I was thinking about applying for this one, but after reading the bad experiences of a lot of users on this thread, I think I'd be best served avoiding it... Seems like a really bad process with staff calling up constantly and asking random Q's that I've never heard of being an issue on other C'card apps... Disappointing as the deal is quite good.
I don't know about others, but in all fairness some of the bother was caused by computer glitches, most of the Qs and A's that we were asked were done by very very pleasant people, with fantastic attitude, helpful and positive.
My initial problem (an almost immediate decline after I'd been accepted online) was that my computer glitched right at the cruicial moment. I HAD to begin the application again, creating two. That's frowned upon, and I can assume it's because they have their fair share of people who 'don't like the outcome' and so go back and fudge the figures. That wasn't my case. I simply rang up customer service, explained the situation, and was helped immediately. The lady reactivated my application, and resent it. I just had to wait for the card team to look at it.
That happened the very next day. Was called, and yes...sure.... a bunch of questions.
I'm the 'typist' in our house, so as long as my husband knew what I had answered on the form...all true, and carefully researched (bills, expenditure) and he had his 'verbal' password...then all good. OUr main questions came from the fact that we'd had 2-3 ccs that we'd just cancelled due to lack of use. I think they rightly wanted to know that we actually HAD done it, and we probably would have been better to have done that ages ago, rather than the day before! The usual 'scan and email' the bank statement/income stream thing, was pretty easy and standard. I learned that I shouldn't have put BOTH our expenditures on there if it was just for one person. Lady told husband that 'wife's credit card (in my name only) doesn't need to go on there, nor does her expenditure". That's good, half the bills!
So, while a bit fraught at first with my computer glitches, and declinations, actually a GREAT experience with customer service, ...very quick (24 hours), polite...professional, and was accepted in about a day and a half. Of course I wouldn't be so happy had it been knocked back, ...but all in all, great customer service. Which goes against what some have been saying for a long time.
Just waiting for the actual card now.