10,000 bonus points per 20 transactions

[oz_mark]

Re: Food for thought

rodgerbranch,

Why do we bother :?:

The relevance of this link in this discussion is ZERO :!:

It refers to US law which, in case you had not noticed, is substantially different to law :!:

Hmm, US law not equal law. Is there a word missing there?

 

[NSWhere]

amex have cleaned up the post Sep20 group but are prolly wondering what to do with the pre Sep20 group, since some of them are doing 500 trans/mth business ppl. If they were just risking 40-50k/mth/ppl they'd just suck it up, so they're prolly working out how many 'super' users are in the pre Sep20 group and working out the cost vs court costs etc...
:shock:

Agreed. Hopefully this thread will inform their analysis and help them make a decision that benefits the pre Sep20 group, their profit, and their goodwill.

Of course G&S will be dissapointed, but they are probably too busy buying individual staples anyway to fatten their bottom line. ("yes it is reasonable your honour, after all, I charge my clients by the staple- so it helps with the managerial accounting")

 

[straitman]

Re: Food for thought

Hmm, US law not equal law. Is there a word missing there?

Thanks oz_mark,

Lost OZ when I highlighted. Post #1703 amended.

 

[AnonymousCoward]

Mea cupla!

Poor wording, very poor wording. I meant effort to clarify things for the many of us with no awareness of law.

I sincerely apologise.

Fair enough.

But I was under the impression that Walton v. Maher was still good law. And that decision relied on estopel.

 

[beardoc]

Re: Food for thought

Hmm, US law not equal law. Is there a word missing there?

Are you sure there's a word missing?

 

[straitman]

Re: Food for thought

Are you sure there's a word missing?

beardoc,

You are of course correct. On second thoughts the original does really make sense after all :!:

 

[NSWhere]

Fair enough.

But I was under the impression that Walton v. Maher was still good law. And that decision relied on estopel.

I agree that estoppel is potentially the best option and yeah Waltons Stores v Maher is still good to the best of my knowledge (though I'm no expert in equitable estoppel). I was just pointing out that we shouldn't write off the contract just yet!


EDIT: Informative link on the issue raised by AnonymousCoward for those interested.

Equitable Estoppel In Australia: The Court Of Conscience In The Antipodes - Supreme Court : Lawlink NSW

 

[oz_mark]

Re: Food for thought

Are you sure there's a word missing?

I mereley questioned if there was a word missing, with any suggestion of what that word may or may not be, if it had been present.

 

[StevePER]

I'm thinking that if you signed up before the 20th but did not receive a postcard it is probably best not to call Amex. As I see it, there are three possible outcomes:

• You stay uncapped, as the T&C say that you should - the phone call changes nothing.
• They manually update your account to indicate that you should be capped as you did not receive a postcard - you lose.
• When the points get added in 8-10 weeks we find that everyone who was not targeted gets capped in contravention of the T&C - I believe this is good reason to complain, but calling now changes nothing.

 

[simongr]

I'm thinking that if you signed up before the 20th but did not receive a postcard it is probably best not to call Amex. As I see it, there are three possible outcomes:

• You stay uncapped, as the T&C say that you should - the phone call changes nothing.
• They manually update your account to indicate that you should be capped as you did not receive a postcard - you lose.
• When the points get added in 8-10 weeks we find that everyone who was not targeted gets capped in contravention of the T&C - I believe this is good reason to complain, but calling now changes nothing.

My thoughts exactly. I am closely monitoring transactions to see how i will fare in this regard.

One thing of note is that Amex did credit some people with bonuses for three promotions - setting a precedent that you could be in three promotions at the same time. There are still a multiplicity of complications to this and I am happy to push plenty of transactions through my Amex card (daily visit to [insert store name] to get a bottle of Wine on the way home) and wait and see what happens in 6 weeks.

 

[file51]

i think amex has every right to change T&C after Sep20, since NOBODY was able to sign up Sep20-29 in theory. Ones that somehow did my theory doesn't apply to you - but I guess you'll reply anyway eh.

