coolkid101
Active Member
- Joined
- Nov 17, 2014
- Posts
- 548
Re: Couple of AAdvantage questions from a newbie to it
to anyone who might be in a similar situation, here's the reply i got from AA
Dear ,
I'm sorry that you are currently unable to view this reservation on aa.com.
We are aware that some reservations do not display - such as a reservation that does not contain an American flight. This issue has been reported to our programmers for review.
In the interim, please call us if you need assistance with this itinerary: www.aa.com/phone
Thank you for writing to aa.com.
Sincerely,
Karen Nelson
aa.com Support Specialist
American Airlines
thanks for everyone's help.
the flight was originally ticketed through USDM, now merged into a AA record locator which i cannot access on the AA website itself.
It does have QF segments and i have a separate QF PNR - that hasn't changed of course and i can still see the QF flight and the whole itin on the QF site.
interestingly, when i plug the new AA record locator into the QF site it can pull up my itin as Hvr suggested above... however that new AA record locator doesn't work on either the AA site itself or on the CX site (there's also a CX flight as part of the itin... to see the CX flight i plug in the CX/QF PNR which are both the same and hasn't changed)
so basically the original ticketing carrier has given me a new record locator which i cannot access on the AA website itself, however can access on only the QF but also not the CX pages.
frustrating.
to anyone who might be in a similar situation, here's the reply i got from AA
Dear ,
I'm sorry that you are currently unable to view this reservation on aa.com.
We are aware that some reservations do not display - such as a reservation that does not contain an American flight. This issue has been reported to our programmers for review.
In the interim, please call us if you need assistance with this itinerary: www.aa.com/phone
Thank you for writing to aa.com.
Sincerely,
Karen Nelson
aa.com Support Specialist
American Airlines