Bankwest Transaction account [General Discussion]

[Rick93]

Hi Aussie_Flyer,

Some time ago, I unfortunately attracted the attention of my preferred hotel chain.

Yeah, silly me, I posted some statements online ( this Forum ), that I thought may be tracked.

I decided to apply to Admin. to change my username, as to avoid any further scrutiny.

Yeah, I may keep putting my foot in it ...

but no, almost three times the age you mentioned.

 

[hossein_au]

No, you must give consent and that consent is specifically related to the product the application is being made for. Only court judgements appear outside of that framework.

Cool. That makes sense.

 

[burmans]

This is true when you open a debit account. But I presume any financial institution can put anything pertaining to one's financial history on one's credit history.

No, they are constrained by law (the Privacy Act) as to what they can put on your credit history, in fact the law specifically disallows except for certain things.

 

[hossein_au]

No, they are constrained by law (the Privacy Act) as to what they can put on your credit history, in fact the law specifically disallows except for certain things.

Could you elaborate please? If Company A has you as a customer, and they want to/need to put something on your file (late bill payment for example), how would Privacy Act become even relevant, let alone applicable? It's not like they need to gain access to any of your personal details they would not have had already.

 

[Rick93]

Lodged a NSW Dept. of Fair Trading complaint.
Also waiting to hear back from Bankwest, as I registered my 'request' to speak with a 'manager' regarding the 'letter' and my account etc.

 

[coles525]

Keep us fully updated please.

 

[TedE]

Lodged a NSW Dept. of Fair Trading complaint.
Also waiting to hear back from Bankwest, as I registered my 'request' to speak with a 'manager' regarding the 'letter' and my account etc.

Has the letter showed up in your Bankmail online as well?

 

[Rick93]

No, it did not.

What was interesting though, is that on my latest eStatement, my name and QFF number have been deleted.

Whilst my account is still active ( and I continue to rack up 'transactions' ), it seems to be 'un-named', and there is no QFF associated with the account. ( I actually re-entered it again, via 'Self-Service' )

 

[burmans]

Could you elaborate please? If Company A has you as a customer, and they want to/need to put something on your file (late bill payment for example), how would Privacy Act become even relevant, let alone applicable? It's not like they need to gain access to any of your personal details they would not have had already.

It's hard to know if you are serious. The Privacy Act is what govern what personal information can be held on an individual and a serious part of it covers credit reporting (Part 3). If you don't know that (and seem reluctant to believe it's the case) hard to educate much. Late bill payment is covered but once again to be late in paying a bill it must be a credit account.

 

[burmans]

Lodged a NSW Dept. of Fair Trading complaint.
Also waiting to hear back from Bankwest, as I registered my 'request' to speak with a 'manager' regarding the 'letter' and my account etc.

What are you complaining about? Just like you have stated you have been doing what you have done under the T and Cs it appears their letter is also allowed under the T and Cs so unsure what you are complaining about.

 

[hossein_au]

It's hard to know if you are serious. The Privacy Act is what govern what personal information can be held on an individual and a serious part of it covers credit reporting (Part 3). If you don't know that (and seem reluctant to believe it's the case) hard to educate much. Late bill payment is covered but once again to be late in paying a bill it must be a credit account.

I am serious. And I have been careful ensuring I am polite when asking questions. Believe me, I am not having a go for the sake of it, and I am not intentionally being difficult. I am genuinely puzzled by the connections being made to Privacy Act, which to me seem not relevant. Why assume if I don't know something, I'd be hard to educate? I am hard pressed to remain positive and polite here, so let's get back to the point...

I think you are reading too much into the example I gave (i.e. late payment). It was an example to illustrate a company PUSHing something to your credit history, versus PULLing information. I presume the latter needs your consent while the former may not? If I am being too hard to educate, or you do not have the time to spare, would you post a link to the Act so that I can read it myself please?

 

[fersea]

I am not sure Bankwest would have any interest in harming anyones credit history over this even if they legally could. It seems to me that Rick93 deliberately broke the spirit of this promotion and undertook to even break the unstated rule that it was capped at 50 transactions per day. For that reason they just want to get rid of him so he can go and annoy some other organisation not to destroy his career credit rating.

