Accor Fast Track to Silver/Gold/Platinum

[dairyfloss]

My profile has had white wine added sometime ago. Anytime wine is offered as a gift it’s a white now.
Individual hotels also keep note as the Sofitel Adelaide for instance knows I drink Pinot Grigio and will call me a day or 2 out from my stay to see if that is still my preference

Where does one populate this? Or is it something that a property or call centre has done for you?

 

[oz_mark]

I've only had individual hotels record this. No idea if or even where it would be in my Accor profile.

 

[jase05]

Where does one populate this? Or is it something that a property or call centre has done for you?

From time to time I receive calls from Accor for a “chat” and I mentioned the welcome gifts and how I was sick of getting reds as a gift and the kind lady went and made a note on my file.

 

[jase05]

I've only had individual hotels record this. No idea if or even where it would be in my Accor profile.

Accor apparently have a bit more on their records. They have things such as the gift preferences plus PCV scores etc
It obviously aids them with upgrades and other perks

 

[Daver6]

From time to time I receive calls from Accor for a “chat” and I mentioned the welcome gifts and how I was sick of getting reds as a gift and the kind lady went and made a note on my file.

Is that a diamond thing? I've never had Accor "call me for a chat". Can't say I really want them to either, but would like to register a preference.

 

[SYD]

Is that a diamond thing? I've never had Accor "call me for a chat". Can't say I really want them to either, but would like to register a preference.

I randomly get messaged from Accor properties. Usually just boilerplate niceties but occasionally useful stuff like pre-empting a private transfer from CGK to the hotel. Which was nice and gratefully received!

Yet, when I contacted same hotel asking for a private pickup passing through again, I was just directed to the shuttle service….

At least they did private transfers for Gold and up back to the airport…

 

[jase05]

Is that a diamond thing? I've never had Accor "call me for a chat". Can't say I really want them to either, but would like to register a preference.

I honestly don’t know if it’s a Diamond thing. It’s usually been after an interaction with an Accor staffer. The first time was when we stayed in Jakarta and one of the Accor reps was in the EL and was introducing herself to guests and we got talking and she asked for honest feedback on various properties and she asked if we didn’t mind receiving a call when she got back to Europe. She called about a month later and said she had forwarded some of my requests on and it was then when I mentioned the welcome gift and she added it to my file.
I don’t know how much it helps in the grand scale of things but we have had the GM of various hotels in the ME give us a personalised guided tours and had some fantastic upgrades with the GM of Raffles Doha even promising a chauffeured Bentley to pick us up at DOH next time we stay there

 

[sudoer]

I've only had individual hotels record this. No idea if or even where it would be in my Accor profile.

Somewhere on my ALL profile it states I like beer - I've had beer gifted in quite a few properties including some I hadn't stayed at previously. Asked the front desk once at Movenpick Melbourne who confirmed it was noted on my ALL account.

I'm sure it was possible to set these somewhere on the ALL website but it appears to have been removed. The FAQ still mentions you can set "stay preferences" and "personal preferences"...

Help Center

help.accor.com

Might need to call and ask where I can set my preference to expensive champagne

 

[dairyfloss]

Somewhere on my profile it states I like beer - I've had beer gifted in quite a few properties including some I hadn't stayed at previously.

You know this is what I’m after!

 

[Daver6]

Might just ask next time I'm staying at an Accor property and see if they can set global preferences.