Bouquets for the FAs

[juddles]

Tonight (last night?) I arrived in SYD after some long travel - 4WD...UIB-EOH..taxi..MDE-BOG-SCL-SYD. Got on QF554 (19th Sept) for the last leg SYD-BNE. After travelling for over two days was tired sick of travel/airline food/etc. Got on QF554 and saw that there was no individual IFE (even travelling in J) which was disappointing as I was beyond bored and just needed to get through that final hour+ of flight.

I didn't want the meal - too much airline/lounge food - so just wanted a cup of tea.

The lovely lady serving me (I did not catch her name - but think she was the CSM) was professional and delightful. I was greeted upon entering the aircraft, again thanked after boarding (P1 touch?), and despite me just asking for a tea, she made great effort to offer me anything else that would make me happy. And the tea was hot - thank you also to the QF system!!

Without her that last flight would have been a let-down due to the hard product. But she made up for it triply - she is essentially what keeps me so loyal to Qantas. Those staff that are professional, warm, real, delightful.

As an aside, I am a big Avianca flyer too. As a top-tier FF with them, they send me each year a little booklet of "comment cards" - they are small and easily kept in a travel wallet - they make it easy when comments are felt needed to just jot a few details down and hand it in. IMHO a great way for the airline to get feedback.

Anyway, to that lovely lady - thank you!! Made me feel great to be back

 

[drron]

Well bouquets all around for QF 528 SYD-BNE today.
First Jacqui at checkin-friendly and efficient with a lovely smile.
Priority boarding worked.
CSM Bernadette and FA Belinda were very good.Kudos to Belinda for getting all the school holiday kids boarded quickly with a smile and a laugh.
So we left on time and arrived on time.
Then to BNE baggage handlers with our bags out first as we arrived at the caroousel.
And even for the first in ~ 10 QF flights mrsdrron got her Sauvignon blanc.
Then to the Captain who as we arrived at the gate personally complimented the cabin crew for getting them in the air to claps and cheers from the passengers.
flying doesn't get any better than this.

 

[codash1099]

Exceptionally friendly service from Raechel on QF581 on Wednesday 19th. I'd been on the go for nearly 40 hours flying IAH-DFW-SFO-SYD and was a bit tired and grump by the time I hit the last leg to PER. Raechel quickly eased the pain and that last leg was enjoyable almost entirely due to her.

 

[kermatu]

The death of this thread would seem to reflect the absence of Red Roo from the forum. Seems kind of pointless to post as a result. But I did want to acknowledge some crew members on a flight yesterday. AKL-MEL, CSM Emma and J cabin attendant Sarah - were exceptional. A light J load so there was a bit of time to chat with passengers. Service was quick, efficient, and with regular walk-throughs to see if we needed anything else. On a 3 hour 45 min flight I reckon they only spent 15 minutes off their feet to have a chat or quick meal themselves.

I've flown with Emma a couple of times which no doubt helps but the service from both to everyone was excellent. Emma also went back to the Y cabin early on with express cards (pointless these days) and the good quality J headsets for I presume WPs and above.

But absolute best of all, they both turned back every single Y passenger who came up to use the J toilet (no curtain, of course) - with a polite but clear instruction to go to the back. Even two kids whose Mum had told them to come up front (can't blame the kids, but they were still walked all the way back by Sarah). Sounds petty (and I probably would have been annoyed if I was in Y and saw the toilet barely used) but I thought it was terrific. Great example to all.

 

[QF WP]

Or it could be that some of us are flying QF less and therefore nothing to post...

 

[kermatu]

For what it is worth - want to comment on two great staff members in the domestic J lounges.

First, a mature gentleman who works in the SYD lounge, but whose name I keep missing. Always helpful, wandering through the lounge offering coffees and drinks.

Second, Melanie in the MEL lounge. Friendly, efficient and no-fuss. For the first time in ages the lounge was quiet so was able to have a couple of chats with her at the bar.

Great staff make such a difference to the travel experience.

 

[RichardMEL]

Great crew, specially CSM on BNE-MEL the other night.

There were 5 of us in J (a rare flight indeed to not be full of upgrades and staff ) on this Sat evening service so it was quite relaxed.

