Bouquets for the FAs

[ozbeachbabe]

From what Brett said, he already tried that but the FA at the gate was not interested in fixing it.

My understanding was the OP used his ff card to board & the docket that printed out had "14B" on it which I'm guessing he then queried with the F/A but didn't take it up with the ground staff member at the desk who oversees the flight departure ie the CSA/gate agent. Once you go onboard the aircraft and the flight is full there is very little the CSM can do at that stage of the game with no other seats to move you to.

The F/A's just scan and board passengers, anything beyond that needs to be actioned by the gate agent/CSA departing that flight. If there is any discrepancy with seating it should be sorted out before boarding as they may be able to swap the pax back to their original seat if the new occupant hasn't yet boarded. Alternatively they may be able to get them another seat as sometimes other pax pre-allocate seats but noshow so if it's still outside 15 minutes prior to departure those seats would not yet have been given to any standby pax.

I am curious what would happen if - after receiving the new boarding pass (and effectively been checked in by the gate) - and the FA was not willing to fix the problem, what would have happen if he'd gone back to customer service to talk to customer service about it. Would they have to deplane everyone because a checked in passenger had effectively unchecked themselves (albeit temporarily)?

The OP had already done OLCI so scanning his card at the gate doesn't mean he's checked in again it would just show him as having boarded the flight. The airline certainly doesn't need to deboard a planeload of passengers because one pax is discussing a seat issue with the CSA nor has the passenger "unchecked themselves".

The gate agent may choose the 'deboard' the passenger until the situation is rectified however the status of the pax would revert back to checked in but not boarded. If after all that a passenger decides not to travel the CSA would offload them & arrange for the checked luggage (if any) to be offloaded.

While the granting of 5000 points for Brettmcg was good, it again points to a fundamental failure of QF that a check-in / lounge / gate agent can override a premium passenger preference for what (at least appears to be) is a non-operational reason.

I think it was accidental as it's easy enough to do. I don't believe any staff would deliberately move a WP out of row 4 to not only an exit row but an exit middle seat. They could've been trying to move 24D to 14B & done a typo. If staff have to seat change people they can always put a comment for the gate agent so they can reprint the new boarding pass at the gate. In any case if a pax tried to board with the old boarding pass it would reject at the gate & the F/A's would refer them to the CSA.

 

[Cool Cat Phil]

7th Nov 14, QF63, SYD > JNB
PE cabin.

I would just like to express my heart-felt appreciation for the entire Crew on my flight Yesterday, who I felt demonstrated a tremendous love & passion for working for the flying Kangaroo!

Lead by The CSM, Fidelma Fisher, I witnessed an entire cabin crew really going the extra mile, by actively engaging with other passengers, willing to offer little luxuries to those seated in Economy such as the thicker blankets that are offered in PE, or the noise cancelling headphones or more pillows.
The entire crew were constantly smiling for the entire 13.5 hour sector over to JNB, constantly doing the rounds offering more food & drink between meal services & offering to chat to passengers like myself in the galley areas who, well , just looking to chin-wag.

I would also like to show my appreciation to Greg Gold, The Customer Service Supervisor ( CSS) within the PE & Y cabins who constantly approached me asking me if he could get me another drink or snack & was an amazing member of crew who showed real passion & enthusiasm for his job.
I asked Greg if he knew if the flight was likely to pass over the Antarctic Ice sheets & he was immediately on the case by calling up the flight deck to ask the pilot what the likely hood would be.
Within 5 minutes, Greg returned to inform me that in we were heading South to the 22nd parallel & that in 3.5 hours time some ice sheet action might be visable. Greg informed me that a member of crew would come to notify me should some good ice action be seen as I decided to move from my allocated seat to the middle aisle .

And right on T, a member of crew did approach me to inform me of the passing ice sheets below, who suggested I go to the emergency exit galley between PE & J to get some better viewing, as where I was seated in PE the wings of the 747 pretty take up most of the good viewing over the windows of this cabin.

I had a great chat to Many of the friendly & outgoing crew members whilst looking out at the ice sheets & the crew members were more than happy to share their stories of the various sectors flown by Qantas over the years.

Fidelma, even showed me some of the awesome photos she has taken over the past few months on her own iPad ( plus a few pictures of her cute pet Pug ) whilst completing numerous journeys on the QF63 sector & let me say her photos were absolutely amazing .

It was great chatting to Fidelma about QFi, and It certainly came across to me that some green shoots are appearing within the business & that crew were positive & upbeat despite the challenging past 18 months.

Upon departing in JNB both Greg & Fidelma shook hands with me & thanked me for flying with QF . Now I know that is the standard greeting to high status Passengers , but to me shaking hands with me showed it was a real genuine Thank you & not just going through the motions.

Without Doubt , I experienced some amazing service yesterday, & if I had to rank the service out of 100, it would be off the scale, but to me what was the foundation of this great service was having two leaders whose passion & enthusiasm for working for Qantas was contagious to not only other cabin crew , but passengers too!

I was amazed at the loyalty & experience that that cabin crew in this sector had , Greg had 18 years flying experience with Qantas ( Greg informed me with a bit if a laugh he was the second least experienced staff member onboard yesterday's flight) & Fidelma had clocked up 30 years experience flying for Qantas , it was certainly apparent to me that if you were to total the entire cabin crew's loyalty to Qantas together it would easily surpass 200 years flying experience.

Well done Qantas for a highly memorable flying experience yesterday & i just wanted to highlight what amazing leadership qualities your CSM & CSS have along with the shining ambassadors the entire cabin crew demonstrate as employees with Qantas.

