10,000 bonus points per 20 transactions

[Timtammi]

I suspect that this is probably the biggest issue that they are dealing with, and together with however many non-targetted people signed up would have caused a significant budget blowout.

I have a AMEX Platinum Charge card and tried to sign under both the myrewards and mybonus but it said I was not eligible??

I didn't receive the offer but gathered that many that didn't have still been able to sign up?

Can anyone shed some light on this?

I also have an AMEX Qantas ultimate card but didnt try this as I assumed it would not be eligible as its not in the membership rewards program?

Cheers

 

[lovetravellingoz]

It was up for at least 5 days - that is a fair chunk of time when they knew things were getting messy.

I meant the link on their splash page.

A link which was found via third party news will no doubt be argued by Amex as to not be transferable as they did not make it to the person.

I may be wrong..but I was under the impression that the "splashpage" public invite was only up for a short period of time.

If you responded in that time window then I would imagine that you would have a case.

If you registered outside of then (and Amex will know at what time you registered) or even before it was up, then they would claim that you had not responded to a public offer..

So the onus would be on you to prove otherwise.

The one gent with the screen capture on "his" screen would IMO be ina good postion.

Others just having read his pos may well not.

But then again I am not a lawyer...

 

[LDJordan]

I have a AMEX Platinum Charge card and tried to sign under both the myrewards and mybonus but it said I was not eligible??

I didn't receive the offer but gathered that many that didn't have still been able to sign up?

Can anyone shed some light on this?

I also have an AMEX Qantas ultimate card but didnt try this as I assumed it would not be eligible as its not in the membership rewards program?

Cheers

Call them, but unfortunately u will be enrolled with 10k CAP.
it's limited to MR account not cards, you can have multiple cards linked to one MR account.

Plat Charge Card means nothing to their Rewards Team CSO, maybe black card member can get some respects from them

 

[beardoc]

How will Cardmembers already enrolled in the offer be affected by the changes you have made?
All Cardmembers enrolled in the offer will be entitled to bonus points based on the terms and conditions communicated to them before they enrolled. A limit of 10,000 bonus points per month applies to Cardmembers who enrolled from Saturday, 20 September.


If what I was told today is correct then this no longer applies. The second change to the T&Cs, lets hope there isn't a third. Oh well, I'll wait for the official word from Amex, although as they have already told me on the phone, maybe that was my official word.

I think that quite rightly, the difficulty with this is not that Amex changes their terms and conditions (they have a right to do so under the T&C for the MR program), it's that they are ACTING RETROSPECTIVELY. If they announced on the website (even without notice) that they were changing the T&Cs for a registrant from that day onwards, then this is reasonable under the rules. It's when they seek to retrospectively apply from back to the start of the promotion that there are issues, and dangerous areas legally. Say you sign up on the deal on 20th September, and you start spending in accordance with those T&Cs (i.e. no cap). If they revise on the 26th, then the T&C should be the original T&Cs from 20th-25th September (i.e. not capped), and then the revised ones from 26th September onwards. Otherwise they're modifying conditions retrospectively, and there are major problems for Amex if they choose to do this. Contract law would likely apply.

Changing T&Cs at any time would be legal. Retrospective actions would not be, I would imagine. I can't see how they can be retrospectively changing and remain legally binding.

 

[file51]

I think that quite rightly, the difficulty with this is not that Amex changes their terms and conditions (they have a right to do so under the T&C for the MR program), it's that they are ACTING RETROSPECTIVELY. If they announced on the website (even without notice) that they were changing the T&Cs for a registrant from that day onwards, then this is reasonable under the rules. It's when they seek to retrospectively apply from back to the start of the promotion that there are issues, and dangerous areas legally. Say you sign up on the deal on 20th September, and you start spending in accordance with those T&Cs (i.e. no cap). If they revise on the 26th, then the T&C should be the original T&Cs from 20th-25th September (i.e. not capped), and then the revised ones from 26th September onwards. Otherwise they're modifying conditions retrospectively, and there are major problems for Amex if they choose to do this. Contract law would likely apply.

Changing T&Cs at any time would be legal. Retrospective actions would not be, I would imagine. I can't see how they can be retrospectively changing and remain legally binding.

I am starting to think my posts have been moderated so they cant be read...

I have been saying exactly the same thing since late last week...

<goes to check AFF when not logged in>

 

[rodgerbranch]

Com’n AMEX do the right thing

Hi, this is my first post. I registered yesterday with AMEX but it was my AMEX Qantas credit card that they allowed to be registered. Really odd cos the amended T & C says AMEX Qantas CC is excluded but my husband, who has both the gold AMEX and the Qantas CC rang up AMEX to enrol and was told his Gold Amex was not eligible but his Qantas CC is.

So now we got until the end of today to get our bonus points on our Qantas AMEX CC (was told it is 5000 points for every 10 transactions capped at 40K a month). We may find out in 8-10 weeks time this is all for nothing given that the amended T&C expressly excluded Qantas AMEX cards. Weird.

