Bouquets for the FAs

[QF WP]

Bouquets for the CSM's on my two flights Wednesday (QF501 BNE/MEL and QF634 MEL/BNE Paul Turner IIRC).

I had to pick my jaw up off the floor when the CSM introduced herself to all of the J pax (6 of us) prior to take-off (I didn't catch her name in the announcements and her name tag was partially obscured by her coat, started with C). She was very efficient with the service and even managed to get time for a tea refill prior to descent.

But even better was my return flight. 12/12 J pax and Paul (who I'm sure I had on a flight within couple of months ago) explained the meal choices, offered suggestions on wine and was able to have a bit of a chat. He said goodbye to us all by name as we deplaned.

 

[kermatu]

Great job by the crew of QF615 BNE-MEL on Monday. Headed by CSM Melissa. She made a point (early in the flight) of introducing herself to status passengers. When we experienced an approx. 45 minute delay she came around to the business cabin to explain why (a good 15 minutes before the flight deck advised everyone). Initiated a full round of drinks offering and had the Y cabin team do the same (soft drinks) for all of Y. Status pax in Y were also well looked after. Really top notch service.

 

[JessicaTam]

Great job by the crew of QF615 BNE-MEL on Monday. Headed by CSM Melissa. She made a point (early in the flight) of introducing herself to status passengers. When we experienced an approx. 45 minute delay she came around to the business cabin to explain why (a good 15 minutes before the flight deck advised everyone). Initiated a full round of drinks offering and had the Y cabin team do the same (soft drinks) for all of Y. Status pax in Y were also well looked after. Really top notch service.

I second that.

 

[Cool Cat Phil]

QF29
MEL > HKG
Y Cabin.
19th June 2016

Despite being an entirely full flight, I would like to once again send a huge shout out to the entire cabin crew for a terrific flight where myself and Lady Cool Cat had the pleasure of being on.
A great dynamic of crew who were both engaging and hospitable to many of the passengers on board.
I would particularly like to send a special round of applause to Kris ( CSS ) and Vicky ( a former domestic CSM who now works on international as a FA) who amongst the various topics of conversations we had including destination tips and advice to Home Insurance Providers to University Education, the conversations developed into something like a coffee catch up on a Saturday morning with close friends.
It's this type of service that really personifies the great service that Qantas is reknown for.

And arriving into Hong Kong an hour ahead of schedule with fantastic views upon arrival made this flight yet again a thoroughly memorable one.

 

[njba]

Not quite a FA, but a big nod to Maria, the Barista in the MEL QP. Personable, efficient and someone who makes earlier starts much more bearable.

 

[kermatu]

Emma, the CSM on a Jetconnect service AKL-MEL last week was fantastic. I was in Economy but very well looked after. The usual (but still greatly appreciated) J headphones and express card, greeting, and sneaky drink or two from the front.

Bright, personable and great to chat with.

 

[v1nce007]

Not quite a FA, but a big nod to Maria, the Barista in the MEL QP. Personable, efficient and someone who makes earlier starts much more bearable.

Agreed. Always has time for a friendly chat while you're waiting for your coffee.

 

[PaulST]

Gary (or Greg) on QF25 SYD-HND on Saturday night was fantastic. I think he had the second half of the upstairs J cabin.
Friendly, smiling, delivered the food promptly (I was at the back of the J cabin in 16K) and removed it as soon as I'd finished. My wine was filled frequently and multiple courses of dinner were offered (which I mostly declined since I'd eaten before in the Flounge. He referred to me by name the entire flight, including when I was deplaning.

A real asset to the airline and certainly a reason for me to fly QF again (especially as I've now flown in all of their cabins except F and I'm keen to try other airline's Js).

 

[Hvr]

QF23 Wed 10 Aug in J, I was tired and went to sleep immediately after take off. When I awoke several hours later the FA informed me that my prebooked meal was available when I wanted it.

After I consumed it I went back to sleep until the announcement that we were 15 minutes away from descent and that it was time to prepare the cabin for landing.

Unfortunately I didn't get his name but I certainly appreciated his being proactive.

An a side note I heard that a passenger in Y was in handcuffs after allegedly consuming alcohol he wasn't entitled to consume. Didn't see any police waiting at the arrival gate so might have been a very lucky person.

 

[drron]

FA on QF525 BNE-SYD on Sunday 7/8.Had taken his jacket off so no name tag.
Great service with just the right amount of humour.

 

[Hvr]

QF24 departing BKK 18 Oct. Barry (CSM) ran the plane with a gentle sense of humour, support for the staff and genuine interest and knowledgeable interaction with customers.

