Amex "I'm going to cancel my card" - bonus points given thread.

[0x012fd0aa]

Explorer card 2nd year due, nothing offered... cancelled on spot.

 

[danielwang002]

Explorer card 2nd year due, nothing offered... cancelled on spot.

Sad.. I thought u are a big spender

 

[0x012fd0aa]

Sad.. I thought u are a big spender

Hopefully... while it's not really a loss for me to cancel the card anyway

 

[sudoer]

Qantas Ultimate, offered 40k QFF retention, spent about $15-20k total over past year.

 

[Poojou]

Just did the dance with a customer service rep. She very quickly quoted the "Australian rules" with regard to credit cards and retention offers. Gave up after a few mins of probing.

Sad

 

[foggy]

Just did the dance with a customer service rep. She very quickly quoted the "Australian rules" with regard to credit cards and retention offers. Gave up after a few mins of probing.

Sad

you need to cancel the card, then re-instate

 

[tlam]

you need to cancel the card, then re-instate

Only if you hold charge card. If you hold the credit card and once it is canceled, you have to re-apply, can’t reinstate.

 

[foggy]

Only if you hold charge card. If you hold the credit card and once it is canceled, you have to re-apply, can’t reinstate.

I thought I read that it could be re-instated on the same phone call?

 

[albyd]

That was my experience too. I believe you can re-instate a credit card as long as it's on the same call. Once, you've hung up, you have to re-apply to get it back.

Charge cards seem to be a different regime - can just ask for it without having to do the cancel and reinstate dance.

 

[Daver6]

Only if you hold charge card. If you hold the credit card and once it is canceled, you have to re-apply, can’t reinstate.

This is factually incorrect. With a credit card you can do precisely this. With a charge card, there is no need to go through the cancellation dance as they can offer retention bonuses without the dance.

 

[Dr Ralph]

This is factually incorrect. With a credit card you can do precisely this.

From what I have seen in this thread and in other places as well as from my own experience, this definitley used to be the case. But I have seen multiple reports of this now being refused.

 

[danielwang002]

This is factually incorrect. With a credit card you can do precisely this. With a charge card, there is no need to go through the cancellation dance as they can offer retention bonuses without the dance.

Re charge card retention offer - really. Thats good news thanks

 

[dylarr]

I've been able to cancel and reinstate Qantas Amex Ultimate credit card on the same call but this was back in late 2020.

I believe charge cards are excluded from the credit card regulations that were introduced a few years ago that require a provider to cancel the card immediately once the customer asks without offering retention bonuses etc, hence no cancel dance required for charge products.

 

[Poojou]

This is factually incorrect. With a credit card you can do precisely this. With a charge card, there is no need to go through the cancellation dance as they can offer retention bonuses without the dance.

Suspect they've cracked down or at least my account is less fancy now I don't have any money flowing through it - as normally they'd be up for it. I tried twice too and both agents said the same thing. YMMV but this is a different one for me.

 

[QF029]

Does anyone know if you lose your Accor free night when the card is closed? That's the only thing stopping me.

 

[ms1]

My annual fee hit a week ago so just called up and was offered 50k points to stay. I also had the spend 4k and get 40k bonus points by 30th April so factored that in deciding to keep the card for another year.

 

[h10]

My annual fee hit a week ago so just called up and was offered 50k points to stay. I also had the spend 4k and get 40k bonus points by 30th April so factored that in deciding to keep the card for another year.

which amex card do you hold?

 

[zol1]

Hello, excuse the possible newbie question but if I cancel my Qantas Ultimate Amex will I lose points not already transferred to QF?

 

[danielwang002]

Hello, excuse the possible newbie question but if I cancel my Qantas Ultimate Amex will I lose points not already transferred to QF?

Hi. U will not lose the pts. The pts will still be transferred in your nominated transfer date(you can check qff account for the detailed date)

 

[ms1]

which amex card do you hold?

Platinum card