Calling HPClub from overseas / ADL misposting issue

[JohnK]

Did anyone else receive a receipt from Hilton Adelaide in the mail?

Did we have a special Ozfest rate? I prepaid an back in January and used the 20% off card and the final amount charged is much lower.

 

[oz_mark]

Did anyone else receive a receipt from Hilton Adelaide in the mail?

Did we have a special Ozfest rate? I prepaid an back in January and used the 20% off card and the final amount charged is much lower.

I received a receipt for my refund, but is exactly what I expected, and still not in line with what points I got.

 

[serfty]

... Anyway, I am missing 5300+ HHonors points with My Gold and Double Dip bonus option.

I contacted HHonors who told me to contact the hotel as they did not have a folio "as yet". I spoke to the "Assistant Manager" who asked me to send an email with a copy of the "Hotel Stay Point Details". Which I have done....

Received a call from "Teddy" the assistant manager at Adelaide today and my point credits have been rectified. I now have the 7K+ I expected. (I employed the 50% bonus under myway as for me, any folio over USD200 is worth more than flat rate airline points/miles.

... No real panic as the more important Stay and Night Credits have posted .

I could have had over 11,000 for this stay but there was more value to me getting ¼ of a "free night anywhere".

 

[JohnK]

I received a receipt for my refund, but is exactly what I expected, and still not in line with what points I got.

The refund I received is much bigger than the 20% off for member for a stay card. It would appear they have used a special rate for Ozfest. Still nowhere near enough HHonors points.

I wish there was some consistency to this loyalty program.

 

[oz_mark]

The special OzFest rate was more than the January sale. Depending on the exact rate you got, the discount should have been around $60.

 

[JohnK]

Something weird going on then. The rate I got was significantly lower than the one booked during the January sale which is why I thought there may have been a special Ozfest rate.

 

[straitman]

Something weird going on then. The rate I got was significantly lower than the one booked during the January sale which is why I thought there may have been a special Ozfest rate.

JohnK,

This might be one of those times when silence s appropriate :!:

 

[oz_mark]

JohnK,

This might be one of those times when silence s appropriate :!:

For the Honors points I got, the special rate would have needed to be about $12 per night

 

[JohnK]

For the Honors points I got, the special rate would have needed to be about $12 per night

Have you been in touch with HHonors to rectify the points for your stay? I have not had a chance as I have had limited internet access this week and I will be away for 2 weeks.

 

[oz_mark]

Have you been in touch with HHonors to rectify the points for your stay? I have not had a chance as I have had limited internet access this week and I will be away for 2 weeks.

Hhonors are investigating.

 

[serfty]

Hhonors are investigating.

Result?

It appears Lindsay Wilson has had the same problem:

I registered for the “Double Base Points per Stay” and stayed at Hilton Adelaide for 4 nights during FT Do "ozfest 7". Had 2 rooms and put all through 1 bill - $1,151.50 AUD , so expecting a fair brace of points
...
my account was credited:

[U]Hotel Activity Page[/U]
Dates            Hotel Name       Points Earned  Miles Earned  Amount (USD)  

27-May-2010 -
31-May-2010      Hilton Adelaide       516            0        $19.54 
.
.
. 
[u]All Activity Page[/u]
Activity Description                       HHonors Points Miles Earned Date Added 
Base Points - Hilton Adelaide              195                 0       01-Jun-10
2010 Q2 PICK OFFER - Hilton Adelaide       195                 0       01-Jun-10   
50% BONUS ON BASE POINTS - Hilton Adelaide  97                 0       01-Jun-10  
SILVER VIP BONUS - 2010 - Hilton Adelaide   29                 0       01-Jun-10

Needless to say, I've lodged a request for crediting the correct amounts and getting my AA miles. Let's see if they get it right.

 

[JohnK]

Thanks for the reminder to follow up HHonors. Had totally forgotten with all the things happening over the past 3-4 weeks....

 

[oz_mark]

Result?

It appears Lindsay Wilson has had the same problem:

A new posting of points appeared yesterday (and evidence of the previous entries seems to have vanished). While things still don't add up, they are closer towhat they should be.

 

[straitman]

My Oz Fest points for the ADL Hilton posted OK but when I went back a couple of weeks later the points did not post correctly. I simply rang through to HHonors and they were fixed on the spot.

 

[oz_mark]

My Oz Fest points for the ADL Hilton posted OK but when I went back a couple of weeks later the points did not post correctly. I simply rang through to HHonors and they were fixed on the spot.

I suspect mine had to go back to the hotel. The rep I spoke to just looked at my folio and said somthings wrong with it, as my folio indicated a very cheap room

 

[straitman]

I suspect mine had to go back to the hotel. The rep I spoke to just looked at my folio and said something's wrong with it, as my folio indicated a very cheap room

I actually got the impression that my return trip error was was more a 'not another one' silent type comment from HHonors. The points that posted were slightly more than I was entitled to and were rounded off which also made me think they took an educated guess when allocating.

 

[QF WP]

Thanks for posting here serfty. I am still waiting for my points to change online (but only been 4 days, including a weekend), but reserve my right to contact Teddy in case HHonors don't come through with th right calculation.

 

[QF WP]

Just rang Adelaide Hilton, who transferred me to Member Services as my request online for credit hadn't been processed. Got put through to the Diamond desk, so wasn't complaining.

Strangely, they had no request, so have submitted one for me. I'll give them 14 days and see if it's been processed.

Also asked them for a FastTrack back to Gold. She put me on Hold and came back after a while to say that they had upgraded me back to Gold, without the need for a FastTrack. Just logged out and logged back in and sure enough - HHonors Gold VIP below my name. Woo hoo

With 2 stays at MEL Airport and MEL Southbank next week and a trip to Perth next month, should get me on track for re-qualifying Gold for next year (very important, given our 6 week trip where we'll be burning all my points on award stays - plus a couple of paid ones).

 

[anat0l]

Also asked them for a FastTrack back to Gold. She put me on Hold and came back after a while to say that they had upgraded me back to Gold, without the need for a FastTrack. Just logged out and logged back in and sure enough - HHonors Gold VIP below my name. Woo hoo

With 2 stays at MEL Airport and MEL Southbank next week and a trip to Perth next month, should get me on track for re-qualifying Gold for next year (very important, given our 6 week trip where we'll be burning all my points on award stays - plus a couple of paid ones).

I know your wings have been clipped quite a bit in recent years, but I thought even with your odd business trips and short family vacations, you would have qualified for HH Gold via the vanilla method (i.e. without a fast track).

Interesting how they just gave you Gold again there and then. I'm on a Gold fast track now, but perhaps I should try that the next time my Gold status is gone.

 

[QF WP]

No, unfortunately most of my business trips have become day trips (ADL, SYD and MEL) [see my ba.97 flights] over the past few years, so whilst the business trips have been there, no chance of renewing HH Gold.