5,000 bonus points each on up to 3 international Qantas Hotels bookings (book by 5/8/24)

[Tiki]

Update, I got through on the phone because someone in Qantas Holidays transfered me to Qantas Hotels. They said they would contact Expedia and ask for a full refund. I don;t know if I can fight to get the 5000 bonus points. I should have just booked cheapie hotels in Indonesia like everyone else

 

[DejaBrew]

Update, I got through on the phone because someone in Qantas Holidays transfered me to Qantas Hotels. They said they would contact Expedia and ask for a full refund. I don;t know if I can fight to get the 5000 bonus points. I should have just booked cheapie hotels in Indonesia like everyone else

Surely you can get some compensation from them for needing to book a replacement hotel at a moment’s notice? Bugger the 5000 points (on their own) - I’d be expecting zero quibbles from them for that and more compensation for that sort of a screw up!

 

[Tiki]

Surely you can get some compensation from them for needing to book a replacement hotel at a moment’s notice? Bugger the 5000 points (on their own) - I’d be expecting zero quibbles from them for that and more compensation for that sort of a screw up!

Not to mention having no customer support because it was not during Aussie business hours! They need 24 hour customer service. This all happened around 16:00 in Chile time, I was desperate to find something in my budget before dark. My travel insurance excess would negate the clam so not worth it.

 

[N860CR]

I booked 3 hotels in Chile meeting the minimum$100 criteria. The first 2 went off fine. Today I reached the last hotel, and found 2 ladies who appeared to be living at the address. The hot el sign is down and no signs of any hotel functions, seems like a house. Through Google Translate they told me that it has not been a hotel for 2 years, the new owner is from Colombia. They said I had been scammed. But this hotel is STILL being sold on Qantas hotels, Expedia and others. I was able to cancel and get half the money back but of course I want a full refund since I had to find another hotel to stay at. Plus I am also out 5000 points which was the whole reason to book it. I am having trouble calling Qantas Hotels, no one knows what to do. I can't figure out how to email or chat them. Any ideas?

I’ve had this with Expedia in the past. Arrived at a hotel in Macedonia and they promptly said “we haven’t dealt with Expedia for years”.

 

[Tiki]

Ironically the replacement hotel I found with help from a kind local was cheaper and in a better location. I wouldn't have looked twice at the defunct one if not for this promo.

 

[Mal P]

I have had to reschedule my hotels - pushing the dates out by a week. Will the bonus 5000 points still be honored since the booking was created within the validity period?

 

[NM]

I have had to reschedule my hotels - pushing the dates out by a week. Will the bonus 5000 points still be honored since the booking was created within the validity period?

I doubt anyone here can answer definitively unless they have made similar date change themselves.

However, I note that the Qantas Hotels bookings have an associated "PNR" style booking reference that begins with QA followed by a seven characters. This booking reference is on the Qantas Hotels Booking Confirmation email you will have received when making the booking.

If your booking change resulted in a new Booking Confirmation reference, then I would suggest it may not quality. But if the Booking Confirmation reference has remained the same, then it is more likely you will still qualify.

But I make no claim to knowledge of how the QF back-end system is going to interpret your circumstance.