This is very suspicious ... Amex will have no deals with QFF in a couple of month from now... I am guessing here but: In a couple of months points you earn with a Amex-Qantas card will be provided by Qantas… Amex will stop purchasing QFF pints so Bonus given by Amex will not be transferable to Qantas by then... Now you will see no Bonus points in your account for up to 10 weeks, and by then Qantas and Amex will be running their own separate shows with regards to points…

People please remember any answer you get from Amex over the phone is a good as no answer… Always ask for a faxed or mailed written copy of what the T&C are and how they apply to you… I saw the latest FAQ on Amex Website and again that is worth very little because they keep changing the wording by the day

Link: http://www.americanexpress.com/australia/campaigns/bonuspoints/bonuspoints_faq.shtml

I think their intention from day one was to get people out there to go crazy shopping increasing their exposure and their number of transactions per month. What else can you expect from an UNLIMITED POINTS OFFER. Right Now they have an unknown number of people out there who are very uncertain of their status in the promo and how the promo’s Fuzzy T&C or the extremely complicated MR and Other Amex T&C would affect them at the time of getting their reward points. There is a clear case to be presented to the government agencies that control this kind of offers. Those who signed before the 20th Sep are enrolled in a Promotion that after 1 month running has unclear or inexistent T&C…

This situation affects the way we shop. In some situations it will make us purchase from more expensive shops just because they acept Amex and because we have been mislead to believe that we will get Bonus Reward Points… They keep misleading people telling a different story to each person who calls to find out about their specific situation… This is an offer that in other words says: “DO AS MANY TRANSACTIONS AS YOU WISH WITH NO MIN-SPEND TO MAYBE EARN MANY REWARD POINTS… WE RESEVE THE RIGHT TO CANCEL ALL POINTS IN THE LAST MINUTE” … this situation cannot go on for 4 month for sure.

To publish on a website FAQ and New T&C that can be removed and changed at anytime is just unacceptable. If they are serious about the issue they should at least let each customer who is enrolled in the promo what his/her situation is and what it will be for the next 4month. I am pretty sure that people prefer to know upfront if they are not eligible.

Com’n AMEX do the right thing

 

[AnonymousCoward]

Re: Com’n AMEX do the right thing

This is very suspicious ... Amex will have no deals with QFF in a couple of month from now... I am guessing here but: In a couple of months points you earn with a Amex-Qantas card will be provided by Qantas… Amex will stop purchasing QFF pints so Bonus given by Amex will not be transferable to Qantas by then... Now you will see no Bonus points in your account for up to 10 weeks, and by then Qantas and Amex will be running their own separate shows with regards to points…

Incorrect. Whatever QFF points you are provided as part of an Amex issued card will need to be paid for by Amex. Bonus or otherwise. Same with any other card issuer.

 

[beardoc]

Technically, Amex have up to 4th December to post points (up to 10 weeks) ...... So this thread will go a little bit quiet until then .......

Don't count on it!

 

[beardoc]

I am starting to think my posts have been moderated so they cant be read...

I have been saying exactly the same thing since late last week...

<goes to check AFF when not logged in>

If it makes you feel any better, I was thinking of you when I wrote that. I know you've been saying this sort of stuff in your posts previously.

 

[simongr]

Re: Com’n AMEX do the right thing

This is very suspicious ... Amex will have no deals with QFF in a couple of month from now... I am guessing here but: In a couple of months points you earn with a Amex-Qantas card will be provided by Qantas… Amex will stop purchasing QFF pints so Bonus given by Amex will not be transferable to Qantas by then... Now you will see no Bonus points in your account for up to 10 weeks, and by then Qantas and Amex will be running their own separate shows with regards to points…

You have no idea how the Amex/QFF relationship works do you? QFF can not operate their own Credit/Charge Card system - they need to maintain a relationship with Amex (and others) if they want people to earn points on cards and flick them directly to QFF.

People have tried recurrently to explain how QFF/Amex relationship works - why are you not bothering to read what people write?

You are actually posting some relevant stuff about the promo but it is lost by garbage like this that is so incorrect you might as well post links to how the moon is made of green cheese...

 

[file51]

If it makes you feel any better, I was thinking of you when I wrote that. I know you've been saying this sort of stuff in your posts previously.

Thanks for that... I am not as insane as I thought I was

lol

If only we could get something in writing it would make things so much easier.

 

[beardoc]

Re: Com’n AMEX do the right thing

You are actually posting some relevant stuff about the promo but it is lost by garbage like this that is so incorrect you might as well post links to how the moon is made of green cheese...

I wonder if there is a case for establishing a "moderated" tag for some people that consistently misrepresent information on AFF. Of course, we all make mistakes - they are usually quickly fixed by others, and we learn and don't make the same mistake again.

However, this thead contains multiple entries from a poster that consistently writes things which are incorrect. I'm not talking about "missing the point", or just being overly "chatty"; they consistently misrepresent information and pass of supposition as fact. It is often left to others to consistently correct them.

