lovestotravel
Senior Member
- Joined
- Sep 18, 2008
- Posts
- 7,002
So some heavy discounts in J again, to match the QF sale, but you can travel alone
I know I said I won't be flying VA that much, but at the almost 1/2 price fares, it's too hard to say no... I don't really need the SC's or the points but it's still a nice way to travel for the price.
I have cancelled a few more of my points+pay redemption flights, and booked in J now for MEL-CBR-MEL and changed my flight time to avoid the E Jets......
Two totally different experiences over the weekend
MEL-OOL - Dinner Service - Lounge very busy in MEL - Still displaying the "lunch" sign, soup was great, hot dogs great and pizza was taken away by a staff member, which I think is a great touch! A little more hot food and less hot dogs would be great, I am still saying a rice and curry type dish, is cheap and easy to maintain!
8/8 seats full in J, not sure why I was moved from 1A - I actually received a call from Virgin, about an UN-related matter, earlier that day, as pretty much a pointless call as all my questions were not answered. Simply training someone to call the customer MR. lovestotravel doesn't make it any better. I lost track of how many times he said MR. lovestotravel.... But I guess the call was nice as it wasn't expected!
Priority boarded worked well as always
That aside, the CSM was hopeless and sloppy and all over the place. Slamming every single door shut and could hardly hear her when speaking! Food presentation was sloppy as best, the tomato potato type dish was yummy, but was splattered all over the side of the dish and tray. I was going to take a photo but didn't.
Drink service was poor and this CSM was really a mess! She was rushing around before landing like a headless chicken, and ended up dropping a bottle of wine which smashed and then had to be cleaned up.
OOL-MEL Snack service - Wow what a difference this flight was, I am emailing Virgin tonight about the outstanding service from Sarah the CSM. I was sitting beside the biggest wanchor I have ever met. Fully decked out in clothes meant for a 20 year old, but he was pushing 40. Very demanding and his cough (which I think was fake) when I was trying to sleep was great, so I made sure to visit the bathroom several times, simply so he had to move his tray table, and everything else he had shoved into the seat pocket. I did this mainly as he was so rude and demanding to the CSM. He's not from here as he had no status or FF number on his boarding pass..... :mrgreen:
That aside, OOL lounge - Hurry up, it looks a few weeks off though
Priority boarding - Great work again
Was greeted very nicely and welcomed back
7/8 seats filled in J
No mocktail offered, just water, I didn't ask why
Digiplayers handed out after the meal service, different to every other flight, but it makes sense
Wine kept refilled, along with my water
The meal was cheese, grapes and a tiny muffin, but I was still full from a very late breakfast
The CSM was outstanding to all customers, and was very professional and is exactly what a CSM in the J cabin should be like. She was very much like J service on SQ but with a real smile!
A huge difference between the two fights and of course, simply based on the crew member
I know I said I won't be flying VA that much, but at the almost 1/2 price fares, it's too hard to say no... I don't really need the SC's or the points but it's still a nice way to travel for the price.
I have cancelled a few more of my points+pay redemption flights, and booked in J now for MEL-CBR-MEL and changed my flight time to avoid the E Jets......
Two totally different experiences over the weekend
MEL-OOL - Dinner Service - Lounge very busy in MEL - Still displaying the "lunch" sign, soup was great, hot dogs great and pizza was taken away by a staff member, which I think is a great touch! A little more hot food and less hot dogs would be great, I am still saying a rice and curry type dish, is cheap and easy to maintain!
8/8 seats full in J, not sure why I was moved from 1A - I actually received a call from Virgin, about an UN-related matter, earlier that day, as pretty much a pointless call as all my questions were not answered. Simply training someone to call the customer MR. lovestotravel doesn't make it any better. I lost track of how many times he said MR. lovestotravel.... But I guess the call was nice as it wasn't expected!
Priority boarded worked well as always
That aside, the CSM was hopeless and sloppy and all over the place. Slamming every single door shut and could hardly hear her when speaking! Food presentation was sloppy as best, the tomato potato type dish was yummy, but was splattered all over the side of the dish and tray. I was going to take a photo but didn't.
Drink service was poor and this CSM was really a mess! She was rushing around before landing like a headless chicken, and ended up dropping a bottle of wine which smashed and then had to be cleaned up.
OOL-MEL Snack service - Wow what a difference this flight was, I am emailing Virgin tonight about the outstanding service from Sarah the CSM. I was sitting beside the biggest wanchor I have ever met. Fully decked out in clothes meant for a 20 year old, but he was pushing 40. Very demanding and his cough (which I think was fake) when I was trying to sleep was great, so I made sure to visit the bathroom several times, simply so he had to move his tray table, and everything else he had shoved into the seat pocket. I did this mainly as he was so rude and demanding to the CSM. He's not from here as he had no status or FF number on his boarding pass..... :mrgreen:
That aside, OOL lounge - Hurry up, it looks a few weeks off though
Priority boarding - Great work again
Was greeted very nicely and welcomed back
7/8 seats filled in J
No mocktail offered, just water, I didn't ask why
Digiplayers handed out after the meal service, different to every other flight, but it makes sense
Wine kept refilled, along with my water
The meal was cheese, grapes and a tiny muffin, but I was still full from a very late breakfast
The CSM was outstanding to all customers, and was very professional and is exactly what a CSM in the J cabin should be like. She was very much like J service on SQ but with a real smile!
A huge difference between the two fights and of course, simply based on the crew member
It's not something exclusively Virgin, and the fact it is being picked up is more a sign that an ever increasing amount of members are using Virgin Australia Domestic Business.
)
