised that I was on the capped promotion, post registered 20th September (i.e. Phone calls to CSR then supervisor with names, dates, times recorded, plus follow up letter via registered mail then complaint to BFSO/FSO) I have received in writing that I am now on the original promotion as offered from the outset.

Whilst I am far from impressed in the way Amex has handled this whole promotion overall, the way in which they have handled the resolution process was by the book.

I realise many others may be in the same situation, or annoyed at what "promotional offer" they have been put in, and I strongly recommend putting your grievances in writing to the appropriate person or entity. There is no use moaning and complaining or getting angry, just state the facts, and as it would appear, each case will be judged on its own merits.

By no means can I make an assurance everyone will get the same outcome, however I am happy with what was offered and will continue to use my Amex charge and credit cards wherever possible.

 

[vet]

Congrats Files51

Lovestravellingoz, V has an agreement with Amex and might help Amex realise that 6-10 week delays, ending mid March 09, adversely impact on dates that totally innocent people need points by to book ff seats for family trips. (And if Amex adversely impacts on bookings on Virgin America (and yes I might be on a list) or Hawaiian ... there's a whole new ballgame).

And if the 10 week delay is void for unfairness or unconscionability or fo no advance notice, Amex might owe both V and people who missed out on 25% bonuses.

 

[oz_mark]

And if the 10 week delay is void for unfairness or unconscionability or fo no advance notice, Amex might owe both V and people who missed out on 25% bonuses.

The 10 week thing is in the original T&C's so I can't see how there is 'no advance notice'. While I have never understood the need for the delay, it is quite common across promotions for many companies to have such a clause.

 

[snufl]

I realise many others may be in the same situation, or annoyed at what "promotional offer" they have been put in, and I strongly recommend putting your grievances in writing to the appropriate person or entity. There is no use moaning and complaining or getting angry, just state the facts, and as it would appear, each case will be judged on its own merits.

Congratulations file51
I've followed your circumstances right through this thread. Thanks for keeping us up to date with progress. It is good to know that Amex considered your case on its merits and arrived at a fair and just outcome.

I bet you will enjoy using your card just a little more from now on.

 

[vet]

Velocity called to say they spoke to Amex and there should be xx_,000 points in my amex account so a transfer done today should be at V (despite the weekend??) by Sunday 30th November.

Well there's still no xx_,000 bonuses 2 hours later. :evil:

 

[Mal]

Like many others, the last bonus points that were credited to my account were in the 2nd last week of September.

Since then I had points deducted (for the multiple promos) and I was also POC'd.

I havn't done the sums, but Amex owe me > 100,000 points. Looking forward to them being posted soon.

This month will be ~ 20 transactions (due to three weeks overseas). Will have to get the card cracking next month for a lot more points!

 

[Mal]

Velocity called to say they spoke to Amex and there should be xx_,000 points in my amex account so a transfer done today should be at V (despite the weekend??) by Sunday 30th November.

Well there's still no xx_,000 bonuses 2 hours later. :evil:

Huh? I'm surprised that Velocity can gain that info from Amex. Assuming they can, then it is quite possible that Amex has an internal points balance and a displayed points balance (ie similar to when you deposit a cheque at a bank), and the figures you are seeing are the 'cleared' points and the figures they have access to include 'uncleared' points.

 

[AnonymousCoward]

Lovestravellingoz, V has an agreement with Amex and might help Amex realise that 6-10 week delays, ending mid March 09, adversely impact on dates that totally innocent people need points by to book ff seats for family trips.

Amex doesn't care whether you don't have Velocity points. Why should they? They don't own/run Virgin

(And if Amex adversely impacts on bookings on Virgin America (and yes I might be on a list) or Hawaiian ... there's a whole new ballgame).

That isn't Amex's problem. That is Virgin's problem. As far as Amex and Virgin are concerned, your MR points are being transferred in a timely manner (24 hours) per their agreement. The fact that you don't have MR points is irrelevant to the issue between Amex and Virgin.

And if the 10 week delay is void for unfairness or unconscionability or fo no advance notice, Amex might owe both V and people who missed out on 25% bonuses.

The waiting period was in the original T&C, so there is no question of "no advance notice". Many similar promotions run by other organisations have similar delays. I have no idea why you keep banging on about this, but please stop, because you're just wasting everyone's time.

 

[simongr]

OK, verdict time.

...and credit has to go where credit is due.

After following proper dispute resolution procedures after being advised that I was on the capped promotion, post registered 20th September (i.e. Phone calls to CSR then supervisor with names, dates, times recorded, plus follow up letter via registered mail then complaint to BFSO/FSO) I have received in writing that I am now on the original promotion as offered from the outset.

