Cancelled flights & waivers due to Cyclone Alfred

[Kefci2000]

Waiver Policies
Qantas:

Commercial and reward bookings policy for customers impacted by Cyclone Alfred | Qantas.com

Virgin Australia:

Tropical Cyclone Alfred Updates - Virgin Australia

JetStar:

Queensland – Tropical Cyclone Alfred | Travel Alerts - Jetstar

Bureau of Meterology - Cyclone Alfred

Latest forecast track:

 

[markis10]

Pretty consistent now Issued at 7:52 am AEST Friday 7 March 2025. Refer to Tropical Cyclone Advice Number 27. Tracking will be updated hourly now they have the eye in radar range.

 

[IrishPete]

So I have received an email message from Virgin about one of my flights, offering changes or cancellation for travel credit or refund.

When I click through and choose the refund option, I get this pop-up error message:

"Refund Original Payment Gcc Contact Details"

If I go into the bookings through the app, the cancellation option is there for Travel Credit only, not refund to my payment method.

I can't faff around with this for too long, as they've rebooked me in a few days, and I don't want to take the flights.

 

[justinbrett]

Tell me you're an interstate journalist without telling me an interstate journalist



(Redcliffe is the other side of the city, although I guess they both have 'red' in the name).

 

[Harrison_133]

So I have received an email message from Virgin about one of my flights, offering changes or cancellation for travel credit or refund.

When I click through and choose the refund option, I get this pop-up error message:

"Refund Original Payment Gcc Contact Details"

If I go into the bookings through the app, the cancellation option is there for Travel Credit only, not refund to my payment method.

I can't faff around with this for too long, as they've rebooked me in a few days, and I don't want to take the flights.

You'll need to call the guest contact centre for a refund to your original payment type.

 

[ncm]

You'll need to call the guest contact centre for a refund to your original payment type.

I called VA yesterday after tomorrow's MEL-OOL was cancelled and because it was a Choice fare I was told I could only get travel credit. The cancellation was 'due to weather which is not VA's fault' so they aren't issuing refunds. My inbound on Monday was a Flex fare, but of course they applied the most restrictive conditions to the whole booking. Not a huge drama for me as I'm about to book flights later in the year and will use the credit but be aware of the company line they're peddling.

 

[IrishPete]

You'll need to call the guest contact centre for a refund to your original payment type.

And yet it's an option in the "Self Service Cancellation Form". You'd think they wouldn't want people calling at the moment, as there's so much going on.

 

[Harrison_133]

Virgin, Jetstar and Qantas have all extended their respective change and cancellation policies until Sunday 16 March.

 

[Quickstatus]

yet another slow down loop

Is BNE ATC putting it in a holding pattern?