 

[NoName]

Anyone else received a death notice yet? Seems strange to me if no one has. I'd have expected several of us to be punted at the same time. Could the Coles/Woolies escapades have had something to do with Ricks demise? Could Coles/Woolies have complained to BW about it while Telstra don't care? Just throwing ideas out there in the hope it's something that only he has done and they'll leave the rest of us alone! Lol

 

[Rick93]

Oh, VERY suttle fersea ...

What am I 'complaining' about ??

Well, I'm 'having a go' to see what happens - I thought - on behalf of a number of us here ( "in the spirit of this promotion" ) ...

Ok, some agree - some don't ...

For me, I didn't agree to this 'Clause 23.1' of the XYZ set of T&Cs. It's not what I retained a copy of, when I looked up, what is the Bankwest QANTAS Transaction Account.

I have a copy of the Bankwest QANTAS Transaction Account T&Cs, and there is no 'Clause 23.1'. They only go up to No.14.

I have a 'beef' about them NOT contacting me, to 'discuss' FIRST ...

I have a 'beef' about them sending me a letter on the 5th. or 6th. December, and it not reaching me until the 14th. December ... AND THEN, stating the closure of account is the 18th. December ...

I have a 'beef' about the alleged 'no award' of some 20,000+ QFF points already 'earned' this month - but now allegedly, will not be awarded.

I think that's enough to go on ...

Not to mention, the loss of the Promotional '10,000 bonus points' for the 3 month deposits criteria - which I have meet this month.


*** back in four hours ... going shopping at Coles !!!

 

[zainman]

Oh, VERY suttle fersea ...

What am I 'complaining' about ??

Well, I'm 'having a go' to see what happens - I thought - on behalf of a number of us here ( "in the spirit of this promotion" ) ...

Ok, some agree - some don't ...

For me, I didn't agree to this 'Clause 23.1' of the XYZ set of T&Cs. It's not what I retained a copy of, when I looked up, what is the Bankwest QANTAS Transaction Account.

I have a copy of the Bankwest QANTAS Transaction Account T&Cs, and there is no 'Clause 23.1'. They only go up to No.14.

I have a 'beef' about them NOT contacting me, to 'discuss' FIRST ...

I have a 'beef' about them sending me a letter on the 5th. or 6th. December, and it not reaching me until the 14th. December ... AND THEN, stating the closure of account is the 18th. December ...

I have a 'beef' about the alleged 'no award' of some 20,000+ QFF points already 'earned' this month - but now allegedly, will not be awarded.

I think that's enough to go on ...

Not to mention, the loss of the Promotional '10,000 bonus points' for the 3 month deposits criteria - which I have meet this month.


*** back in four hours ... going shopping at Coles !!!

There's gotta be better ways out there of accumulating QFF points quicker than standing at the coles register splitting transactions. I would just find it mind numbing!

 

[burmans]

I am serious. And I have been careful ensuring I am polite when asking questions. Believe me, I am not having a go for the sake of it, and I am not intentionally being difficult. I am genuinely puzzled by the connections being made to Privacy Act, which to me seem not relevant. Why assume if I don't know something, I'd be hard to educate? I am hard pressed to remain positive and polite here, so let's get back to the point...

I think you are reading too much into the example I gave (i.e. late payment). It was an example to illustrate a company PUSHing something to your credit history, versus PULLing information. I presume the latter needs your consent while the former may not? If I am being too hard to educate, or you do not have the time to spare, would you post a link to the Act so that I can read it myself please?

I wouldnt be so means as to post the whole Privacy Act, its over 300 pages and written in legalese.

Try this that Veda publish about a credit report.

https://www.veda.com.au/yourcredita...mation-can-be-stored-my-credit-history-report

This site also may be helpful

Introduction to credit reporting | Credit Smart

You are correct in your example, the information that is allowed to be disclosed to a credit bureau (essentially type of loan, limit, credit history, defaults and some personal info to identify the person) do not require consent (and cant be opted out of) but you do need consent to assess that information which can only occur in defined circumstance, e.g. applying for a loan.

 

[burmans]

For me, I didn't agree to this 'Clause 23.1' of the XYZ set of T&Cs. It's not what I retained a copy of, when I looked up, what is the Bankwest QANTAS Transaction Account.

I have a copy of the Bankwest QANTAS Transaction Account T&Cs, and there is no 'Clause 23.1'. They only go up to No.14.

Hmm, can see the confusions. The document that you are referring to is the T&C for the Bankwest Qantas Rewards Program for the Bankwest Qantas Transaction Account, not the Investment and Transaction Accounts Terms and Conditions which is according to the PDS, provided to you with the schedule.