Surely some of the argument could be fixed by moderating anyone that consistently misrepresents the situation by providing information as "fact" that is factually incorrect - and does it repeatedly? I'm not suggesting banning - perhaps just that posts for these people get flagged and have to be approved by a moderator. This is not that they might be disliked - it's that they write things that others might rely on.

 

[straitman]

Re: Com’n AMEX do the right thing

I wonder if there is a case for establishing a "moderated" tag for some people that consistently misrepresent information on AFF. Of course, we all make mistakes - they are usually quickly fixed by others, and we learn and don't make the same mistake again.

However, this thead contains multiple entries from a poster that consistently writes things which are incorrect. I'm not talking about "missing the point", or just being overly "chatty"; they consistently misrepresent information and pass of supposition as fact. It is often left to others to consistently correct them.

Surely some of the argument could be fixed by moderating anyone that consistently misrepresents the situation by providing information as "fact" that is factually incorrect - and does it repeatedly? I'm not suggesting banning - perhaps just that posts for these people get flagged and have to be approved by a moderator. This is not that they might be disliked - it's that they write things that others might rely on.

beardoc,

I suggest you use the link next to the post numbers and make a report. This goes direct to the moderators for direct intervention.

p.s. I agree with your comments :!:

 

[lovestotravel]

Re: Com’n AMEX do the right thing

This is very suspicious ... Amex will have no deals with QFF in a couple of month from now... I am guessing here but: In a couple of months points you earn with a Amex-Qantas card will be provided by Qantas…

Once again this is INCORRECT

Platinum cards will continue to be able to transfer points to Qantas AFTER 1st April 2009.

Stop posting rubbish

 

[lovestotravel]

Re: Com’n AMEX do the right thing

You have no idea how the Amex/QFF relationship works do you? QFF can not operate their own Credit/Charge Card system - they need to maintain a relationship with Amex (and others) if they want people to earn points on cards and flick them directly to QFF.

People have tried recurrently to explain how QFF/Amex relationship works - why are you not bothering to read what people write?

You are actually posting some relevant stuff about the promo but it is lost by garbage like this that is so incorrect you might as well post links to how the moon is made of green cheese...

Here Here !!!

Now back to the topic

"How can American Express change the terms and conditions of an offer once it has been made?
Under the terms and conditions of the Membership Rewards program we have the right to make changes to offers if we think it is necessary. The amended terms and conditions have been communicated to Cardmembers prior to enrolment - either by our call centre teams or on the enrolment page on our website.
"

Prior to enrolment huh

Okay so they change the T&C's for the pre Sept 20th group.

The new T&C's can only be enforced from when I receive the letter, so therefore all transaction from the 17th to say the 1st of October have to be 5/5.

Added to that excluding member who didnt' receive the postcard will be interesting as well.

AMEX - You continue to amaze me with your pathetic handling of this promotion

 

[simongr]

Re: Com’n AMEX do the right thing

Once again this is INCORRECT

Platinum cards will continue to be able to transfer points to Qantas AFTER 1st April 2009.

And all other direct sweep Amex cards and other credit cards and Spirit cards... the key change is the choice to transfer rather than auto transfer.

 

[rodgerbranch]

Re: Com’n AMEX do the right thing

I wonder if there is a case for establishing a "moderated" tag for some people that consistently misrepresent information on AFF. Of course, we all make mistakes - they are usually quickly fixed by others, and we learn and don't make the same mistake again.

However, this thead contains multiple entries from a poster that consistently writes things which are incorrect. I'm not talking about "missing the point", or just being overly "chatty"; they consistently misrepresent information and pass of supposition as fact. It is often left to others to consistently correct them.

Surely some of the argument could be fixed by moderating anyone that consistently misrepresents the situation by providing information as "fact" that is factually incorrect - and does it repeatedly? I'm not suggesting banning - perhaps just that posts for these people get flagged and have to be approved by a moderator. This is not that they might be disliked - it's that they write things that others might rely on.

I don't know how knowledgeable you are about the deals between Qantas and Amex or if you ever read the whole T&C in their partnership contract. When I said, “I AM GUESSING HERE” it is obvious that I am wondering and not trying to say I know exactly how the QFF and AMEX partnership works.

May I add that 90% of the post here are speculative as well… Only the once with a link to an AMEX document can be said to be well founded.

 

[lovestotravel]

rodgerbranch
Enough of the guessing. You have no idea how the partnership works, so stop mentioning Qantas.

Stick to the topic and FACTS

I don't agree that 90% of the other posts on here are speculative as well.

Either post facts relevant to this topic or dont' post at all please

 

[lovestotravel]

Re: Com’n AMEX do the right thing

And all other direct sweep Amex cards and other credit cards and Spirit cards... the key change is the choice to transfer rather than auto transfer.

Yep your correct !

 

[LDJordan]

Ok
Back to Promotion Topic....

Called AMEX CSO in melbourne again lol

Confirmed that i am still enrolled, however, i has been capped for 10k/month ..

any luck from other ppl..??