Recently ADL-MEL-SYD in Virgin Business, and return Qantas SYD-ADL in Business
Virgin were good on ground, great in lounges ADL and MEL and fantastic on board ADL-MEL and MEL-SYD sectors
Return Qantas flight was just passable with poor Business checkin (3 counters open, with 2 counters with staff playing on their phones and not acknowledging me, the 1 person in the queue
Business lounge in SYD domestic passable only because they continue to retain self service (unlike PER, BNE) alcohol but poor food choices. Onboard just passable -form a half full cabin the day before to a suddenly ful lcabin on te day of travel -and judging from the uniforms and constant conversations between the attendants and the seated passengers, half the cabin was Qantas staff, either on or off duty. Flight attendants interested in these passengers rather than paying passengers. Personally, I paid ful lfare ADL-MEL-SYD in Business on Virgin, and used American AAdvantage points for the Qantas flight (because I have a few hundred thousand AA miles Id like to burn, and because taxes much lower on AA). I'd say from this trip, and similar trips to Perth and Brisbane late last year from Adelaide in Virgin Australia Business one way and Qantas Business to return, Virgin definitely have the edge in terms of product, comfort, service and also attempting to behave in a professional fashion. Its a no-brainer, and until I burn my AA miles on Qantas I wil lstill use Qantas. Forward of that, its Virgin Australia , and lets see what the United Airlines tie up gives us as United 1Ks, Global Services and Platinums.....