I will reply.... anyway.... eh

I registered on the 21st, have earnt 15,000 bonus points till 24th, OH MY!!! that isnt possible, since as you say NOBODY was able to sign up Sep20-29...

Have also been advised over the phone that I am still on the uncapped T&C, and yes I was targetted.

Have also requested this in writing and have sent copies of all screenshots I have, copy of mail card and other supporting documents directly to Amex as was originally told late last week that I was capped.

Confusing, hell yeah.

Until I have something in writing I will assume the CSR has wrong, or lucky...

 

[snufl]

People have asked not to post verbal info as it is not official.
The following may be complete fluff and I sent a PM to Lindsay Wilson this morning about relevance but he is not around as yet. So I am going to just jump in the deep end and say it, seems to be plenty of fluff around here anyway.

I'm pre Sep 20 no card. I have already posted on this thread that Amex advised me I was not on the mailing list so the cap applied to my account.

This I have not posted previously: I did go a step further and ask about September transactions and was told the 10K cap would apply. So any multiples for bonuses above the 10K cap I made in Sept would not be forthcoming. The reason given was I was never targetted so the original T&Cs never applied to me.

 

[NSWhere]

My thoughts exactly. I am closely monitoring transactions to see how i will fare in this regard.

One thing of note is that Amex did credit some people with bonuses for three promotions - setting a precedent that you could be in three promotions at the same time. There are still a multiplicity of complications to this and I am happy to push plenty of transactions through my Amex card (daily visit to [insert store name] to get a bottle of Wine on the way home) and wait and see what happens in 6 weeks.

Totally agree with both of you.

The multiple promo thing is interesting, old Ts&Cs didn't disallow it.

But yeah, for now I am waiting, acting in good faith, and preparing for the worst.

EDIT: Snufl, they can say what they want. It was NOT reasonable to assume it was a targetted promo.

People please don't call Amex and give them ammo! Citibank wasn't above using phone calls to support their case, why would Amex be?!

 

[rodgerbranch]

The targeted (Invited) group is the real looser.


Many people who were not targeted got or will get some points. They are the happy winners, and Good for you. You can’t complaint because you were not invited to the promo to start with.

The targeted group has lost a one in a century chance to earn MR bonus points. If Amex doesn’t give written notice to the Pre-20th SEP group, we will have to cut down the No of transactions we would of made without so many back door guest. Behind the scene AMEX is capping the offer without changing the T&C to the detriment of rightful recipients of the Promo.

What a mess

 

[NSWhere]

Re: The targeted (Invited) group is the real looser.

Many people who were not targeted got or will get some points. They are the happy winners, and Good for you. You can’t complaint because you were not invited to the promo to start with.

The targeted group has lost a one in a century chance to earn MR bonus points. If Amex doesn’t give written notice to the Pre-20th SEP group, we will have to cut down the No of transactions we would of made without so many back door guest. Behind the scene AMEX is capping the offer without changing the T&C to the detriment of rightful recipients of the Promo.

What a mess

I don't know whether to laugh or cry

 

[file51]

Re: The targeted (Invited) group is the real looser.

Many people who were not targeted got or will get some points. They are the happy winners, and Good for you. You can’t complaint because you were not invited to the promo to start with.

The targeted group has lost a one in a century chance to earn MR bonus points. If Amex doesn’t give written notice to the Pre-20th SEP group, we will have to cut down the No of transactions we would of made without so many back door guest. Behind the scene AMEX is capping the offer without changing the T&C to the detriment of rightful recipients of the Promo.

What a mess

I must ask Rodger.... why cant you be happy using the default font, or colour (mainly used by others to highlight text, not the entire reply).

At least we can see your replies easily enough and know it is from you...