Greeted me by my first name (as per the preference listed on my profile) and the flight home in J was set for a great night. I slept well after a great dinner and awoke when the call to prepare cabin for landing was made.

The plane was packed and Barry helped with serving etc to ensure the cabin ate in a timely manner. Basically he set the example on how to serve customers with a string customer service focus.

The next flight on QF417 also had great staff with Danny interacting very well with the J passengers as he served breakfast. His Japanese language skills were utilised with several Japanese speaking passengers in the cabin and they seemed very appreciative.

Just a pity this crew can't do priority boarding properly. I was first in the Priority line and as an elderly pax was being boarded the regular line commenced boarding. Total fail but as I've mentioned before it's not something Qantas seems to have any interest in doing properly.

 

[JessicaTam]

QF24 departing BKK 18 Oct. Barry (CSM) ran the plane with a gentle sense of humour, support for the staff and genuine interest and knowledgeable interaction with customers.

Greeted me by my first name (as per the preference listed on my profile) and the flight home in J was set for a great night. I slept well after a great dinner and awoke when the call to prepare cabin for landing was made.

The plane was packed and Barry helped with serving etc to ensure the cabin ate in a timely manner. Basically he set the example on how to serve customers with a string customer service focus.

The next flight on QF417 also had great staff with Danny interacting very well with the J passengers as he served breakfast. His Japanese language skills were utilised with several Japanese speaking passengers in the cabin and they seemed very appreciative.

Just a pity this crew can't do priority boarding properly. I was first in the Priority line and as an elderly pax was being boarded the regular line commenced boarding. Total fail but as I've mentioned before it's not something Qantas seems to have any interest in doing properly.

I had the same aircraft and crew following Hvr's SYD-MEL flight, and I would agree totally with his opinion of Danny.

 

[Shamrock55]

Alberto, cabin manager on QF756 ADL-SYD yesterday. Great sense of humour which made all the announcements fun, took the time to really read everyone's boarding pass as he welcomed us on board, and gave me particular service as a platinum flyer. Lovely guy and a credit to Qantas.

 

[Anna]

Nicole on QF94 on 2 September was an absolute gem. Proactive service, coming round all night offering water and attending to other requests. In fact all the crew in that section of the cabin were great, as was the CSM. But special thanks to Nicole for going above and beyond the normal level of service and really doing a great job.

 

[teamhamsandwich]

Massive props (Pardon the pun) to the team on QF130 on 4/9. They had an unruly drunk Australian passenger who was yelling and throwing punches. The poor staff had to handle him while PVG security took forever to come. I believe one FA got a knock and had to spend the rest of the flight out of action. They handled the whole situation amazingly.

The drunk guy eventually got wheeled away in handcuffs. I truly hope he had a great night a Chinese prison cell.

 

[PaulST]

Massive props (Pardon the pun) to the team on QF130 on 4/9. They had an unruly drunk Australian passenger who was yelling and throwing punches. The poor staff had to handle him while PVG security took forever to come. I believe one FA got a knock and had to spend the rest of the flight out of action. They handled the whole situation amazingly.

The drunk guy eventually got wheeled away in handcuffs. I truly hope he had a great night a Chinese prison cell.

Hopefully the Aussie embassy doesn't intervene too quickly!

 

[codash1099]

QF777 on 4/9 in J, with the IFE playing up in at least a few seats. Claire (who may have been the CSM) spent quite a bit of time trying to get it going, including, without my asking, organising a seat swap if I wanted it. Really great service and a great personality too.

 

[Jacques Vert]

Paul in the W cabin on QF25, 5/9/16 was excellent.

In fact all of the crew were great, but this guy is a star. Thanks for an excellent flight.

 

[samh004]

This is a rather late addition to this thread, but on Saturday 20th August I was on my second of 3 flights that day, Sydney to Alice Springs, QF790. As I always do, I sent my flight log book up to the coughpit to get an autograph and on its return the FA stopped to chat with us for 10 minutes or so before landing. It was a really personal talk about travels and whatnot and she really is an asset to Qantas.

Unfortunately, as always, I didn't catch a name, but it was a 737 and the flight was lovely, so I'm sure if someone is reading this who can action something, any of the FA's working that flight were great.

Our party were in 4ABC

 

[parsonstrish]

QF123 9/9 Mike in business. What a star, worked hard kept his calm & humours manner.

QF972 sat in business 2c heard the csm welcome each passenger by name with smile, little chat with some, full plane 11/9, such a difference to AA. From my hearing observation, passengers appeared to reply back, very nice personal touch.