ANZ Platinum, 50k bonus QFF points after $1500 spend, no annual fee first year

[veganftw]

Does anyone happen to have a saved screen shot of the offer when the annual was waived? After 9 days, I have now been told both online and over the phone by 3 people that this was never an offer!

 

[coles525]

Does anyone happen to have a saved screen shot of the offer when the annual was waived? After 9 days, I have now been told both online and over the phone by 3 people that this was never an offer!

Will have a look

 

[coles525]

Does anyone happen to have a saved screen shot of the offer when the annual was waived? After 9 days, I have now been told both online and over the phone by 3 people that this was never an offer!

Here is the proof...

Rule 3, in the second photo

 

[N860CR]

There are no words for how hopeless anz are... I don't have a screenshot, but I do have a response from a complaint of mine that seems to have the promotion T&Cs on it

 

[TomVexille]

Does anyone happen to have a saved screen shot of the offer when the annual was waived? After 9 days, I have now been told both online and over the phone by 3 people that this was never an offer!

Depends on when you applied for the product.

 

[thehound]

Here is the proof...

Rule 3, in the second photo

Well done coles, many thanks!!

 

[fersea]

I applied in late July, got approved in early August, but didn't activate the card until I got home from overseas at the end of August. Therefore I haven't got a statement yet, but I will use this information if they try and charge me the annual fee.

 

[PlutekPlutek]

I applied in late July, got approved in early August, but didn't activate the card until I got home from overseas at the end of August. Therefore I haven't got a statement yet, but I will use this information if they try and charge me the annual fee.

My wife applied in July, but we were on holidays in Europe and only got back recently. They said she needed to come to the bank in person to bring in her payslipds from work. This only happened 2 weeks ago, and she received the cards yesterday, but still needs to go to a branch to do a security check. Will this mean that because the card wasn't approved before X-August, she will not be eligible for the offer, therefore have to pay the yearly fee of $295 ? If that's the case, she might as well cancel it before activating it.

 

[veganftw]

Thanks, coles525. Hopefully this will get the idiots to listen to me.

 

[veganftw]

Depends on when you applied for the product.

It was well before the cut off date of August 26th. 3 different people all told me that such an offer has never existed, ever. It is astounding how incompetent the ANZ staff have been, even when I politely ask them to go double check.

 

[TomVexille]

It was well before the cut off date of August 26th. 3 different people all told me that such an offer has never existed, ever. It is astounding how incompetent the ANZ staff have been, even when I politely ask them to go double check.

Yeah. Multiple levels of incompetence I got the run-around for a couple weeks myself but the payoff will be worth it.

 

[veganftw]

Yeah. Multiple levels of incompetence I got the run-around for a couple weeks myself but the payoff will be worth it.

I'm just hoping that the pay off actually posts once the 4 months are up. Although, I now have it in writing from them that I am eligible for the 50,000 QFF points, so that's something. I guess.

 

[bullerdude]

My wife applied in July, but we were on holidays in Europe and only got back recently. They said she needed to come to the bank in person to bring in her payslipds from work. This only happened 2 weeks ago, and she received the cards yesterday, but still needs to go to a branch to do a security check. Will this mean that because the card wasn't approved before X-August, she will not be eligible for the offer, therefore have to pay the yearly fee of $295 ? If that's the case, she might as well cancel it before activating it.

Yes unfortunately I do believe the card had to be approved by 30-Aug. You didn't need to receive or activate it, but it did need to be approved.

 

[coles525]

Just topped the $1,500 mark on the basic, now the wait is on!

 

[Franko Costa]

Given the promotion to pay annual fee of $299 and receive 50k in points, has anyone called up and asked for 50k of points after receiving the card under free for life?

Frequent Flyer - Earning Points - Pay - The Citibank Rewards Credit Card - Signature

I'm tempted to do it later today as I have 2 cards and spend 20-25k per month

 

[TomVexille]

Given the promotion to pay annual fee of $299 and receive 50k in points, has anyone called up and asked for 50k of points after receiving the card under free for life?

Frequent Flyer - Earning Points - Pay - The Citibank Rewards Credit Card - Signature

I'm tempted to do it later today as I have 2 cards and spend 20-25k per month

You're in the wrong thread. Try the Citibank one instead

 

[Kangol]

I applied in late July, got approved in early August, but didn't activate the card until I got home from overseas at the end of August. Therefore I haven't got a statement yet, but I will use this information if they try and charge me the annual fee.

FWIW in my welcome pack(s) it said (for both basic and plat cards) that I would have the annual fee for the first year waived.

 

[Franko Costa]

You're in the wrong thread. Try the Citibank one instead

Thx - hahahaha

 

[Danger]

My branch's total balls up with this, for my parents and I, has lead us to have a meeting with a regional ANZ manager in the coming days. Between the three of us we've been ANZ customers for more than 40 years and this is one inconvenience too many.

My Father and I have met with a regional manager who has confirmed that, in my case where I got both the Black and the basic card, I will receive 2 x 50k. The manager mentioned that both he and a number of his staff applied for more than one card with a view to doing exactly what I am - more points.

 

[veganftw]

My Father and I have met with a regional manager who has confirmed that, in my case where I got both the Black and the basic card, I will receive 2 x 50k. The manager mentioned that both he and a number of his staff applied for more than one card with a view to doing exactly what I am - more points.

That's good to finally get some confirmation.