Aeroplan account security block

[desafinado74]

Hello everyone,
Yesterday i had to call up Aeroplan as i could not update my profile and book award tickets.
The agent told me that my account had a security block, due to "security issues".
(She said that maybe i was using the VPN while accessing the account)

Anyway, does anyone know how long before the Compliance team removes the security block ?
The agent said my account should be ok after 30mins. But 2 hours later, my account still has that security block.

 

[desafinado74]

PS : Account is fully functional now, about 10 hours after i called up Aeroplan. Phew !

 

[VPS]

PS : Account is fully functional now, about 10 hours after i called up Aeroplan. Phew !

I had to email documents to them so well done

 

[desafinado74]

I had to email documents to them so well done

Yessss, thank god for that Lucky your account is ok too.