Bouquets for the FAs

[QF WP]

Excellent CSM (Donna Gallagher) on my BNE/SYD flight yesterday morning. After initially using the manifest for names for the breakfast service in J (12/12) she was then able to remember all our names thereafter including saying goodbye to us on disembarkation (in a different order)

 

[Vim Fuego]

Got a points upgrade on Sunday on QF651 Brisbane to Perth, Luke (CSM) and Ashleigh looking after the J cabin. Lady next to me in 3A got a tad upset after being told in a very professional manner by Luke that as the flight was 50 minutes from landing and she had consumed a reasonable amount of chardonnay that enough was enough. Ongoing conversation for the next 15-20 minutes as to why the decision was made, Luke handled the situation very well, including handing 3A a customer service card with his name for reference.

She continued to threaten to make a complaint, so to balance things up I sent an email to customer service Monday morning thanking both staff for their service and professionalism. Received an email today making note of comments and would be passed onto cabin crew management team

 

[willjd]

Much appreciation has to go to the crew and csm on qf154 on 4th August. In Auckland for work and get a call during the night that my son had been rushed in hospital in an ambulance, obviously booked the first flight back to Melbourne but the csm could see I was upset and the crew couldn't have been more understanding on the 4 hr flight. Son is back home now after all the excitement and on the mend. Sometimes op ups etc pale into insignificance and a friendly smile is all you need.

 

[kermatu]

Much appreciation has to go to the crew and csm on qf154 on 4th August. In Auckland for work and get a call during the night that my son had been rushed in hospital in an ambulance, obviously booked the first flight back to Melbourne but the csm could see I was upset and the crew couldn't have been more understanding on the 4 hr flight. Son is back home now after all the excitement and on the mend. Sometimes op ups etc pale into insignificance and a friendly smile is all you need.

QF's Trans-Tasman crews have always been top notch in my experience. And generally I think QF crews are excellent at the human touch when someone is in distress for whatever reason.

Glad to hear your boy is on the mend.

 

[samh004]

Couldn't find this thread on Friday when I wanted to post to it... so sent Red Roo a message instead

QF861 on Friday 21/8, Tim proved to be really attentive. Lately I haven't had greetings by name at meal services in Y, but he had a list of names in front of him, looked after me. He was also on my flight home QF438 on Sunday 23/8, but didn't really see much of him as he may have been in the main cabin and I was in J that flight, however the CSM and I think Paul (couldn't really see name badge) really helped me out as I was watching "Tony Robinson's Time Walks" during the meal sans headphones and completely missed what city he was in, and couldn't work it out from the landmarks he visited. So they watched it up the front for me to avoid it being re-played in the cabin and screwing everyone else's viewing experience up, and then told me the city. Never had someone watch a show for me to extract the information I wanted. :mrgreen:

 

[willjd]

QF's Trans-Tasman crews have always been top notch in my experience. And generally I think QF crews are excellent at the human touch when someone is in distress for whatever reason.

Glad to hear your boy is on the mend.

Thanks - Yep sometimes its when things go wrong you find out what people are really like. RedRoo - please pass on my thanks.

Another reason why i have 3 trips with QF booked in next few months - Auckland, Brisbane and UK for Xmas.

 

[boomy]

Was it Adelaide?

 

[JohnM]

Ryan, CSM QF566 PER-SYD Tuesday 1 Sept was excellent.

Chris(topher) in the F cabin QF7 SYD-DFW Wednesday 2 Sept was superb.

 

[kermatu]

Another excellent flight Akl-Syd. QF 144 on 4 Sept. Looked after by the truly lovely Melissa in the J cabin. She remembered me on boarding and gave me a very genuine welcome. Looked after everyone well on the flight best I could see. Was a full cabin too. The CSM was largely absent but Melissa handled it all just fine.

 

[wanderer_au]

Chantal (sp?) and Erica on my flight this morning SYD-CBR on my old nemesis the Dash 8, were lots of fun, and seemed to be enjoying themselves. They reminded me of what the FAs were like on the old Virgin Blue when it first started in the late nineties. Bouncy, big smiles and enjoying a chat with pax while keeping the F&B service moving on a short flight. It's good for Australia to have the flag carrier put on a good face on the run between our main international hub, and the national capital. Well done ladies.

 

[emeline]

I'm a bit late posting this but my last international flight from LAX-SYD on QF12 on the 6th of July in J was wonderful. I was given first class service by Graeme (spelling?) and Tracie. I very much hope they are on my flights to/from LAX in the coming weeks!

 

[alto25]

Sian + crew QF7 23/8. Flight was delayed more than 3hrs, but once on-board they provided great professional service!!