One pax in row 1 had some sort of a request for peace so he could nap and apparently an aversion or sensitivity to light so he sat with sunnies on and napped. Full credit to the CSM and crew who dimmed the lights in J a lot and turned just about everything off in the galley as soon as they could but still do their jobs so he was able to relax the most.

Service was great though (easy with only 4 active pax ) but I was impressed with the thoughtfulness and concern to make things as easy as possible for the one pax. He was very grateful when we landed.

(CSM also loved my "Final 767 flight" shirt too so bonus points there )

 

[ausfox]

The CSM and J attendant last night on QF489 did an excellent job of welcoming all passengers. They then continued a cheery service for the J cabin which I appreciated enormously after an exhausting day driving around the New England district. They jolted me from my indulgent fatigue. Keep it up folks.

 

[njba]

For what it is worth - want to comment on two great staff members in the domestic J lounges.

Am I right in thinking that most of the lounge staff are not qantas employees as such but rather employees of the contractor that provides the longue services? I imagine the only 'true' QF employees are the staff on the front desk?

 

[kermatu]

Am I right in thinking that most of the lounge staff are not qantas employees as such but rather employees of the contractor that provides the longue services? I imagine the only 'true' QF employees are the staff on the front desk?

Probably right, but as I have seen the same staff stay on despite contractor change, it's not so cut and dried. But posting in this thread is now as pointless as leaving feedback on the website, so all irrelevant. I may still do so, simply for the benefit of other pax or in the rare event someone who knows the individuals happens to be on the site.

 

[coriander]

I threw a bouquet at an FA using Twitter and received an acknowledgement from a QF social media person very promptly.

 

[OATEK]

I threw a bouquet at an FA using Twitter and received an acknowledgement from a QF social media person very promptly.

Given RedRoo has formally departed I would expect the best way to make the Bouquet delivery count would be via Twitter.

 

[njba]

Probably right, but as I have seen the same staff stay on despite contractor change, it's not so cut and dried. But posting in this thread is now as pointless as leaving feedback on the website, so all irrelevant. I may still do so, simply for the benefit of other pax or in the rare event someone who knows the individuals happens to be on the site.

Oh, please don't stop! Whether or not word ever reaches QF (or even if they care) people who go above and beyond deserve to be recognised, even if that recognition is just on a lonely internet forum.

 

[QF WP]

QF 582 PER/SYD 29/3

CSM Andrew Smith handled the full j first aisle of the A332 by himself, stopping and chatting with everyone from brusque bizoids with attitude to the retired couple in Row 8 and even me. He kept water topped up as well as wine and even slipped me a spare ice cream. A delight with whom to fly.

 

[BenSQ380]

QF108 PEK/SYD 17/4

Nathan in Y. Recent recruit. Absolute gun - great personal attention to all. If you're unlucky enough to be in Y on a 332, 333 or 747 hopefully you'll be lucky enough to have Nathan looking after you.

 

[njba]

I'd like to acknowledge the best flight crew I've ever experienced: CSM Brett and FA Kaylie (and honestly, all the J FAs we came across) on QF127 earlier this month. I've never been better treated than I was on that flight and will remember it forever. I had a chance to talk to Brett and his passion for his work and for good service was incredible and moving (and a bit inspirational). I wish QF had more people like the crew of QF127.

 

[JessicaTam]

I'd like to acknowledge the best flight crew I've ever experienced: CSM Brett and FA Kaylie (and honestly, all the J FAs we came across) on QF127 earlier this month. I've never been better treated than I was on that flight and will remember it forever. I had a chance to talk to Brett and his passion for his work and for good service was incredible and moving (and a bit inspirational). I wish QF had more people like the crew of QF127.

If that is the same CSM Brett who I have had in the past I heartily agree.

 

[QF WP]

The pity now days is that Red Roo isn't following this thread any more, so nothing is being passed back to the crew via that channel - hope people are putting it either on FB, Twitter or via the website.

 

[juddles]

Hey there all, I know that without RedRoo the effectiveness of this thread is much reduced. So I tried to access the "Contact Customer Care" form via the website, but this produced an error.

 

[juddles]

With this result: