Booked a friend's flight now she wont pay me for it. What can I do?

[doobynuts]

I booked it online with my credit card. I thought that cancelling it would still give her the credit voucher as the flight is in her name. I will call Qantas tomorrow and find out

 

[nlagalle]

I booked it online with my credit card. I thought that cancelling it would still give her the credit voucher as the flight is in her name. I will call Qantas tomorrow and find out

Ok best bet is to call Qantas. You are the owner of the CC so it's your money.

 

[doobynuts]

Yeah I will call Qantas tomorrow and find out. hopefully all good.

 

[awilcockson]

Yeah I will call Qantas tomorrow and find out. hopefully all good.

This would be bugging me no end. I'd call them now, they are open 24 hours 13 13 13 (unless you have status, then you'll know the secret special numbers )

 

[lovetravellingoz]

Ok best bet is to call Qantas. You are the owner of the CC so it's your money.

Plus note that if anything is cancelled that was purchased on a credit card that the company (QANTAS in this case) will only refund the total amount to the original credit card.

This is done to prevent fraud.


So I would cancel, and then deduct any cancellation fees, booking fees etc from the $2000.

 

[straitman]

This would be bugging me no end. I'd call them now, they are open 24 hours 13 13 13 (unless you have status, then you'll know the secret special numbers )

You mean 13 1x XX :!:

 

[samiam]

Organise a hit

 

[jetlagger]

This would be bugging me no end. I'd call them now, they are open 24 hours 13 13 13 (unless you have status, then you'll know the secret special numbers )

Likewise! A similar situation happened to me as well, only partially refunded though..

Wish you luck.. Let us all know the outcome :!:

 

[Flashback]

This would be bugging me no end. I'd call them now, they are open 24 hours 13 13 13 (unless you have status, then you'll know the secret special numbers )

Shouldn't matter, once you punch in your QFF number it will divert you to the scummy department you deserve..:!:

 

[ronicat]

I purchased five family and one friend Qantas flights on the one booking months ahead for January and one person could not fly. Qantas told me that only the person whose name was on the seat (as distinct from the person who bought and paid for the ticket) could ask for a refund. When I rang and queried it again saying that it was my money that bought the flight I was told again that only the person whose name was on the seat could request the refund.
In the end the sixth person was able to reschedule work and fly with us.

 

[Flying Fox]

Hopefully it all gets sorted out to your satisfaction.

If and when it does, you will always have something to remind SWMBO about your better judgement.

 

[anat0l]

This whole thread brings up an interesting thing about what rights do people have over other tickets (i.e. if the person booking, paying for and flying on a ticket are different).

I know there was a bit of a "scam" or similar behaviour in the US where people would call up as representing (or even misrepresenting, i.e. saying they were) someone so-and-so, and cancel tickets that they had flights for (of course, all they did was say "I've got a flight coming up" and go from there). Some people have been caught in this trap.

But some people have legitimate reasons for delegating any of those roles. Good examples include corporate bookings, family bookings (if you had to cancel for one parent or one teenager, do these respective people specifically have to request cancellation?), group bookings (e.g. a troupe of friends or travelling band etc.), and so on.

Call Qantas to see what you can do. Hopefully they will not look unkindly on your story (I'm going to assume it's fair dinkum, so there is no malicious intent on your part). I'd also act fast - you never know that the mother and daughter aren't sitting around and making sure you won't impede on the booking.

Something like this might end up on Judge Judy if we were in the United States......

 

[chrisb]

Take it up with the daughter and threaten to cancel the whole thing unless it can be sorted out. She has the most to lose and hopefully she will get her mother into line.

 

[Kangol]

Slightly unrelated, but I used to work with a few people who also worked for Ticketek. They said that every concert without fail there would be a few patrons coming to the booth enquiring why their ticket would not scan at the gate (and hence not be allowed in).
Long story short, those patrons bought their tickets on ebay, the original buyers called up to say they had "lost" their tickets and new ones (with new barcodes) were issued to the original purchaser's address and they were inside enjoying the concert. Clearly it wasn't the right thing to do however legally there is nothing that could be done regarding those people who got ripped off. To add insult to injury, most of the time it occurred, it was for popular sold out shows where the ebay price was several times the face value... and obviously no more tickets were available on the day..

Lucky for you this situation is different - I'd take the advice that has been mentioned here (except the fraud part)

 

[harvyk]

If QF won't cancel the booking, take the matter to the small claims court. This is the sort of thing they where set up for. Ask the court to either force the friend to pay up, or force them to cancel the booking and you then refund the amount lest any cancellation fees.

The fact that the ticket is in their name, and yet paid with your credit card is a pretty good indication you had an arrangement with them (unless multi thousand dollar gifts was a regular occurrence between yourself and your friend), also any sort of emails \ SMS's might come in handy as well about now.

 

[The Rok]

I can't tell you what to do but I can tell you what I would do.

So long as the money was not going to bankrupt me I would just leave well enough alone and move on. I would give them both the tickets and make it perfectly clear (including to your wife) that they are not welcome in your home, not to call, nor to ever have any contact with you or any member of your family.

I would then go on to explain that it is below you to bad mouth or belittle someone behind their back, but should someone ask why you are not friends anymore then you will let them know, and that in addition should the day (god forbid) arise when they GENUINELY NEED FINANCIAL SUPPORT that you will NOT be there to assist.

I would finish by saying that you now know what the true value of the friendship really was, that it is disappointing and that you thought they were better than that.

From there I would accept it as a lesson learnt and never make the same mistake again.

Oh, and a little tip for the future…. NEVER DO BUSINESS WITH FAMILY OF FRIENDS.

(For those that have doubt, anything that involves $4,000 is business)

As hard as it sounds, suck it up, swallow it down, digest it, and move on…. of course, that all depends on the statement "as long as it was not going to bankrupt me"

 

[Moopere]

So long as the money was not going to bankrupt me I would just leave well enough alone and move on.

This would really stick in my eye though. I couldn't reward such bad behaviour with essentially free money.

I'd do as others suggested. Cancel, then refund. Subtract cancellation fees and hold the remaining cash until one of the pair came looking for it. Give them a copy of receipts/etc and the matter should be closed without recourse.

I'm sure the CC holder can do this. If not, for some weird reason, I'd make a quick inexpensive call to my solicitor (and keep his receipt) to find out my options. Not really CC charge-back territory I don't think, but maybe it would be a valid option.

 

[bat21]

I can't tell you what to do but I can tell you what I would do.

So long as the money was not going to bankrupt me I would just leave well enough alone and move on. I would give them both the tickets and make it perfectly clear (including to your wife) that they are not welcome in your home, not to call, nor to ever have any contact with you or any member of your family.

I would then go on to explain that it is below you to bad mouth or belittle someone behind their back, but should someone ask why you are not friends anymore then you will let them know, and that in addition should the day (god forbid) arise when they GENUINELY NEED FINANCIAL SUPPORT that you will NOT be there to assist.

I would finish by saying that you now know what the true value of the friendship really was, that it is disappointing and that you thought they were better than that.

From there I would accept it as a lesson learnt and never make the same mistake again.

Oh, and a little tip for the future…. NEVER DO BUSINESS WITH FAMILY OF FRIENDS.

(For those that have doubt, anything that involves $4,000 is business)

As hard as it sounds, suck it up, swallow it down, digest it, and move on…. of course, that all depends on the statement "as long as it was not going to bankrupt me"

Gee Rok, you are a far better person than me as even if wouldn't bankrupt me, I would still not let it go. In the end a trust was broken and that is always what sticks in my mind not the money.

What I would do is ring Qantas NOW, waiting until tomorrow or when you have time makes it a non important issue but when I rang Q, I would do a hypothetical and not mention names directly. I know from experience in my profession we always note customer files when a dispute becomes known and accounts are usually frozen pending the resolution. Of course, once you get the answer you want, hang up and call back within 5 minutes and cancel the flight. The money will always get credited back to the credit card.

Just an aside, a year ago I was up late at night and a special came up with Virgin which was too good to refuse so I booked the flights without checking with the wife as she was peacefully destroying the fittings in our bedroom with her snoring (no wonder I was up late at night). The flights were booked as two separate transactions as we both have separate FF accounts. A couple of days late, she realised that she would be overseas when this flight was due and asked me to change it for her. I called the hotline but they would not allow me to do it even though I had paid with my card and had all the reference numbers and they could see that both accounts were at the same address and phone numbers. Of course, it wasn't the same airline so not sure how you will go but that it why don't mention any names first.

BTW, Rok, you may be the concience of AFF

 

[Alanslegal]

Good luck to the doobynuts and whatever the outcome is, do let us know.

 

[jukebox333]

If you can't cancel the tix, the least you should do is to try and shift the flights to a time more conventient to you... oh, say January next year.

And while you are at it, give them both just 90 mins at thier destination before their return flight departs.