 

[kermatu]

At risk of sounding like either a relative or member of a fan club, I was very lucky to once again have Alison as CSM on a Jetconnect flight this week, with Becks serving in the J cabin. Superb service again. Alison remembered / recognised me, gave me a good seat on board and made sure I was looked after. It was greatly appreciated.

it started with a very nice gesture and effort from one of the hosts in the Sydney F lounge. I did not catch his name unfortunately, but the combination of his request to the crew and Alison's efforts turned a poor and tiring day into another great Qantas experience.

will be leaving feedback with specific flight details via the website later. I sure hope it gets to the individuals concerned.

Just a follow up to this but a new positive story in its own right. The Syd F host was Roger. I met him again this week and he remembered the story and asked me how it went. We had a good chat and he kindly gave me one of the last two spa slots (which were being held open as the flight to Dubai/London was 4.5 hours late, even though I was flying Cathay that night.) he thanked me later on for all my flying and custom, which was a nice touch.

 

[drron]

QF 61 today great service from all the crew with CSM Deborah.The perfect mix of humour,efficiency,service and humility.
Especial bouquet to the FA who came and told Gary Mehigan just before takeoff-"we have just had a call from Neil perry.He apologises for the food."
Gave my thanks to Deborah before landing.Some of the staff just before seat belt sign went on came up and shook hands thanking me.But they deserved the praise.

 

[Brettmcg]

Massive thanks to the CSM Sarah, CFAs Emma, Blake and Hikaru QF009 (MEL-DXB) 10SEP15 / CSM Paul, CFAs Jody and Sarah QF009 (DXB-LHR) 11SEP15 for their friendly, down-to-earth and very accommodating service. Made for another fantastic experience in the F cabin. Also to CSM Richard, CFAs Jane, Simone and Hadden on QF010 (DXB-LHR) 26SEP15 / CSM Stephen, CFAs Beau, Anji and Max on QF010 (DXB-MEL) 27SEP15 for equally outstanding service.

Having flown LH, BA, SK and A3 during this trip, the QF crews, food and product stood out as being miles ahead of these other "full service" carriers. Personally, I really value the ability of QF crews to engage and interact on a personal level, rather than at the superficial small talk-level usually found in aircraft galleys.

An outstanding experience overall.

 

[emeline]

Huge thanks to Kim in first class on QF11 on 29/09. Made my very first experience in first an unforgettable one. The other crew in the F cabin were also fantastic but unfortunately I cannot remember everyone's names. Also a general thanks to Qantas for the points upgrade. I assume upgrades are all selected by some sort of computer system, but nonetheless I am extremely grateful for the opportunity to fly in first class.

 

[Mattg]

A big thanks to ADL-based CSM Sarah Lamz and the other 2 FAs looking after the Business cabin on QF589 BNE-PER on Wednesday (30 Sept). The service was exceptionally good and Sarah in particular was very friendly.

 

[Anna]

A special mention to CSM Troy and FA Miroslav on QF 663 on 12 Oct. Excellent service, courteous and professional treatment of infrequent flyer, mobility-impaired pax in J and still finding time for special treats for me in row 4.

 

[emeline]

I believe I have met three of Qantas' best staff in the past 24 hours. I landed this morning in SYD on QF12 - Lisa and Travis in the F cabin were phenomenal. I was feeling a little ill for the last couple hours of the flight - Lisa was the sweetest and most caring flight attendant I have ever had the pleasure of meeting. It's never fun being sick on a plane, especially when you're on your own, but the crew this morning were super wonderful in taking care of me.

After I disembarked and cleared customs I started to feel significantly worse, and Poppy at the QF transfer desk was amazing. She looked after me and escorted me to the airport doctor to get checked over and to obtain a clearance to fly. I was tired, miserable and feeling a little alone after returning from visiting my partner in LA but Poppy was just wonderful - I really appreciate the care she gave me.

I'm now safely home tucked up in my own bed, thank you Qantas. My family and friends always ask why I'm so loyal to Qantas - but the service and care I received over the past 24 hours explains why. I cannot sing high enough praises for these three staff members.

 

[PaulST]

Great service from the Y cabin crew on QF423 on Oct 10th and QF452 the following day. Everyone was friendly and chatty and I feel that this is especially impressive given that we (myself and the rest of the cattle) were flying in Y. It's well and good to get service for the high paying J and F pax, but I think it demonstrates a good attitude towards your customers when even the lowliest are treated well.
Having just returned from the US where I flew several domestic flights in First class, I would have to say that I get treated better flying Y with QF within Australia. Even a personal greeting by name (yes I know they're just reading off the boarding pass) makes you feel a little special inside.