Annual fee came up and called to cancel and transferred to retention team and told them about the diminishing benefits of the card blah blah...got some points to keep for another year.
At the end, I asked her it's not just the AFR being replaced but Shangri-la status and Priority Pass restaurant credits being removed so is there anything in the pipeline on new benefits and she said that they have organised something in the back end and although she can't say what it is or provide a timeline, they've been briefed on something coming and "it's something exciting and you're going to love it" (her words). So maybe The Australian wasn't the "exciting news" the email was alluding to but I'm scared when they sound this excited though given the number of "enhancements" the card has had over the years...
At the end, I asked her it's not just the AFR being replaced but Shangri-la status and Priority Pass restaurant credits being removed so is there anything in the pipeline on new benefits and she said that they have organised something in the back end and although she can't say what it is or provide a timeline, they've been briefed on something coming and "it's something exciting and you're going to love it" (her words). So maybe The Australian wasn't the "exciting news" the email was alluding to but I'm scared when they sound this excited though given the number of "enhancements" the card has had over the years...