Anybody with any experience getting wiped points reinstated?

[alp0k4t]

Thank you for the info
The points has dissapeared on 30 June 2017 . I found out on the July newsletter from the email yesterday . Qantas has offer me the points challenge. However I am not clear about which sources that eligible to get the points.

 

[nutwood]

Can anyone advise as to the age Qantas start wiping points? My daughter has a reasonable balance but, due to our location, only really gets points via flights. I've noted that her points have not expired in periods of inactivity, which I feel is only fair. A five year old is limited in options! Now she's in her teens, I'm thinking there's going to come a time when the responsibility clock ticks over and suddenly those hard won points vanish.
The quantity is not large as they've all been earned by flying, but there's a principle involved!

 

[Kangol]

Can anyone advise as to the age Qantas start wiping points? My daughter has a reasonable balance but, due to our location, only really gets points via flights. I've noted that her points have not expired in periods of inactivity, which I feel is only fair. A five year old is limited in options! Now she's in her teens, I'm thinking there's going to come a time when the responsibility clock ticks over and suddenly those hard won points vanish.
The quantity is not large as they've all been earned by flying, but there's a principle involved!

18 months. When you log in to your account, it says this:

Points will not expire provided you earn or use points (excluding Family Transfers and any transfer of points from Qantas Business Rewards) at least once every 18 months.

You could always transfer them into your account if you are concerned about her losing them. She might as well lose them to you, rather than QF

 

[mannej]

Nutwood, there is nothing stopping you using your daughters QFF number when making purchases on Epicure or Qantas mall. All you need is 1 point earned or redeemed to extend the expiry date a further 18 months.

 

[nutwood]

I don't think it is eighteen months as she's gone a lot longer than that without earning and they didn't disappear. Perhaps she just got lucky?

 

[mannej]

I don't think it is eighteen months as she's gone a lot longer than that without earning and they didn't disappear. Perhaps she just got lucky?

It is 18 months, luck perhaps but I'd action quickly to ensure they don't expire.

 

[nutwood]

It is 18 months, luck perhaps but I'd action quickly to ensure they don't expire.

Sounds as though we'd better do something, but are you telling me that you know, as a matter of fact, that Qantas does not treat children differently with regard to expiry of points? She's well in at the moment as the last flight was December, but prior to that, the last flight that earned points, was mid 2014. We're in Tasmania so the obvious Woolies option doesn't work. I'll have to make sure I use her number for something.

 

[serfty]

... I'll have to make sure I use her number for something.

When was the last point earning on your account?

If recently, the easiest thing would be simply transferring her points to your account.

 

[nutwood]

When was the last point earning on your account?

If recently, the easiest thing would be simply transferring her points to your account.

You are quite correct, but my concern is not so much the protection of the points, rather the protection of a small girls savings. She's quite proud of her little points stash. It's less than 2% of mine but that's not the issue. Everyone has to start somewhere. I thought Qantas were being smart in not expiring the points and thus cultivating a future customer relationship.

 

[mviy]

QF obviously changed their mind and felt that with no expiry of points customers felt no urgency to use their services.

 

[thehound]

I just found this thread since I've just experienced my own points disaster. I transferred ~450,000 points into my son's account (2 years old at the time) in November and December 2016. I logged in to book some flights today and found out all the points expired 10 days ago. So whilst they have only been in his account for 13 months, they're now gone since I presumably set up his QFF account around 18 months ago.

I called the call centre and was told to email frequent_flyer at Qantas to ask for assistance. Hopefully I get them back, even if through a points challenge. But otherwise devastating!

 

[mattm199]

I just found this thread since I've just experienced my own points disaster. I transferred ~450,000 points into my son's account (2 years old at the time) in November and December 2016. I logged in to book some flights today and found out all the points expired 10 days ago. So whilst they have only been in his account for 13 months, they're now gone since I presumably set up his QFF account around 18 months ago.

I called the call centre and was told to email frequent_flyer at Qantas to ask for assistance. Hopefully I get them back, even if through a points challenge. But otherwise devastating!

Why did you transfer the points to a 2 year old's account?
Wouldn't the points challenge if offered then be offered to your son, the holder of the lapsed points?

 

[thehound]

Thought I should post the follow-up to the loss of 450k points from my son's account. I emailed QFF service centre, and received a generic response outlining the rules. So a week later I called and spoke to an agent, and after talking with her manager she offered my son a challenge - if he earned 800 points from one source in the next 6 months, the points would be returned. (I note this is different to the other challenges I have seen of 2500 points from 2 sources - maybe because he's a child?).

So after getting more than 800 points into his account, the missing 450k points materialised the next day! And as you can imagine, they were promptly transferred back to my account

Why did I transfer them in the first place? A massive gift to kick off his QFF balance. I just didn't count on him not earning any points to keep his account ticking over... I won't be making the same mistake again.

 

[cove]

I watch out for 6 in our extended family. If a friend contacts me about points lost I know the process to recover those points.

 

[Mansfield]

My wife lost 14,000 points my fault - had not linked Rewards Card. Am doing the Qantas Challenge - found out my wife cannot purchase from Qantas Store as she is not the Primary Card Holder. Have linked card to QFF but probably easiest way is buy a Qantas flight using her QFF number as are looking at flights to Brisbane soon. The Qantas Customer Service have apparently noted the Qantas Challenge on her QFF details .