Whilst I am far from impressed in the way Amex has handled this whole promotion overall, the way in which they have handled the resolution process was by the book.

I realise many others may be in the same situation, or annoyed at what "promotional offer" they have been put in, and I strongly recommend putting your grievances in writing to the appropriate person or entity. There is no use moaning and complaining or getting angry, just state the facts, and as it would appear, each case will be judged on its own merits.

By no means can I make an assurance everyone will get the same outcome, however I am happy with what was offered and will continue to use my Amex charge and credit cards wherever possible.

Congrats file51

Did they advise when points would be credited to the appropriate level? Do you think the tipping point was the involvement of the BFSO?

I have had no correspondence from Amex since I sent my formal complaint 3 weeks ago. I was holding off until 30 Nov as commented on elsewhere. I am busy Mon/Tue so will check the post on Mon/Tue evening and if no correspondence then I will formally lodge my complaint with the (B)FSO on Wednesday.

S

 

[beardoc]

Well done, file51 - for others that have been having problems (that may be many more of us after the 10 week period expires), the BFSO looks like it would be a sensible option for resolution if discussions with Amex fail.

 

[straitman]

file51,

Congratulations on the great outcome.

vet,

We have had nearly an inch of rain overnight but as far as I can tell the sky is not falling :!:

 

[file51]

Congrats file51

Did they advise when points would be credited to the appropriate level? Do you think the tipping point was the involvement of the BFSO?

I have had no correspondence from Amex since I sent my formal complaint 3 weeks ago. I was holding off until 30 Nov as commented on elsewhere. I am busy Mon/Tue so will check the post on Mon/Tue evening and if no correspondence then I will formally lodge my complaint with the (B)FSO on Wednesday.

S

Please allow up to 10 weeks after the eligible transactions for the bonus points to be allocated to your account

If anything, I think it was the fact that the complaint had escalated from the ACCC to the BFSO. This was recommended by the ACCC after making various enquiries, hence thinking that if there were any grey areas the ACCC would have picked up on it and may have not referred things.

As much as I would like to think being a cardholder for over 11 years plus putting a lot of transactions through month after month, year after year (not to the same level of some here, but mostly personal expenses lately) you would like to think that may have helped, but I realistically think it was the involvement of the relevant authorities.

 

[simongr]

vet,[/B]

We have had nearly an inch of rain overnight but as far as I can tell the sky is not falling :!:

Have complained to Amex that there is too much/too little rain and ask for MR points in compensation?

 

[straitman]

Have complained to Amex that there is too much/too little rain and ask for MR points in compensation?

Please let us know how you get on :!:

 

[vet]

Amex doesn't care whether you don't have Velocity points. Why should they? They don't own/run Virgin ..The waiting period was in the original T&C, so there is no question of "no advance notice". I have no idea why you keep banging on about this, but please stop, because you're just wasting everyone's time.

So you're saying potentially void terms (if so found) are gospel even in the case of phone enrollers in a related 10 week promotion where points can be withheld for 10 weeks?

So you're saying Amex is delighted they lost Citilink 24 hour tele-passes and like receiving 'please explains' from a public company that is serving a 30 day notice of termination?

The suggestion of going to the BFSO, as per Consumer Affairs recommendation on 18th Sept, had paid off for those who got in early. They have certainty, a better bonus rate, and are on the way to 'points heaven'.

Those adversely affected by exclusion might benefit from issues other regulators are looking into, namely wrongful exclusion (if that is so found).

Enjoy your wait.

 

[vet]

If anything, I think it was the fact that the complaint had escalated from the ACCC to the BFSO. This was recommended by the ACCC after making various enquiries, hence thinking that if there were any grey areas the ACCC would have picked up on it and may have not referred things. ...I realistically think it was the involvement of the relevant authorities.

The ACCC, ASIC, CAC and BFSO were already aware of things developing from 18th Sept. I don't think I was 'banging my head against walls' without contributing.

Anyway I'm happy with my developments so far. Now to go shopping.

 

[AnonymousCoward]

So you're saying potentially void terms (if so found) are gospel even in the case of phone enrollers in a related 10 week promotion where points can be withheld for 10 weeks?

So you're saying Amex is delighted they lost Citilink 24 hour tele-passes and like receiving 'please explains' from a public company that is serving a 30 day notice of termination?

I'm not saying any of that. I'm saying exactly what I posted previously that you replied to.

There was always a "points will take 'x' weeks to post" disclaimed in the T&C, and there is no suggestion here that this is void, illegal or that Amex have ever changed these terms. You are the only one that thinks that Amex should post bonus points quicker, and then you spend time trying to get Virgin involved.

What I (and others) are asking you to do, is stop wasting everyone's time with these types of posts.