 

[sanne]

Over the last few years I have flown many long haul flights in PE & now J for leisure with Qantas. I echo everything you have said in your post Cool Cat Phil. At the end of every flight I have always felt that nothing could have been better. They are always my first choice, just wish I didn't had to sometimes fly with other airlines since Qantas doesn't always service my route. Neither Emirates, Cathay or BA ( which are the alternatives I have used recently ) come close to the attention to detail of making sure it is as comfortable a journey as is possible, with courtesy and good humour. Well done Qantas!

 

[Fifa]

PER-KTA-PER today on QF908 & QF909.
12/12 in J on the way north and 4/12 southbound.

CSM Lewis and FA Hayden were fantastic in every way and obviously love their jobs.
They are a credit to Qantas.

 

[UpInTheAir:)]

I had a wonderful flight attendant (Jon) on my flight to Perth this week (QF485 Monday J).

I haven't flown QF to PER for a long time (the guarantee of champagne and a bed on VA has been too large a temptation) but I have to say Jon has reminded me of the quality of service that QF can provide. He was fun, attentive, engaging and enthusiastic.

It is great to see FAs who still enjoy being FAs (or at least can fake it well )

Thanks Jon xx

 

[QF WP]

I can understand why Jon was all of those things UpInTheAir - he had you for a pax

 

[UpInTheAir:)]

I can understand why Jon was all of those things UpInTheAir - he had you for a pax

You are too kind QF WP but I'm sure it was just him... It was a sleepy morning flight (so not the bubbles talking ) and Jon went out of his way to offer blankets and pillows to all the pax, respected people that wanted to sleep and cheerily provided refreshments to others.. I did feel special but I'm sure I wasn't the only one

 

[Anna]

FA Shannon and CSM Nelson on QF826 from MEL to CBR on Wednesday. Great service, and much appreciated that they brought me a cup of tea in Y on a "no hot drinks" sector. This is the kind of small gesture that VA doesn't ever do for me on board.

 

[drron]

Best QF CSM we have flown with on QF525 today(5/12) from BNE.
Personal greeting to all when boarding.Made all the young kids happy.Witty and charming.Then very efficient with the lunch service.To top it off when she learnt we were spending the weekend with our young grandkids she went down the back and brought pack 3 kids amenities packs-they were well received.
Susan was her name and she should be a QF role model.Have sent messages to Red Roo and Customer Services.

 

[UpInTheAir:)]

Robert Qantas Club Perth.. Superstar

 

[QF WP]

The reason why he's a superstar?? ODU...re-booked a delayed/cancelled flight?

 

[UpInTheAir:)]

The reason why he's a superstar?? ODU...re-booked a delayed/cancelled flight?

Very efficient with a points upgrade for my mum all with a sense of humour.. then calling front desk for me to let Mr Up in (as I had accidentally stolen his card and boarding pass )... it was all in the way he did it.. smooth, efficient, and fun

 

[clazman]

QF 1117 PHE to Perth 10/12 ... I have to say off all the flights I have done in recent years they were probably would have the youngest average age of the crews but excelled in their service. The 4 girls in the main cabin were happy, good looking and everything was done with a smile. Even when someone vomited, they didn't cough about cleaning it up... they more concerned with was this person okay. Thank you to the FA for yesterdays flight

 

[Canny man]

Qf2 Dubai to Sydney arriving 10th December has got to be one of the best flights I can remember. It wasn't just that we were in F -which is always going to be fun and memorable. More it was the crew in the F cabin. They were superb and took the service to the next level. Everyone was helpful but Martin in particular and Jorge were the ones that stood out and are a credit to Qantas and their profession. From the moment we boarded to the final goodbeyes as we left the plane there was discrete, personal and frendly service on hand - delivered with good humour and amazing attention to detail. I don't think Martin ever allowed my champagne glass to register 'empty' until I admitted defeat and shifted to coffee.....I come across a lot of great crews, but this has to be the best yet.

 

[BD1959]

QF694 Dec-11. Best crew in months. Every single crew member had a smile, most had a joke or a request with a light-touch.

A short sector but a reminder that when QF get it right, they cannot be beaten....and they turned a 15min delay into ADL onto a 10min delay on departure.

Positive feedback given to CSM.

Regards,

BD

 

[ReLoad]

Steven the CSM on QF443 today. It was his and my last flights on a QF 767.

He has been on them since 1989.

I know its not the QF tag line anymore, but guys like him are the reason I fly QF.

 

[ChrisGibbs]

QF12 LAX-SYD Service departing LAX Wednesday 10th December. Excellent service from Michael who was one of the FA's in First. Michael's quality of engagement was second to none. Probably one of the best if not the best FA's I've been onboard with over 20+ yrs of flying with QF... Sent a note to the P1 desk to pass on a Bravo Zulu to Michael.....

 

[ajaaay]

I flew QF108 departing JFK to LAX on the 13th, we had a wonderful guy his name was jimmy he was super polite to me and who I was travelling with(there was 6 of us). Whenever he walked by he always checked how we were, asking if we wanted anything, it made for a pleasant flight!! He was super happy and it really made the flight that much better.

We than flew QF94 from LAX to MEL and there was Sharon, she was also the same incredibly helpful and nice and easy to approach which made it just that much easier to talk to and ask for things, especially at that time at night, we were only flying economy so it was really nice.

 

[Flying mermaid]

I didn't want to start a new thread, so can I take this one a little off-topic and give a bouquet to Qantas Loyalty and in particular Ashley. I approached Lesley at a coughtail party and then at her suggestion e-mailed her. She delegated Ashley to look after me. He has been fantastic - took all my little complaints on board, obtained feedback and explanations and fixed what he could. To cap it all a bottle of wine and Christmas wishes arrived today. I don't consider myself a particularly important customer (or even frequent in terms of this board), so was blown away by the care.

 

[QF WP]

I'm sure Red Roo will pass on your bouquets Flying mermaid - I'm sure they know Ashley