Has Qantas ever made changes that directly reflect what was written in a thread on this web site?
Yes! We secured two changes directly on AFF.
1) compensation for withdrawal of car service to the USA. We put forward a 10,000 points compensation suggestion and this was picked up by QF.
2) reinstatement of expired points (points transfer into a dormant account). We put forward a convincing argument on AFF and QF accepted that.
As for reasons not to fly QF - we could add these to the list:
1) lack of confirmed international upgrades
2) reluctance to address issues with check-in agents not willing to through-check bags (for example - telling passengers they must collect bags in Sydney, and make their own way to international, when pax should be through-checked and take the transfer bus). This has been mentioned on several occasions but we've been given no feedback.
3) excessive time to reach QF call centres, both in Australia and abroad (if you are a bronze member)
4) inconsistent crew - more so than any other airline that I have experienced
5) secret downgrade and refund procedures
6) Qantas imposed charges on 'award' seats in some cases costing almost as much as buying a normal revenue ticket
7) a customer charter that won't cover basics if your bag is delayed by Qantas and you are away from home. The customer charter says you can only claim if the bag is delayed more than 24 hours, even if this is entirely within QF's control
8) reluctance to place passengers on other airlines even when a flight has been cancelled for purely commercial reasons. QF will have you wait until the next QF service, or route you via SYD, rather than place you on the next available service. This also applies for overbooking.
9) premium economy passengers on services which are cancelled for purely commercial reasons are downgraded to economy, rather than upgraded to business class.
10) slow meal services
adding:
11) droopy MKII skybeds.
12) little or no restriction for upper deck a380 passengers to use doenstairs F washrooms