Am not sure it matters, clause 9 of the document you have also provides a right to close the account.

As for the statement about not agreeing the T&C's, usually use of the card is regarded as agreement.

I have a 'beef' about them NOT contacting me, to 'discuss' FIRST ...

I'm not sure they need to contact you under the T&C's so I think you'll lose this argument.

I have a 'beef' about them sending me a letter on the 5th. or 6th. December, and it not reaching me until the 14th. December ... AND THEN, stating the closure of account is the 18th. December ...

I think this is your best avenue, particularly as the document that you have (the 14 point one) states

We can cancel the Bankwest Qantas Rewards program after

providing you with 30 days written notice. You agree that we may

give you such notice in writing by publishing notice in a national

newspaper, or on the Bankwest Qantas Rewards website located

at Bankwest Home.

When the Bankwest Qantas Rewards program is terminated by us

under this clause 9, Qantas Points accrued up until the

cancellation of Bankwest Qantas Rewards will be credited to your

Qantas Frequent Flyer account.

I have a 'beef' about the alleged 'no award' of some 20,000+ QFF points already 'earned' this month - but now allegedly, will not be awarded.

Personally I don't think this is what they are saying.

I think that's enough to go on ...

Not to mention, the loss of the Promotional '10,000 bonus points' for the 3 month deposits criteria - which I have meet this month.


*** back in four hours ... going shopping at Coles !!!

Personally I think you'd be better off complaining to FOS about this, they have more teeth funnily enough.

 

[hossein_au]

I am not sure Bankwest would have any interest in harming anyones credit history over this even if they legally could. It seems to me that Rick93 deliberately broke the spirit of this promotion and undertook to even break the unstated rule that it was capped at 50 transactions per day. For that reason they just want to get rid of him so he can go and annoy some other organisation not to destroy his career credit rating.

I think the conversation has diverged a bit from my original intent. I was merely pointing out that if a bank account is closed involuntarily, regardless of whether it is a debit or a credit account, this might be placed on one's credit history by the bank. It does not need to be an extensive or comprehensive entry, just a 1-liner saying the account is closed involuntarily by the bank. I am not sure this is even possible, but to avoid having a "closed involuntarily" line on one's credit history, one may want to close the said account voluntarily before the involuntary cessation date.

If this is not possible, then so be it. This was never meant to be read as an advice, just bringing a left-field perspective to the conversation.

 

[TomVexille]

I think the conversation has diverged a bit from my original intent. I was merely pointing out that if a bank account is closed involuntarily, regardless of whether it is a debit or a credit account, this might be placed on one's credit history by the bank. It does not need to be an extensive or comprehensive entry, just a 1-liner saying the account is closed involuntarily by the bank. I am not sure this is even possible, but to avoid having a "closed involuntarily" line on one's credit history, one may want to close the said account voluntarily before the involuntary cessation date.

If this is not possible, then so be it. This was never meant to be read as an advice, just bringing a left-field perspective to the conversation.

I do think that it's a smart idea. While at the same time I don't think that information is currently able to be pushed onto one's credit report in Australia.

 

[Rick93]

Thanks for your advice burmans ...

Well, received a call from Bankwest 'customer liaison officer' yesterday ( just as I was about to commence transaction no. 150 (thereabouts )

We spoke for about 15 mins.

Towards the end, she said 'so what do you want Mr. Rick93 ?'

I responded 'all points accrued & ongoing participation in the Program'.

She said, 'we will pay all points accrued to the time of account closure'.

We went 'round-and-round' again for a while.

In the end, the final points ( pardon the pun ) were, that once they have deemed an account to be closed, the account holder will continue to earn and receive the points up until the actual account closure.

Bankwest had NO IDEA that it was a legal transaction, to purchase 'goods and services' by one cent transactions !! I explained how it was done, and the woman have never heard of it before. She made a particular point of clarification - 'so you buy your groceries at Coles and Woolworths, because you can pay one cent at a time, just to get the points ?' ..... "YES!"

Round-and-round again for a while, over my 'right' to do this ... not 'illegal' etc. etc.

Also, she said there are OTHER account closure notices currently being directed to other Bankwest customers !!!

She'll take 'all this' back to 'the team', and I'll be hearing back from them shortly ...