Keep up the good work... :mrgreen:

(hope that isnt too cynical)

 

[vet]

If you want answers, Crystal at the Banking & Financial Services Ombudsman says they will look into this (log onto Financial Ombudsman Service :: Home Page and lodge a complaint under Banking & Financial Services) as it seems systemic and problematical affecting a lot of people. Or call the people at AMEX Executive Centre who assist the Ombudsman 'with enquiries' on 02 9271 4767. In other words, go to the top and bypass call centres and myrewards people. Then post back here to update us with what you're told. Hopefully Amex people start singing from the same hymn book. Incidentally I got bonus points over recent days and Amex transferred them to my ff program.

 

[simongr]

Re: The targeted (Invited) group is the real looser.

I don't know whether to laugh or cry

If you havent done it yet - note that there is an ignore function.

 

[rodgerbranch]

I duno about that ....

I'm thinking that if you signed up before the 20th but did not receive a postcard it is probably best not to call Amex. As I see it, there are three possible outcomes:

• You stay uncapped, as the T&C say that you should - the phone call changes nothing.
• They manually update your account to indicate that you should be capped as you did not receive a postcard - you lose.
• When the points get added in 8-10 weeks we find that everyone who was not targeted gets capped in contravention of the T&C - I believe this is good reason to complain, but calling now changes nothing.

Keep in mind that some Pre-20th (mostly invited customers) have enrolled in multiple promos and got points for all of them.
How could Amex leave that problem until 31DEC and deal with it later?
What if this people transfer points to their airlanes membership and buy tickets?
(I bet you) Amex would try to recover these points arguing they were obtained in an abusive way

Could Amex request some sort of compensation due to abuse of the Promo?

We really need clear and written T&C to play the game. If anyone is enrolled in more than one promo my suggestion is to keep only one.

 

[beardoc]

People have asked not to post verbal info as it is not official.
The following may be complete fluff and I sent a PM to Lindsay Wilson this morning about relevance but he is not around as yet. So I am going to just jump in the deep end and say it, seems to be plenty of fluff around here anyway.

I'm pre Sep 20 no card. I have already posted on this thread that Amex advised me I was not on the mailing list so the cap applied to my account.

This I have not posted previously: I did go a step further and ask about September transactions and was told the 10K cap would apply. So any multiples for bonuses above the 10K cap I made in Sept would not be forthcoming. The reason given was I was never targetted so the original T&Cs never applied to me.

Given I signed up to MYREWARD based on the public URL http://www.americanexpress.com/australia/campaigns/mrbonuspoints/fivetimes.shtml (note, nothing is there any more, so it's not worth visiting the link now), which clearly set out the terms and conditions which were valid at the time that I signed up, I do not think that I wasn't targetted matters. It was a publicly available URL that I visited, that gave no indication of being targetted. What's more, I went and logged in, and captured a screenprint (in PDF) of the notification that


1. In order to qualify for the 5,000 Membership Rewards Bonus Points promotion, you must register with American Express between 10 September 2008 and 31 December 2008 for the promotion. Once registered, the total transactions on your American Express Card
must exceed 4 transactions in any given month between 10 September 2008 and 31 December 2008. There is no limit to the Bonus Points you can earn each month. Transaction count resets to zero at the beginning of each month. Please allow 810
weeks for Bonus Points to be credited to your account. All American Express Corporate Cards and David Jones American Express Cards are excluded from this promotion.
2. Membership Rewards Bonus Point offers are valid for purchases made in Australia and charged to an eligible Australian dollar American Express Card. Enrolment in Membership Rewards is required (an annual fee applies). Subject to the Terms and Conditions of
the Membership Rewards program. American Express Australia Limited (ABN 92 108 952 085). ®Registered Trademark of American Express Company.

I also have a print of the website confirming my registration:

THANK YOU
Thank you. You are now registered for the promotion listed below
You are now registered to receive 5,000 Membership Rewards Bonus Points for every 5 transactions you make each month from
1 September to 31 December 2008, with no limit to the Bonus Points you can earn. To find out all of the places you can be
rewarded for using your American Express® Card click here [amexnetwork.com.au/merchantmap]

I do not believe that because I did not receive a card that I am not registered to receive the full benefits of the original T&C of the promotion.