Bankwest Transaction account [General Discussion]

[polardabar]

They tried to tell me that I wasn't eligible. And then that I didn't complete the requirements. After I showed them that they had made an error the points were credited rather quickly.

All of this was done via the online chat feature

Thanks for the info.

 

[TomVexille]

Thanks for the info.

It helped that I kept the email with the promo terms and conditions

 

[Rick93]

Am I the first to 'fall', or has it already been realised, that the BW account holders are starting to get their 'Closure' notices ??

Got home on Friday night, to find the letters ( mine and partner's ), to state that our accounts will be closed on the 18th. December.

Seven days to transfer funds out, and cancel any 'direct debits' etc.

They quoted T&C Clause 23 ...

I'll be ringing them first thing Monday morning ( Perth time! )

So, apart from the 'I told you so' responses, what chance will we have, in getting them to 'back down' ??

 

[Rick93]

Enjoy it while you can, I hear the rangers are out with a big net to catch the bull in the china shop.

Now I'm really sad ...

They also claimed, that no further QFF points will be credited to the accounts.

 

[TedE]

Am I the first to 'fall', or has it already been realised, that the BW account holders are starting to get their 'Closure' notices ??

Got home on Friday night, to find the letters ( mine and partner's ), to state that our accounts will be closed on the 18th. December.

Seven days to transfer funds out, and cancel any 'direct debits' etc.

They quoted T&C Clause 23 ...

I'll be ringing them first thing Monday morning ( Perth time! )

So, apart from the 'I told you so' responses, what chance will we have, in getting them to 'back down' ??

Could you be a bit more expansive as to the contents of the letter?

 

[neon_crossing]

Now I'm really sad ...

They also claimed, that no further QFF points will be credited to the accounts.

Yeah they say they can cancel anytime in the Ts&Cs.

9. Termination
We can cancel the Bankwest Qantas Rewards program afterproviding you with 30 days written notice. You agree that we maygive you such notice in writing by publishing notice in a nationalnewspaper, or on the Bankwest Qantas Rewards website locatedat Bankwest Home.
When the Bankwest Qantas Rewards program is terminated by usunder this clause 9, Qantas Points accrued up until thecancellation of Bankwest Qantas Rewards will be credited to yourQantas Frequent Flyer account. If you have not provided us withyour Qantas Frequent Flyer membership number, you have 90days from the date of the cancellation of Bankwest QantasRewards to provide us with this number. If you do not supply yourmembership number within this time frame, all Qantas Pointsaccrued will be cancelled immediately on expiration of the 90 dayperiod without prior notification.




Sucks to hear you are getting screwed. But you were on the extreme end. Let's hope they leave the rest of the 50 transactions a day 'smaller' fish alone...

 

[Aussie_flyer]

Now I'm really sad ...

They also claimed, that no further QFF points will be credited to the accounts.

Your sad? What did you actually expect? A lifetime supply of unlimited free points?

 

[coles525]

http://www.bankwest.com.au/library/pdf/PDS_20120824-143838.pdf

Only 5 pages of conditions on BW site, rule 23 I saw was actually on the QFF site.

 

[Rick93]

Your sad? What did you actually expect? A lifetime supply of unlimited free points?

Well, actually ..... YES !!

( and they aren't "free". I earned them, via purchasing goods, according to the functionality of the card, and the merchant that 'approves' the transactions !! )

 

[coles525]

Call centre is open now (Sat), as many of their btanches are open today till 3pm.

 

[Rick93]

Dear Mr. Rick93,

Reference: Bankwest QANTAS Transaction Account xx_xx_xx_.

" I write to you regarding the activity conducted on your Bankwest QANTAS Transaction Account, opened on xx October 2014. At that time you were provided with the terms and conditions of the account and advised of the Bank's rights in relation to closing your account.

Pursuant to clause 23.1 of the Bankwest Investment and Transaction Accounts Terms and Conditions "Closing the account" please be advised, the Bank gives notice that we will be closing your Bankwest QANTAS Transaction Account xx_xx_xx_ on the 18th. December 2014.

It is recommended, if not already held, that you establish an account at an alternative bank before this date. You should also make arrangements for any direct credit or debit payments relating to this account be redirected to your alternative account.

The decision to take this action means you will no longer have access to the Bankwest QANTAS Rewards Program after this date".

Yours sincerely,
Ian Sivwright
Executive Manager - Product Delivery

 

[coles525]

Rule 23.1 (we can, just for the heck!)

 

[Cynicor]

That's pretty fair and completely expected. You milked it, we all knew it would happen, and it's a game. You've been a move ahead for what, 3-4 months now?

Take the points, maybe open an account in a (consenting) relative's name and start again. Or, hang tight and wait for the next promo. There is always something out there and you've still managed to get one over the bank, which is the Aussie Dream I believe.

 

[N860CR]

They do have the right to close the account... But do they have the right to stop points earning from the date of the letter?

 

[Rick93]

Today is 'thousand 1 c transaction day' ....

( my card has proved to go over the 50 again this weekend )

They'll have fun, so will I ...

( but I'm still gunna run it past Fair Trading in NSW, as got 'nothing to lose' ... )

Bye ... off shopping. Back late tonight.

 

[N860CR]

Better off with the financial ombudsman for banking related issues. However they are generally useless and set up to favour the financial institutions. Their interest in points related issues is limited.

That said, Bankwest are charged for dealing with the complaint via them so if you're trying to be painful then it's not a bad option . It'll first go to somebody higher at bankwest who often have authority to actually award you something.

Wonder what would stop you just opening another account...!

 

[coles525]

Remember, only deal with fair trading/ombudsman only after dealing with:

1) bank call centre
2) internal complaints section

 

[QF WP]

So the first letter has been received - likely going for the biggest offenders first. Fat lady is well into the first song.

Others who were "playing the game" will be nervously looking at their mailboxes in the next week

 

[NoName]

I don't really know how their systems work but why would they go after the biggest offenders first rather than everyone at the same time? Surely they would know who all of us are and generate letters for everyone at the same time?

my wife actually received mail from them yesterday (only saw today) and my heart skipped a beat as we opened it today. Was an unrelated issue thankfully.

 

[NoName]

Dear Mr. Rick93,

Reference: Bankwest QANTAS Transaction Account xx_xx_xx_.

" I write to you regarding the activity conducted on your Bankwest QANTAS Transaction Account, opened on xx October 2014. At that time you were provided with the terms and conditions of the account and advised of the Bank's rights in relation to closing your account.

Pursuant to clause 23.1 of the Bankwest Investment and Transaction Accounts Terms and Conditions "Closing the account" please be advised, the Bank gives notice that we will be closing your Bankwest QANTAS Transaction Account xx_xx_xx_ on the 18th. December 2014.

It is recommended, if not already held, that you establish an account at an alternative bank before this date. You should also make arrangements for any direct credit or debit payments relating to this account be redirected to your alternative account.

The decision to take this action means you will no longer have access to the Bankwest QANTAS Rewards Program after this date".

Yours sincerely,
Ian Sivwright
Executive Manager - Product Delivery

Did you also see this letter come through in Internet banking at all?